Over the past two years, CRE strategies have become more cost-driven and productivity has become an important goal. Procurement involvement in CRE decisions has solidified, though collaboration with other functions has been slower than expected. Most CRE professionals expect greater centralization and control over the next three years, along with increased outsourcing and shared services integration across functions like HR, IT, procurement and finance. Change management is also expected to be an increasingly important driver of workplace strategies.

1. WHAT HAS CHANGED
The major shifts in CRE sentiment since the last JLL CRE survey have
been captured in the following infographic.
26%
56%
40%
The CRE mandate is
stronger than three years ago,
say it is much
stronger and
say it is stronger
Over the past twoyears,
the majority of CRE
42%say that their strategy has been
more cost driven compared to
who say
it has been
more value
driven
1
5
6
6.2 6.3
6.1
3 4
2
said that over the past
2 years productivity has77%
become a more important
goal for their CRE team Productivity gains over the past two years
have been concentrated in the
6%
37%
10%
range but have
been achieved up to 15%
The role of procurement in acquiring
real estate services has solidified
over the past two years. Only
81%
said procurement was
involved in CRE decisions
on a permanent basis in
said they had a procurement
department involved in CRE decisions.
Collaboration between real estate and other
supporting functions under a shared services
model has been slower to collaborate than expected:
but in2012
of respondents in 2012 predicted HR and CRE would be
collaborating in a shared services model in 2-3 years time
9%
50%
62% 73%
26%
16%it is only at
it is only at
of respondents in 2012 predicted IT
and CRE would be collaborating in a
shared services model in 2-3 years time
of respondents in 2012 predicted
Finance and CRE would be
collaborating in a shared services
model in 2-3 years time
2015
but in
2015
but in
2015
it is only atbut in
2015

2. FUTURE PREDICTIONS
83%
16%
35% 33%
33%
60%of CRE expect
greater centralisation
and control over
the next three years,
1 4
5
6
2
3
19% 39% 19%
53%
53%
in the
government
sector
Delivery models to move towards more outsourcing:
Change management programs will become increasingly important drivers of
workplace transformation strategies over the next three years
AU CREs are expecting negative net portfolio
growth over the next three years
There is a big shift to shared services
integration over the next
now
16% now
42%
CRE expect a shared services
/integration model with HR
over the next three years vs
9% now
CRE expect a shared services
/integration model with IT over
the next three years vs
Occupancy planning from 8%
fully outsourced now to
Transaction management from
22% fully outsourced now to
Lease admin from 28% fully
outsourced now to
Energy management from 8%
fully outsourced now to
26% now
CRE expect a shared services /integration
model with Procurement over the next
three years vs
CRE expect a shared services
/integration model with Finance
over the next three years vs
3 Yrs.
3 Yrs.
3 Yrs.
CRE believe the level of involvement of procurement
has peaked with 53% of respondents saying they
do not expect greater involvement of procurement
over the next
42%
3 Yrs.
72% 81%
Transaction execution from
32% fully outsourced now
58%
3 Yrs.
Past 3 Yrs. Next 3 Yrs.
Next 3 Yrs.
3 Yrs. 3 Yrs.
in professional
services expect
greater
centralisation