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Implementing a major incident mass notification service

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A presentation by Frank Wadmore, IT networks and security manager, University of Central Lancashire at the Jisc security conference 2019.

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Implementing a major incident mass notification service

  1. 1. Implementing a Major Incident Mass Notification Service Frank Wadmore
  2. 2. Implementing a Major Incident Mass Notification Service Frank Wadmore
  3. 3. Terrorist Attacks of 2017 • Paris • London • Manchester Conscious we have staff and students studying all over the globe Setup Emergency Management Group
  4. 4. Hydra Minerva Suite Major Incident Simulation Facility • 84 Worldwide • 6 UK Universities •Chester University •Canterbury Christ Church University •Leeds Beckett University •Liverpool University •UCLan •University of South Wales • Mainly used in Police and Fire Services 4
  5. 5. Mass Notification • SMS Messaging Service • 150,000 TXT per year • Able to send out volume bundles, all messages should go out in under 5 minutes (30,000) • Need to retain 100,000 credits
  6. 6. Testing of the Service
  7. 7. THURSDAY 16:25
  8. 8. So What’s all this got to do with Cyber Security? A major incident on a campus is in effect a DOS attack, which can very quickly become a DDOS attack as the impact spreads and key resources are diverted from their day jobs to assist. What may seen as a simple fire in a waste bin, could end up becoming a major incident affecting large portions of the campus, surrounding community and businesses.
  9. 9. Lesson Learnt • Assume nothing • Risk assess the impact of getting it wrong • Watch out for school boy errors • Early communications in the lead up • Messages should be unambiguous • Make sure you follow your own procedures (Links in emails) • Periodic testing with all staff is essential • Keep it simple - First 20 minutes are crucial
  10. 10. Questions 10