12 part course developed by Joan Burge, used for training and development on-site with your administrative professionals

1. Star Achievement® is more than a training program. It is a way of thinking… being… and performing.

2. What Is the Star Philosophy? It is a PHILOSOPHY that says to each person: “You have the potential to be a Star Performer at work. It takes the right combination of: ♦ SKILL - Learning new business and people skills, and enhancing those you already have. ♦ ATTITUDE - Achieving and maintaining a positive attitude about your employer, co-workers, clients and self. ♦ TEAMWORK – Participating in and contributing to various team relationships in and out of the organization. ♦ STRATEGY - Setting goals, cultivating networks and knowing that a Star professional image gives you the edge and promotes success.

4. Star Performers “ Star Performers are professionals who continually seek new ways of doing things, create better techniques to improve performance and realize they are on a journey that never ends. They know that who they are today is not all they are capable of becoming. They are committed to change – and they think of their organization as a business earning a profit vs. a department spending a budget.” ~ Joan Burge, Founder & CEO of Office Dynamics and Creator of the Star Achievement Series ®

5. Your Organization As each individual is transformed, the business culture is transformed. Amy Liz Pat Rich Mary Tom Pete Dan Legal Human Resources Corporate Finance Communications Jack Ron

9. Testimonial 1 As chief executive officer of a large health benefits company, I can testify to the importance of the executive assistant role and to the value Joan has brought not only to the profession as a whole but to the many Humana executive assistants who have grown, changed and successfully assumed expanded responsibilities through her Star Achievement Series ® program over the past few years. With her trademark combination of hard-minded, research-based advice and her unparalleled respect for the profession’s importance, she instills – with wit and enthusiasm – the courage to excel. Michael B. McCallister President and Chief Executive Officer Humana, Inc.

10. Testimonial 1 As chief executive officer of a large health benefits company, I can testify to the importance of the executive assistant role and to the value Joan has brought not only to the profession as a whole but to the many Humana executive assistants who have grown, changed and successfully assumed expanded responsibilities through her Star Achievement Series ® program over the past few years. With her trademark combination of hard-minded, research-based advice and her unparalleled respect for the profession’s importance, she instills – with wit and enthusiasm – the courage to excel. Michael B. McCallister President and Chief Executive Officer Humana, Inc.

11. Testimonial 1 As chief executive officer of a large health benefits company, I can testify to the importance of the executive assistant role and to the value Joan has brought not only to the profession as a whole but to the many Humana executive assistants who have grown, changed and successfully assumed expanded responsibilities through her Star Achievement Series ® program over the past few years. With her trademark combination of hard-minded, research-based advice and her unparalleled respect for the profession’s importance, she instills – with wit and enthusiasm – the courage to excel. Michael B. McCallister President and Chief Executive Officer Humana, Inc.

12. Testimonial 2 I love teaching Star! The managers and peers of those who have and are taking this course indicate that they definitely see a “huge difference” in the way those administrators are performing. Debbie Gross Chief Executive Assistant to John Chambers Chairman and CEO, Cisco Systems, Inc.

13. Testimonial 3 The Star Achievement Series ® is a quality program that has been tested in various departments within USAir… and one that consistently received high ratings . Ann Amorose Director, Customer Services Training & Development US Air

14. We are happy to say the Star Achievement Series ® had a very positive impact on both the participants as well as the managers. We conducted numerous feedback sessions while the program was being conducted. Here are some of the benefits seen as a result: ♦ improved critical thinking skills ♦ more confidence in decision making and problem solving ♦ improved communication skills ♦ more confidence and assertiveness skills, and ♦ improved self-esteem. I was fortunate to observe the program and witnessed significant learning on a professional and personal level. Leslie Norton Training & Organizational Development Consultant The Children’s Hospital of Philadelphia Testimonial 4

19. “ Long-term change requires behavioral change. And changing an employee’s behavior requires repeated exposure to the desired skills and attitudes in order to be effective. The Star Achievement curriculum was designed as a Series for this reason.” ~ Joan Burge, Founder & CEO Office Dynamics Worthwhile Investment Star Achievement is a tri-level, 12-part comprehensive program promoting interpersonal and professional excellence!

21. Star Achievement Series®

34. Joan Burge Founder & CEO, Office Dynamics, Ltd. Author & Developer, Star Achievement Series ® Joan Burge is one of North America’s foremost experts, authors and consultants on workplace effectiveness and administrative excellence -- and she’s the founder and CEO of Office Dynamics, a premier training and development provider for progressive employers and success-minded professionals since 1990. A bona fide business success story, Joan spent 20 years working her way to the top – starting as a receptionist and eventually serving in executive administrative positions for Fortune 500 companies before launching her own business and becoming an executive herself. Having worked on “both sides of the desk,” Joan infuses that rare perspective into every one of the training programs she has developed – including the Star Achievement Series ®, the Become a World Class Assistant ™ certificate program for senior administrative professionals, and more than 40 other programs for support staff and management. Office Dynamics’ clients include many world-renowned businesses and organizations, including US Airways, Caterpillar, Humana, McDonald’s, Procter & Gamble, Cisco Systems, Seagate Technology and Synopsys. Contact Joan at : Office Dynamics, Ltd. 2766 Evening Rock Street Las Vegas, NV 89135 800-STAR-139  OfficeDynamics.com  Email: [email_address]

45. Investment Comparison Sheet

48. Certified Trainer References Star Achievement Series ® Clients Boeing, Rocketdyne Propulsion Virginia Skellenger (818) 586-2181 Churchill Downs Becky Reid (502) 636-4410 Children’s Hospital Brenda Fischer (205) 939-9059 Cisco Systems Debbie Gross (408) 526-4578 Crowe, Chizek & Co. LLP Aimee Lucas (219) 232-3992 Heald College Kelly Jones (415) 808-1433 Humana, Inc. Janice Seaman (+7 trainers) (502) 580-2764 Kindred Healthcare Inc. Stephanie Warren (502) 596-7325 Luxottica Retail Annette Brown (+3 trainers) (513) 765-6596 Memphis Light, Gas & Water Nedra Bailey (901) 372-5684 National Security Agency Tonya Young (+5 trainers) (443) 623-8270 National Security Technologies, LLC Jo Ann Beall (702) 363-8588 Plante & Moran Melanie Ceo (248) 223-3331 Synopsys, Inc. Joanne Linden (650) 584-4213 Trover Solutions Ginger Wilkinson (502) 454-1216 University of Tennessee Health Science Ctr. Chandra Alston (+9 trainers) (901) 448-1955