Overview of the from prospect to alumnus challenge delivered by Ruth Drysdale at the Learning and teaching practice experts group, 22 April 2015

1. Ruth Drysdale
From Prospect to Alumnus
Challenge
‘ … systems have been built
around the needs of the
university, not the students’.

2. 2
Outcomes and beneficiaries
JiscCo-design
Challenges
2014-16
From Prospect to Alumnus
Systems & info not joined-up enough to enable effective student lifecycle relationship management.
Need to manifest value for money in the student experience.
Institutional and national viability of provision due to poor and piecemeal student experience.
Better institutional articulation of offer/competitive advantage.
Better informed student decisions; enhanced student opportunities and satisfaction.
Better informed stakeholders and national agencies. Institutional, regional and national efficiencies.
1. Mapping & optimising the student journey: (Supporting project), capturing use cases and student profiles
through institutions’ lifecycle analysis to identify problem areas
2. Data model and system integration solutions (short and medium term): Minimum data sets; solutions in
problem areas; standards; supplier engagement
3a. Employability skills-match and data service: (Short and medium term) Employer demand-driven skills
discovery service empowering students; developing into an employability data service
3b. Learner cradle to grave data service (long term): Lifelong online student data service supporting mobility.
Four Agreed Projects
Issue
Risk of not doing
Simon Whittemore Jisc 2015

3. 3
• Jisc Digital Futures Co-design Initiative: www.jisc.ac.uk/research/funding
• Objective: improved and more joined-up prospect, student and alumnus experience
• Longer term goal : building a picture of next generation student information management
• 2-4 yr project initially. Budget TBC Up to £3-4M depending on requirements.
JiscCo-design
Challenges
2014-16
From Prospect to Alumnus
PRE-APPLICATION
ADMISSIONS (Application)
EMPLOYABILITY and Placements
ENROLMENT (Pre-registration and Registration)
INDUCTION
TEACHING AND LEARNING, ASSESSMENT
PASTORAL CARE
GRADUATION
Alumni
Widening Participation
Student Lifecycle Stages
Some Related Jisc Resources
http://jisc.textmatters.com/outline/
Simon Whittemore Jisc 2015

4. 4
To agree co-design
challenges for 2014
April 2014
> Co-design SG
Define Challenges
Completed
Jun-Aug 2014
Completed
Sept 2014
Completed
Oct 14/Mar 15
In progress
Jan-May 15 May 16- Jul 16
> 4 regional
workshops
(London,
Birmingham,
Glasgow,
Newcastle)
> online consultation;
> one-to one
interviews;
> institutional visits.
> Synthesis of all
inputs: Scope for 4
Sept Workshop
> To gain consensus
on the key priority
areas and elicit any
candidate project
ideas
> Consultation on
priority areas
> Consultation of
diverse HE
students via
Student Hubs –
100 interviews and
synthesis
> PESTLE analysis
of wider context
> Project outlines
and resourcing
requirements
> Projects
commissioning
> FE students
consultation
Evaluation and
progress tracking will
be embedded from
the start of all work
using logic models
Projects are likely to
include service
development, cross-
sector(s)
collaborations, good
practice proliferation
and intelligence
gathering.
Consultation with
vendors of student
systems as needed.
Pilot solutions,
iterated and tested.
Longer term, sector-
wide solutions within
4-5 years
Timeline
> Consultation
and synthesis
> Key themes
Workshop
> Consultation:
priority projects
> Projects start
> First Pilot
Services /solutions
JiscCo-design
Challenges
2014-16
From Prospect to Alumnus
Simon Whittemore Jisc 2015

5. 5
JiscCo-design
Challenges
2014-16
From Prospect to Alumnus –Timeline 2015 and lifecycle coverage
Simon Whittemore Jisc 2015
Next
generation
student
information
management

6. 6
JiscCo-design
Challenges
2014-16
From Prospect to Alumnus
Simon Whittemore Jisc 2015
CULTURE(S)STRATEGY
PROCESS
DATA
SYSTEMS
WIDENING
PARTICIPATION
ALUMNI
Pre-
application
Admissions
Enrolment
Induction
Teaching &
Learning
Pastoral
Care
Employability
Graduation
Student experience
Institutional
determinants

7. 2014 Workshop Findings
7
1. Individual stages of the lifecycle:
Institution’s maturity varied when focusing on a particular stage of the
lifecycle e.g. assessment and feedback, timetabling, and learner
analytics. Thus Project 1 output will include information, advice and
guidance on resources for each specific stage of the student life cycle.
2. Cross-cutting themes across stages of the lifecycle:
Staff skills/competencies–leadership, digital literacies, embracing
data
A more joined-up approach–integrated systems, breaking down
silos, information strategies
Infrastructure–working more effectively with suppliers, up-to-date
IT infrastructure

8. How to identify Student Lifecycle pain
points ?
1. Map the Student Lifecycle
2. Define various student personas
3. Ask students and staff where the pain is
4. Agree Jisc solutions to solves these pain
points
8

9. Contacts
Blog http://prospect2alumnus.jiscinvolve.org/wp/
Jiscmail PROSPECT2ALUMNUS
Ruth Drysdale Ruth.Drysdale@JIsc.ac.uk (HE)
Shri Footring Shri.Footring@Jisc.ac.uk (FE)
Simon Whittemore Simon.whittemore@jisc.ac.uk
Effective Learning Analytics Network Meeting
20/02/15
9

10. Effective Learning Analytics
• Web page: http://www.jisc.ac.uk/rd/projects/effective-
learning-analytics
• Blog: http://analytics.jiscinvolve.org
• Network: analytics@jiscmail.ac.uk
Effective Learning Analytics Network Meeting
20/02/15
10
• Contacts:
• Paul Bailey paul.bailey@jisc.ac.uk
• Michael Webb Michael.webb@jisc.ac.uk
• Niall Sclater niall.sclater@jisc.ac.uk