Jeremy Gold is seeking a senior position in information technology that utilizes his diverse 15 years of experience. He has worked as a Senior Quality Assurance Analyst at TransUnion for over 10 years developing automated test scripts and streamlining testing processes. Prior to that, he was a Customer/Technical Support Engineer at Optima Technologies for nearly 10 years overseeing customer implementations and support of CRM software.

3. Continually offer input for streamlining the testing processes used by TransUnion’s QA department.

4. Continually offer system design enhancement suggestions, from a user’s point of view, for the Development team.

5. Brought structure and data from one database to another for testing a new application in a new environment.

6. Developed organizational structure and content guidelines for transferring existing testing/requirement documentation into HP’s Quality Center.

8. Supervise entire life cycle of assigned systems including, but not limited to: database creation & population; pre-implementation (customer based query building with Optima’s View Builder technology and security establishment); QA testing; creating implementation plans; onsite implementation (server & client side); tier II training; customer support & issue logging / tracking; making design recommendations; and providing upgrades (file patching, database structure revisions, and writing implementation instructions for customer).

10. Created database conversion process for upgrading customers’ client/server databases to completely web based systems

12. Five years focused experience as Quality Assurance analyst

13. Multi-faceted knowledge base of systems life cycles

14. Creative problem solving and troubleshooting skills

15. Solid team player, as well as independently motivated

16. Strong organizational, communication, and customer relation skillsEducation:<br />Syracuse University, Syracuse, New York August 1989 - May 1993<br />BFA degree in Advertising/Design<br />