1. IVONNE MARIE MORALES NIEVES
_________________________________________________________________________________________________________________________________
Eucalipto Street CE-22 Rio Hondo 3,
Bayamón,PR 00962
imorales@tacticspr.com
787 643-4000
Executive Profile
Solid experience in staff management and team building; coach, guide, lead and inspire staff to
achieve productivity excellence. Decisive problem solve able to execute innovative solutions and
process improvements to meet defined business goals.
Able to relate effectively to wide range of people and establish immediate rapport and trust.
Constantly monitor financial performance to optimize profitability and competitive positioning.
Highly versatile and able to quickly master new roles, responsibilities and technologies.
Skill Highlights
 Project management
 Leadership / communication skills
 Product development
 Product line expansion
 Self-starter
 Deadline-oriented
 Strength in regulatory reporting
 Advertising / Promotions
 Office of Insurance Commissioner Licenses – Life, Disability and Miscellaneous
Insurance Producer.
 Microsoft Office (Word, Excel, Power Point…)
Core Accomplishments
 RESEARCH – Acquired necessary information to develop proper billing cost and codes.
 COST SAVINGS – Achieved 5% cost reduction in our client Benefit Program.
 SCHEDULING – Facilitated onboarding of new employees providing scheduling training,
answering questions and processing paper work.
 CUSTOMER RELATIONS – Excellent skills identifying client needs to develop assertive
proposals. Track record of client regain and retention. Experience in sales and managing
clients of various industries and markets.
 COMMUNICATION SKILLS – Gifted communicator delivering an effective and
transparent message creating coalitions between suppliers and client.
 LEADERSHIP – 2013-2014 being the first woman in 27 years selected for the president
position of a Construction Association.
Professional Experience
Human Resources Consultant
July 2013 to Current
TACTICS – Guaynabo, PR
Working as freelancer HR and Business Consultant and associated with various corporates and
consultancies for HR operation like staffing, training and development, compensation, policy
formulation and implementation, etc.
Business Development
October 2009 to June 2013
Aon Hewitt – Hato Rey, PR
Managed strategic planning for service center and sales initiatives.

2. IVONNE MARIE MORALES NIEVES
_________________________________________________________________________________________________________________________________
Eucalipto Street CE-22 Rio Hondo 3,
Bayamón,PR 00962
imorales@tacticspr.com
787 643-4000
Page 2
Client Manager
August 2007 to October 2009
IKON Group – Hato Rey, PR
Recruited to form part of Fringe Benefits Division interpreting and analyzing plan utilization data
to aid Human Recruited to form part of Fringe Benefit Division interpreting and analyzing plan
utilization data to aid Human Resources Managers and Director in the efficient administration of
program benefit to limit cost.
Fringe Benefit Manager
June 2002 to September 2006
Olympic Agency – Hato Rey, PR
Moved with senior partner after Split, mandated by the Insurance Commissioner, and assisted in
the startup of a new agency. Primary responsibility for defining, executing and managing fringe
benefit decides strategy. Successfully maintained and grew original group portfolio after agency
split.
Fringe Benefit Coordinator
August 2001 to June 2002
Baldrish & Associates, Inc. – Hato Rey, PR
Identified and solicited talents to assist in preventive healthcare seminars to assist employees
understand and evaluate health insurance option, coverage and cost. Avoid unnecessary medical
visits and test, manage chronic diseases and choose effective treatment options, assisted an
supported sales team by preparing programs presentation for new and renewal accounts.
Worksite Coordinator
May 2000 to July 2001
American International Insurance Company – Hato Rey, PR
Brought board to develop Voluntary Policy Division. Defined and execute business plan,
department infrastructure and sales tactics. Attained strong insight on underwriting criteria.
Marketing Executive
July 1999 to May 2000
Praico Life – Hato Rey, PR
Successfully completed three-month training course, moving quickly into sales activities attending
agents and providers. In five month period grew portfolio to attain Top Producer Award.
Education
BBA: Management, 1997
Universidad de Puerto Rico – Rio Piedras / Bayamón, PR
High School Diploma: 1992
Academia Santo Tomás de Aquino – Bayamón, PR