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Availability:
Job Type: Permanent
Work Schedule: Full-Time
Desired locations:
United States- VA - NorthUnited States- DC
MR. Israel Antonio Morales JR.
11178 Soldiers Ct.
Manassas, VA 20109 US
Mobile: 571-229-2729 - Ext:
Day Phone: 301-504-1500 - Ext:
Email: iam4567@gmail.com
Print Resume Page 2 of 5
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Work Experience:
USDA
5601 Sunnyside Ave
Beltsville, MD 20705 UnitedStates
08/2012 - Present
Salary: 47,361.00 USD Per Year
Hours per week: 40
Series: 0203 PayPlan: GS Grade: GS07
Human Resources Assistant (Thisisa federal job)
Duties, Accomplishments and Related Skills:
Apply OPM and USDA regulations, policies, and procedures relative to processing
personnel actions and benefits in order to assure the technical accuracy of personnel
records. Analyze/resolve difficult pay and benefit issues. Process approximately 45
personnel actions per pay period. Implement and effect various personnel actions to ensure
compliance with all applicable laws, regulations, and policies. Applies knowledge of
established human resources management principles, methods and procedures related to
such areas as personnel action processing, pay administration, and automated information
systems (i.e., EMPOWHR, EPIC, SPPS, PMSO, SINQ, and PINQ). Due to my extensive
knowledge of processing systems, I serve as the Subject Matter Expert in processing and
help manage and continuously train six Human Resources Assistants. I provide guidance to
the Assistants on problematic cases of an unusual or controversial nature. Provide
assistance on processing corrections to applied actions to include leave and/or pay
reconstructions, benefits, entitlements, and service computation dates. In the absence of
my Supervisor, I serve as liaison between Human Resources Assistants, Human
Resources Specialists and Agency Management. Recognized by Management for my
expertise inprocessing, I am continually requested to identify and address issues that may
impact the efficiency of tasks and work between our HR Assistants and HR Specialists and
recommend solutions for process improvement. I constantly conduct research to keep
abreast of current rules and regulations pertaining to processing and ensure that it is
disseminated to staff. I serve as mentor to new HR Assistants. Provide instruction and
guidance to customers and personnel on submission of applications and benefit entitlements
to include FEHB, FEGLI, and TSP. Provide advice and assistance to six Human
Resources Assistants and nine Human Resources Specialists in my branch, in additionto
human resources personnel from other branches on processing requirements and use of
newly integrated systems. Process actions with different pay structures and/or appointment
limitations, and resolve a variety of processing problems. Coordinate with National Finance
Center (NFC) on cases that require adjustment by NFC. Perform and train HR Assistants on
orientationpolicies and procedures. Orientationtasks include collecting payand benefit
documents, explaining benefits, entitlements, nature of appointment, agencypay schedule and
administering oath. Created several dynamic databases using Microsoft Access to improve
accountability, production, and reporting of workload for use by our management, assistants
and specialists. Used Microsoft Access to track workload and prepare statistical reports for
workload assignments. Using Microsoft Access, I was able to retrieve information from
shared drive database and provide statistics on the number of actions processed during a
given time frame. This information was used by my Branch Chief and senior staff to assist in
evaluating workload and performance. Participated in testing of all new systems being
implemented into our HR branch. Because of my Information Technology (IT) background
and experience with databases and HR systems, I was invited to attend high level
conference calls with management and the IT core team during the systems analysis and
design stage of a new customer portal system. Continued to liaise with core team during the
implementation cycle providing key feedback on reporting needs within our branch.
Continuously provide feedback and requests on additional reporting needs and system
improvements to the portal. Outstanding communication skills allow me to deal with
personnel at all levels. As an HR Assistant, I was assigned to a team tasked with working a
high volume of excepted service recruitment actions for the 2015 summer season. I applied
OPM qualification standards to determine eligibilityand qualification of job applicants.
Ensured submitted recruitment and application packages were complete, concise and
Print Resume Page 3 of 5
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accurate. Processed in excess of 50 summer appointments. Completed the required training
in qualifications and staffing requirements and obtained Delegated Authority to sign
appointment actions. Created an effective checklist on the proper steps needed to staff the
positions. Checklist was used by Team Lead and processing personnel to help keep
everyone working effectively and synchronously. For the 2016 season, I have beenassigned
as a trainer to the team, which consists of 5 contractors and 5 HR Specialists, responsible
for staffing, and processing summer appointments. Successfully manage the increased
workload while continuing my regular assignments and tasks.
Supervisor:Vicki Taber (3015041406)
Okay to contact this Supervisor: Yes
USDA
5601 Sunnyside Ave
Beltsville, MD 20705 UnitedStates
02/2011 - 08/2012
Salary: 31,471.00 USD Per Year
Hours per week: 40
Series: 0305 PayPlan: GS Grade: GS04
File Clerk (Thisisa federal job)
Duties, Accomplishments and Related Skills:
Maintained all Human Resourcesfiles, eOPF, and medical filesin accordance withtheGuide toPersonnel Recordkeeping.Responsible for
auditing, scanning and uploading all highpriority documentssuch asFederal Employee Health Benefit formsSF-2809,SF-2810, Federal
Employee Group Life Insurance formsSF-2817,SF-2819, SF-2821,ThriftSaving Plan formsTSP-1, TSP-1C, Designation of Beneficiary forms
SF-1152, SF-2823, SF-3102, Post 56 Military Deposits, in addition to all the SF-52sand Recommendation & Approval ofAwardsform AD-287 and
Performance Appraisal Form AD-435-P. Documentswere scanned, uploaded intoeOPF System andverified for accuracy,completeness, and
timelinessof all transactions. MaintainedHR filesand madecorrectionsto eOPF asnecessary (i.e., re-index, update, maintain, manipulate
information, andmove documentsto appropriate eOPF, and/or delete documents). Personnel actionsand related documentswere indexed into
eOPF in conformance withstandard practicesof the unit. Employee formswere reviewed for completenessand to ensure the most current and
accurate information wasavailable;when necessary, employeeswere contacted for additional information. I also audited Electronic Personnel Files
for improper Personally Identifiable Information inconformance with Federal Standards. UtilizedMicrosoft Accesscreated database to record and
act as tracking log for approximately 8700 Recommendation & Approval of Awardsformsthat were sent to an outside agency to bescanned.
Allied Barton Security Services
2800 S. Shirlington Rd, Suite 510
Arlington, VA 22206 United States
03/2010 - 08/2012
Salary: 19.00 USD Per Hour
Hours per week: 60
Security Officer
Duties, Accomplishments and Related Skills:
Hired asa part time Security Officer andpromoted toShift Supervisor after only 4 months. Contracted to workat Raytheon Company inDulles,
Virginia. Managed evening operationsfor the Central Monitoring Station. Review and revise all daily shift paperwork. Manage, monitor, andreview
all documents, reports, log books, and Incident Reportsfor accuracy, substance, timeliness, completeness, and proper format. Supervised upto 7
security officerslocated at 3 different sites. Ensured all security officersperformed their dutiesand responsibilitiesin accordance withStandard
Operating Procedures, National Industrial Security Program,and Virginia Department of Criminal Justice. Trained security officerson site
procedures, equipment, policies, and ensured all state andcompany certificationswere up to date.
FEDITC, LLC
1700 Rockville Pike, Ste. 400
North Bethesda, MD 20852United States
09/2008 - 05/2009
Salary: 57,500.00 USD Per Year
Hours per week: 40
Business Analyst
Duties, Accomplishments and Related Skills:
I was hired asa Customer Care Representative andpromoted to Team Lead after only 2 monthsfor a multi-channel customer contacting
organization.Served asLiaison between Departmentof Armyand FEDITC. Collected, audited, andsubmitted FEDITC employee hoursfor pay
purposes. Responsible for providing administrative support anddaily operational supervision of Customer Care Representativesof the Army
Human ResourcesContact Center, HoffmanBuilding, Alexandria,Virginia. Trained upto 30customer care representativeson standard operating
proceduresand principlesof outstanding customer service. Provided guidance on problematic casesof an unusual or controversial nature.
Developed andmaintained variousorganizational databasesusing MicrosoftAccessto streamline productivity andorganizational response time.
Answered customer inquiriesby telephone, email, and written correspondence in order to provide information about products, services, and to
obtain confidential information. Resolved customer complaintsand productrelated disputes. Researched andanalyzed customer service complaints
in order to determine thevalidity,causes, and permanent solutionsto reoccurring complaints. Referred unresolved customer grievances
to Product Knowledge Expertsfor further investigation andresolution. Ensured compliance withestablished client policies, proceduresand
standards.
NISAC Investments Group,Inc.
11117 Lightguard Loop
Manassas, VA 20109 United States
07/2002 - 11/2007
Salary: 40.00 USD Per Hour
Hours per week: 60
Print Resume Page 4 of 5
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President/Owner
Duties, Accomplishments and Related Skills:
Utilized extensive knowledge of construction practicesand proceduresalong withover twenty yearsexperience in administrative concepts, policies,
and objectivesto successfully manage a home remodeling company specializing inkitchen andbathroom remodeling. Managed all accounts
payable andaccountsreceivable activities, aswell asmaintained detailed files, records, documents, and reports. Managed budget reports,
expected labor costs, and material costsof all remodeling projects. Used Microsoft Accessto create a financial database that managed all
company purchase orders, reimbursements, and logistical information.Drafted,reviewed, and revised all contractsfor accuracy, errors, and proper
signatures. Ensured timely execution of said contracts. I supervised up to 6 contractorson variousjoblocationsto ensure all contractswere
completed on schedule andwithin theprojected budget.
Artistic Contracting
14506-I LeeRoad
Chantilly, VA 20151 United States
03/1999 - 06/2002
Salary: 65,000.00 USD Per Year
Hours per week: 60
General Manager
Duties, Accomplishments and Related Skills:
Supervised a staff of six personnel in theHuman ResourcesDepartment, createdstaff workschedules, arranged staff meetingsand briefed
presentationsto senior staff. Establish performance standardsand evaluate workof subordinates. Resolve routine disciplinary problemsof
subordinatesand respond to customer complaints. Responsible for theoversightof all processing actions, data integrity,andquality reviews.
Researched and analyzed workassignmentsand currentpersonnel availability to project staffing requirements. Screened resumes, interviewed job
candidates, and hired thehighest qualified applicantbased on knowledge, skills, and abilities. Supervised up to15 office personnel and6
Print Resume Page 5 of 5
https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016
construction crews. Using Microsoft Accesscreated a company database to organize andmaintain the companylogisticstransactionsand manage
production ofall construction projects. Prepared electronic correspondence, memorandums, andstatusreportsfor distribution. Drafted and
implemented office Standard Operating Procedures(SOP) consisting ofhiring policies, training guidelines, staffing goals, and objectives. Advised
company ownerson improvementsto employee compensation,benefit packages, and retention. Supervised the Accounting Department andall
accounting functionsto include Pay, AccountsPayable,Accountsreceivable, and collections. Personally reviewed all payroll reportsfor
discrepancies, errors, and accuracy. Prepared internal financial reportsand related recordsfor senior management. Prepared orientation packages
and presented oral briefingsfor all new employees. Implemented and managed thecafeteria planfor employee health benefits.
Air Control Services, Inc.
14524-B LeeRoad
Chantilly, VA 20151 United States
02/1994 - 07/1998
Salary: 65,000.00 USD Per Year
Hours per week: 60
Vice President
Duties, Accomplishments and Related Skills:
Initially hiredasan Executive Administrative Assistant, through hard workand dedication promoted to Full ChargeBookkeeper, General Manager,
and Vice Presidentin lessthan three years. Directed humanresource activitiesto include theapproval of human resource plansand activities, and
the selectionsof managersand staff. Administered compensation, benefitsand performance systems, and safety programs. Trained and
supervised two accounting departmentpersonnel.On a daily basisdistributed and maintained a balanced workload for six HVAC techniciansto
ensure service callsand contract requirementswere completed ona timely matter. Developed and implemented standard operating proceduresto
ensure accurate andtimely responsesto customer inquiries, service contract related matters, and production scheduling. Prepared weekly work
schedulesand assigned specific dutiesfor personnel. Organized andfiled all company recordsfor quickretrieval.Utilizing Microsoft Accesscreated
database to organize,track, and retrieve customer invoices, purchase orders, and customer profilesto streamline customer service.
US Marine Corps
MCAS Cherry Point
Havelock, NC 28532 United States
08/1982 - 09/1993
Hours per week: 60
Sergeant
Duties, Accomplishments and Related Skills:
Served asPersonal Financial RecordsClerk, Auditor, and Non-commissioned Officer in chargeof Internal ControlsSection. Ensured pay actions
were processed within specified timeframes, determined accuracy andlegal rightsfor Marinesto entitlementsand allowances. Reviewed pay
entitlementsand administrative actionsto update/correct Marinespay accountsin accordance with Departmentof Defense Pay Manual and Joint
Federal Travel Regulation rules, laws, regulations, andprocedures. Analyzed contradictory pay datato identify possible causes. Provided guidance
on problematic casesof an unusual or controversial nature andwhenneeded submitted advisory opinion package to Marine CorpsFinance Center
requesting corrective action. AsAuditor for over 4,000military pay recordsI supervised approximately 10 MarinePFR clerksand achieved a 98%
accuracy rate for these accountsover a period of 22months. AsAuditor tookpart in theexpedited processing ofapproximately 875Reserve
separationscalled to duty during operationsDesert Shield/Storm. Whileserving asthe Command Instructor for the base Comptroller was
responsible for delivering the command support brief and briefscovering all pay entitlementsto deploying Marines. Aspart of the Transition
Assistance Program gave briefson pay allowancesand entitlementsto Marinesseparating from service. Asa Personal Financial RecordsClerkI
was responsible for managing, reviewing, verifying, and coordinating military personnel pay information anddocuments; andfor the accuracy,
completeness, and timelinessof all transactions. Utilized several military personnel database systemsto update, maintain, andmanipulate
information and to ensure the most current and accurate information isavailable in thesystems. For my work as the NCOIC of the Internal Controls
Section andCommand Instructor received the Navy Achievement Medal. Honorably discharged September 1993.
Education:
Strayer University Manassas, VA United States
Some College CourseworkCompleted 09/2017
GPA: 2.85 of a maximum 4.00
Credits Earned: 139.5 Quarter hours
Major: BS inInformation Technology Minor: Database Technology
Ridgefield Adult High School Ridgefield,NJ United States
High School or equivalent 05/1982
Job Related Training:
• 04/2015 Insight Training, USDA.
• 04/2015 Letter of Authorization/Delegated Employment Officer Training, USDA.
• 03/2015 QualificationsAnalysis, Graduate School, Washington, DC.
• 08/2014 Diversity on theJob: Diversity and You, USDA, Aglearn+.
• 06/2014 Basic Processing Personnel Actions, Graduate School, Washington, DC.
• 04/2014 Processing Federal Personnel Actions, Graduate School, Washington, DC.
• 04/2014 Federal Staffing and Placement, Graduate School, Washington, DC.•
• 09/2013 Addressing andResolving Poor Performance, HR University, Online.
• 08/2013 EMPOWHR Training,USDA.
https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016
Print Resume Page 4 of 5
• 12/2012 EPIC Web Training, USDA.
• 05/2012 Sexual Harassment at Work(HRCI/PHR), USDA, Aglearn+.
• 02/2012 RiskAssessment and Prevention (HRCI/PHR), USDA, Aglearn+.
• 02/2012 Conflict and Mediation SkillsSeminar, USDA.
• 02/2012 Recruiting andSelecting Candidates(HRCI/PHR), USDA, Aglearn+.
• 02/2012 Offers, Contracts, and Exit from theOrganization (HRCI/PHR), USDA, Aglearn+.
• 02/2012 Non-Unionized Workplaces(HRCI/PHR), USDA, Aglearn+.
Language Skills:
Language Spoken Written Read
Spanish-Caribbean Advanced Intermediate Advanced
Affiliations:
Disabled American Veterans- Disabled VeteranBoy Scoutsof America - Committee ChairmanandOutdoors/ActivitiesCoordinator
References:
Name Employer Title Phone Email
Joseph US Secret Retired 571.332.0926 jom1va66@gmail.com
Matos Service
Jose Prince Retired 240.417.8772 zero2031@yahoo.com
Rodriguez Georges
County
Police Dept
Katrina US Records 301.504.1357 Katrina.Lutrey@ars.usda.gov
Lutrey (*) Department Quality
of Control
Agriculture Specialist
Robert US Human 301.563.9305 Robert.Adams@ars.usda.gov
Adams (*) Department Resources
of Specialist
Agriculture
https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016
Print Resume Page 5 of 5
Name Employer Title Phone Email
David US Eastern 301 504- David.Glines@ars.usda.gov
Glines (*) Department Business 1337
of Service
Agriculture Center
Branch
Chief
(*) Indicatesprofessional reference
Additional Information:
• 10/2015 Appraisal Rating of Outstanding on FY 2015USDA Performance.
• 10/2014 Appraisal Rating of Outstanding on FY 2014USDA Performance.
• 10/2013 Appraisal Rating ofSuperior on FY 2013 USDA Performance.
• 10/2012 Appraisal Rating of Outstanding on FY 2012USDA Performance
(Note: Changed Position from FileClerkto Human ResourcesAssistant).
• 10/2011 Appraisal Rating of Outstanding on FY 2011USDA Performance.
• Outstanding organizational skills.
• Excellent computer skills; proficient with MSOffice, EMPOWHR, EPIC, WEB T&A, NFC SPPS, NFC Reporting Center,
PMSO, PINQ, and Insight.
• Excellent oral and written communication skills.
• Honorable discharge from UnitedStatesMarine Corps.

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HR Resume_USA Jobs_DS_5.26.16

  • 1. Print Resume Page 1 of 5 https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 Availability: Job Type: Permanent Work Schedule: Full-Time Desired locations: United States- VA - NorthUnited States- DC MR. Israel Antonio Morales JR. 11178 Soldiers Ct. Manassas, VA 20109 US Mobile: 571-229-2729 - Ext: Day Phone: 301-504-1500 - Ext: Email: iam4567@gmail.com
  • 2. Print Resume Page 2 of 5 https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 Work Experience: USDA 5601 Sunnyside Ave Beltsville, MD 20705 UnitedStates 08/2012 - Present Salary: 47,361.00 USD Per Year Hours per week: 40 Series: 0203 PayPlan: GS Grade: GS07 Human Resources Assistant (Thisisa federal job) Duties, Accomplishments and Related Skills: Apply OPM and USDA regulations, policies, and procedures relative to processing personnel actions and benefits in order to assure the technical accuracy of personnel records. Analyze/resolve difficult pay and benefit issues. Process approximately 45 personnel actions per pay period. Implement and effect various personnel actions to ensure compliance with all applicable laws, regulations, and policies. Applies knowledge of established human resources management principles, methods and procedures related to such areas as personnel action processing, pay administration, and automated information systems (i.e., EMPOWHR, EPIC, SPPS, PMSO, SINQ, and PINQ). Due to my extensive knowledge of processing systems, I serve as the Subject Matter Expert in processing and help manage and continuously train six Human Resources Assistants. I provide guidance to the Assistants on problematic cases of an unusual or controversial nature. Provide assistance on processing corrections to applied actions to include leave and/or pay reconstructions, benefits, entitlements, and service computation dates. In the absence of my Supervisor, I serve as liaison between Human Resources Assistants, Human Resources Specialists and Agency Management. Recognized by Management for my expertise inprocessing, I am continually requested to identify and address issues that may impact the efficiency of tasks and work between our HR Assistants and HR Specialists and recommend solutions for process improvement. I constantly conduct research to keep abreast of current rules and regulations pertaining to processing and ensure that it is disseminated to staff. I serve as mentor to new HR Assistants. Provide instruction and guidance to customers and personnel on submission of applications and benefit entitlements to include FEHB, FEGLI, and TSP. Provide advice and assistance to six Human Resources Assistants and nine Human Resources Specialists in my branch, in additionto human resources personnel from other branches on processing requirements and use of newly integrated systems. Process actions with different pay structures and/or appointment limitations, and resolve a variety of processing problems. Coordinate with National Finance Center (NFC) on cases that require adjustment by NFC. Perform and train HR Assistants on orientationpolicies and procedures. Orientationtasks include collecting payand benefit documents, explaining benefits, entitlements, nature of appointment, agencypay schedule and administering oath. Created several dynamic databases using Microsoft Access to improve accountability, production, and reporting of workload for use by our management, assistants and specialists. Used Microsoft Access to track workload and prepare statistical reports for workload assignments. Using Microsoft Access, I was able to retrieve information from shared drive database and provide statistics on the number of actions processed during a given time frame. This information was used by my Branch Chief and senior staff to assist in evaluating workload and performance. Participated in testing of all new systems being implemented into our HR branch. Because of my Information Technology (IT) background and experience with databases and HR systems, I was invited to attend high level conference calls with management and the IT core team during the systems analysis and design stage of a new customer portal system. Continued to liaise with core team during the implementation cycle providing key feedback on reporting needs within our branch. Continuously provide feedback and requests on additional reporting needs and system improvements to the portal. Outstanding communication skills allow me to deal with personnel at all levels. As an HR Assistant, I was assigned to a team tasked with working a high volume of excepted service recruitment actions for the 2015 summer season. I applied OPM qualification standards to determine eligibilityand qualification of job applicants. Ensured submitted recruitment and application packages were complete, concise and
  • 3. Print Resume Page 3 of 5 https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 accurate. Processed in excess of 50 summer appointments. Completed the required training in qualifications and staffing requirements and obtained Delegated Authority to sign appointment actions. Created an effective checklist on the proper steps needed to staff the positions. Checklist was used by Team Lead and processing personnel to help keep everyone working effectively and synchronously. For the 2016 season, I have beenassigned as a trainer to the team, which consists of 5 contractors and 5 HR Specialists, responsible for staffing, and processing summer appointments. Successfully manage the increased workload while continuing my regular assignments and tasks. Supervisor:Vicki Taber (3015041406) Okay to contact this Supervisor: Yes USDA 5601 Sunnyside Ave Beltsville, MD 20705 UnitedStates 02/2011 - 08/2012 Salary: 31,471.00 USD Per Year Hours per week: 40 Series: 0305 PayPlan: GS Grade: GS04 File Clerk (Thisisa federal job) Duties, Accomplishments and Related Skills: Maintained all Human Resourcesfiles, eOPF, and medical filesin accordance withtheGuide toPersonnel Recordkeeping.Responsible for auditing, scanning and uploading all highpriority documentssuch asFederal Employee Health Benefit formsSF-2809,SF-2810, Federal Employee Group Life Insurance formsSF-2817,SF-2819, SF-2821,ThriftSaving Plan formsTSP-1, TSP-1C, Designation of Beneficiary forms SF-1152, SF-2823, SF-3102, Post 56 Military Deposits, in addition to all the SF-52sand Recommendation & Approval ofAwardsform AD-287 and Performance Appraisal Form AD-435-P. Documentswere scanned, uploaded intoeOPF System andverified for accuracy,completeness, and timelinessof all transactions. MaintainedHR filesand madecorrectionsto eOPF asnecessary (i.e., re-index, update, maintain, manipulate information, andmove documentsto appropriate eOPF, and/or delete documents). Personnel actionsand related documentswere indexed into eOPF in conformance withstandard practicesof the unit. Employee formswere reviewed for completenessand to ensure the most current and accurate information wasavailable;when necessary, employeeswere contacted for additional information. I also audited Electronic Personnel Files for improper Personally Identifiable Information inconformance with Federal Standards. UtilizedMicrosoft Accesscreated database to record and act as tracking log for approximately 8700 Recommendation & Approval of Awardsformsthat were sent to an outside agency to bescanned. Allied Barton Security Services 2800 S. Shirlington Rd, Suite 510 Arlington, VA 22206 United States 03/2010 - 08/2012 Salary: 19.00 USD Per Hour Hours per week: 60 Security Officer Duties, Accomplishments and Related Skills: Hired asa part time Security Officer andpromoted toShift Supervisor after only 4 months. Contracted to workat Raytheon Company inDulles, Virginia. Managed evening operationsfor the Central Monitoring Station. Review and revise all daily shift paperwork. Manage, monitor, andreview all documents, reports, log books, and Incident Reportsfor accuracy, substance, timeliness, completeness, and proper format. Supervised upto 7 security officerslocated at 3 different sites. Ensured all security officersperformed their dutiesand responsibilitiesin accordance withStandard Operating Procedures, National Industrial Security Program,and Virginia Department of Criminal Justice. Trained security officerson site procedures, equipment, policies, and ensured all state andcompany certificationswere up to date. FEDITC, LLC 1700 Rockville Pike, Ste. 400 North Bethesda, MD 20852United States 09/2008 - 05/2009 Salary: 57,500.00 USD Per Year Hours per week: 40 Business Analyst Duties, Accomplishments and Related Skills: I was hired asa Customer Care Representative andpromoted to Team Lead after only 2 monthsfor a multi-channel customer contacting organization.Served asLiaison between Departmentof Armyand FEDITC. Collected, audited, andsubmitted FEDITC employee hoursfor pay purposes. Responsible for providing administrative support anddaily operational supervision of Customer Care Representativesof the Army Human ResourcesContact Center, HoffmanBuilding, Alexandria,Virginia. Trained upto 30customer care representativeson standard operating proceduresand principlesof outstanding customer service. Provided guidance on problematic casesof an unusual or controversial nature. Developed andmaintained variousorganizational databasesusing MicrosoftAccessto streamline productivity andorganizational response time. Answered customer inquiriesby telephone, email, and written correspondence in order to provide information about products, services, and to obtain confidential information. Resolved customer complaintsand productrelated disputes. Researched andanalyzed customer service complaints in order to determine thevalidity,causes, and permanent solutionsto reoccurring complaints. Referred unresolved customer grievances to Product Knowledge Expertsfor further investigation andresolution. Ensured compliance withestablished client policies, proceduresand standards. NISAC Investments Group,Inc. 11117 Lightguard Loop Manassas, VA 20109 United States 07/2002 - 11/2007 Salary: 40.00 USD Per Hour Hours per week: 60
  • 4. Print Resume Page 4 of 5 https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 President/Owner Duties, Accomplishments and Related Skills: Utilized extensive knowledge of construction practicesand proceduresalong withover twenty yearsexperience in administrative concepts, policies, and objectivesto successfully manage a home remodeling company specializing inkitchen andbathroom remodeling. Managed all accounts payable andaccountsreceivable activities, aswell asmaintained detailed files, records, documents, and reports. Managed budget reports, expected labor costs, and material costsof all remodeling projects. Used Microsoft Accessto create a financial database that managed all company purchase orders, reimbursements, and logistical information.Drafted,reviewed, and revised all contractsfor accuracy, errors, and proper signatures. Ensured timely execution of said contracts. I supervised up to 6 contractorson variousjoblocationsto ensure all contractswere completed on schedule andwithin theprojected budget. Artistic Contracting 14506-I LeeRoad Chantilly, VA 20151 United States 03/1999 - 06/2002 Salary: 65,000.00 USD Per Year Hours per week: 60 General Manager Duties, Accomplishments and Related Skills: Supervised a staff of six personnel in theHuman ResourcesDepartment, createdstaff workschedules, arranged staff meetingsand briefed presentationsto senior staff. Establish performance standardsand evaluate workof subordinates. Resolve routine disciplinary problemsof subordinatesand respond to customer complaints. Responsible for theoversightof all processing actions, data integrity,andquality reviews. Researched and analyzed workassignmentsand currentpersonnel availability to project staffing requirements. Screened resumes, interviewed job candidates, and hired thehighest qualified applicantbased on knowledge, skills, and abilities. Supervised up to15 office personnel and6
  • 5. Print Resume Page 5 of 5 https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 construction crews. Using Microsoft Accesscreated a company database to organize andmaintain the companylogisticstransactionsand manage production ofall construction projects. Prepared electronic correspondence, memorandums, andstatusreportsfor distribution. Drafted and implemented office Standard Operating Procedures(SOP) consisting ofhiring policies, training guidelines, staffing goals, and objectives. Advised company ownerson improvementsto employee compensation,benefit packages, and retention. Supervised the Accounting Department andall accounting functionsto include Pay, AccountsPayable,Accountsreceivable, and collections. Personally reviewed all payroll reportsfor discrepancies, errors, and accuracy. Prepared internal financial reportsand related recordsfor senior management. Prepared orientation packages and presented oral briefingsfor all new employees. Implemented and managed thecafeteria planfor employee health benefits. Air Control Services, Inc. 14524-B LeeRoad Chantilly, VA 20151 United States 02/1994 - 07/1998 Salary: 65,000.00 USD Per Year Hours per week: 60 Vice President Duties, Accomplishments and Related Skills: Initially hiredasan Executive Administrative Assistant, through hard workand dedication promoted to Full ChargeBookkeeper, General Manager, and Vice Presidentin lessthan three years. Directed humanresource activitiesto include theapproval of human resource plansand activities, and the selectionsof managersand staff. Administered compensation, benefitsand performance systems, and safety programs. Trained and supervised two accounting departmentpersonnel.On a daily basisdistributed and maintained a balanced workload for six HVAC techniciansto ensure service callsand contract requirementswere completed ona timely matter. Developed and implemented standard operating proceduresto ensure accurate andtimely responsesto customer inquiries, service contract related matters, and production scheduling. Prepared weekly work schedulesand assigned specific dutiesfor personnel. Organized andfiled all company recordsfor quickretrieval.Utilizing Microsoft Accesscreated database to organize,track, and retrieve customer invoices, purchase orders, and customer profilesto streamline customer service. US Marine Corps MCAS Cherry Point Havelock, NC 28532 United States 08/1982 - 09/1993 Hours per week: 60 Sergeant Duties, Accomplishments and Related Skills: Served asPersonal Financial RecordsClerk, Auditor, and Non-commissioned Officer in chargeof Internal ControlsSection. Ensured pay actions were processed within specified timeframes, determined accuracy andlegal rightsfor Marinesto entitlementsand allowances. Reviewed pay entitlementsand administrative actionsto update/correct Marinespay accountsin accordance with Departmentof Defense Pay Manual and Joint Federal Travel Regulation rules, laws, regulations, andprocedures. Analyzed contradictory pay datato identify possible causes. Provided guidance on problematic casesof an unusual or controversial nature andwhenneeded submitted advisory opinion package to Marine CorpsFinance Center requesting corrective action. AsAuditor for over 4,000military pay recordsI supervised approximately 10 MarinePFR clerksand achieved a 98% accuracy rate for these accountsover a period of 22months. AsAuditor tookpart in theexpedited processing ofapproximately 875Reserve separationscalled to duty during operationsDesert Shield/Storm. Whileserving asthe Command Instructor for the base Comptroller was responsible for delivering the command support brief and briefscovering all pay entitlementsto deploying Marines. Aspart of the Transition Assistance Program gave briefson pay allowancesand entitlementsto Marinesseparating from service. Asa Personal Financial RecordsClerkI was responsible for managing, reviewing, verifying, and coordinating military personnel pay information anddocuments; andfor the accuracy, completeness, and timelinessof all transactions. Utilized several military personnel database systemsto update, maintain, andmanipulate information and to ensure the most current and accurate information isavailable in thesystems. For my work as the NCOIC of the Internal Controls Section andCommand Instructor received the Navy Achievement Medal. Honorably discharged September 1993. Education: Strayer University Manassas, VA United States Some College CourseworkCompleted 09/2017 GPA: 2.85 of a maximum 4.00 Credits Earned: 139.5 Quarter hours Major: BS inInformation Technology Minor: Database Technology Ridgefield Adult High School Ridgefield,NJ United States High School or equivalent 05/1982 Job Related Training: • 04/2015 Insight Training, USDA. • 04/2015 Letter of Authorization/Delegated Employment Officer Training, USDA. • 03/2015 QualificationsAnalysis, Graduate School, Washington, DC. • 08/2014 Diversity on theJob: Diversity and You, USDA, Aglearn+. • 06/2014 Basic Processing Personnel Actions, Graduate School, Washington, DC. • 04/2014 Processing Federal Personnel Actions, Graduate School, Washington, DC. • 04/2014 Federal Staffing and Placement, Graduate School, Washington, DC.• • 09/2013 Addressing andResolving Poor Performance, HR University, Online. • 08/2013 EMPOWHR Training,USDA.
  • 6. https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 Print Resume Page 4 of 5 • 12/2012 EPIC Web Training, USDA. • 05/2012 Sexual Harassment at Work(HRCI/PHR), USDA, Aglearn+. • 02/2012 RiskAssessment and Prevention (HRCI/PHR), USDA, Aglearn+. • 02/2012 Conflict and Mediation SkillsSeminar, USDA. • 02/2012 Recruiting andSelecting Candidates(HRCI/PHR), USDA, Aglearn+. • 02/2012 Offers, Contracts, and Exit from theOrganization (HRCI/PHR), USDA, Aglearn+. • 02/2012 Non-Unionized Workplaces(HRCI/PHR), USDA, Aglearn+. Language Skills: Language Spoken Written Read Spanish-Caribbean Advanced Intermediate Advanced Affiliations: Disabled American Veterans- Disabled VeteranBoy Scoutsof America - Committee ChairmanandOutdoors/ActivitiesCoordinator References: Name Employer Title Phone Email Joseph US Secret Retired 571.332.0926 jom1va66@gmail.com Matos Service Jose Prince Retired 240.417.8772 zero2031@yahoo.com Rodriguez Georges County Police Dept Katrina US Records 301.504.1357 Katrina.Lutrey@ars.usda.gov Lutrey (*) Department Quality of Control Agriculture Specialist Robert US Human 301.563.9305 Robert.Adams@ars.usda.gov Adams (*) Department Resources of Specialist Agriculture
  • 7. https://my.usajobs.gov/Applicant/Resume/ListResumes/ 5/26/2016 Print Resume Page 5 of 5 Name Employer Title Phone Email David US Eastern 301 504- David.Glines@ars.usda.gov Glines (*) Department Business 1337 of Service Agriculture Center Branch Chief (*) Indicatesprofessional reference Additional Information: • 10/2015 Appraisal Rating of Outstanding on FY 2015USDA Performance. • 10/2014 Appraisal Rating of Outstanding on FY 2014USDA Performance. • 10/2013 Appraisal Rating ofSuperior on FY 2013 USDA Performance. • 10/2012 Appraisal Rating of Outstanding on FY 2012USDA Performance (Note: Changed Position from FileClerkto Human ResourcesAssistant). • 10/2011 Appraisal Rating of Outstanding on FY 2011USDA Performance. • Outstanding organizational skills. • Excellent computer skills; proficient with MSOffice, EMPOWHR, EPIC, WEB T&A, NFC SPPS, NFC Reporting Center, PMSO, PINQ, and Insight. • Excellent oral and written communication skills. • Honorable discharge from UnitedStatesMarine Corps.