1. Irvin L. Williams
1813 Stone Cliff Circle
Shreveport, Louisiana 71119
318-518-4242
irvinlw@hotmail.com
OBJECTIVE
Accomplished professional successful in leading teams that consistently meet and exceed sales and
service objectives. Experienced business leader well respected and characterized by colleagues as
principled, intelligent, resourceful, decisive, and attentive to detail. I am looking for an opportunity
to best utilize my skills and experience for continued personal growth and that of the company.
EXPERIENCE
District Manager 2009-Present
JP Morgan Chase Bank Shreveport, LA
 Responsible for overseeing the business-related activities and financial results of 15 Retail
Branches.
 Accountable for achieving branch revenue growth, profitability, customer retention, and
customer satisfaction goals; leading and developing staff aligned to customer segment to
accomplish overall team effectiveness; and deploying resources to optimize team
performance.
 Provide sales leadership, monitor and coach to goal achievement and desired behaviors.
 Foster an environment in which all branch employees can perform their best work.
 Ensure that there is effective interaction with other product areas and lines of business in
addressing all customer needs.
 Ensure compliance with operating, credit and human resources policies and procedures.
Business Banking Area Manager 2008-2009
JP Morgan Chase Bank Houston, TX
 Direct management of a team of 16 BB's (Business Bankers), relationship management of
the Business Banking portfolio through the team, ensuring a superior customer experience
and the management of credit offerings to the Business Banking portfolio.
 Responsible for the integration of Business Banking strategy/initiatives within the market.
 The overall subject matter expert in guiding, directing, training, coaching and monitoring
dedicated Business Banking resources to achieve a competent customer experienc e and
alignment with BB strategic objectives.
 Activities include involvement and decision making in the management process of dedicated
relationship staff in selection, assimilation, performance management, development
planning, customer portfolio manageme nt and enhancement of credit skills.
 The interface between Market Integration Managers/Consumer Financial Services initiatives
to acquire, expand and retain BB customers.
 Responsible for underwriting / credit approval for the team and a shared responsibi lity with
the Credit Team for credit quality, past dues, overrides, overdrafts and other credit / risk
related factors.
Business Banker 2006-2008
JP Morgan Chase Bank Shreveport, LA
 Managed a portfolio of business clients and was a key role in the field organization, building
relationships by providing financial advice to business clients with a focus on client
experience and risk management. Developed new business and deepened existi ng

2. relationships.
 Built collaborative internal and external relationships to provide the best in client advice and
service, developed the business to ensure a seamless experience for the client who has
multiple products and services.
 Served as a trusted advisor to the client in delivering comprehensive and customized
business banking products and solutions tailored to the financial needs and circumstances
of business clients.
 Managed credit opportunities within assigned portfolio, for example, a designated territory
or industry; provided support to branches on sizeable credit deals as needed.
 Utilized referral networks and centers of influence to identify and pursue potential new
clients, looking for ways to cultivate a long-term relationship.
 Used knowledge of business, finance, banking, credit and risk management to identify,
recommend and promote products and solutions that best serve the client while still working
within risk parameters that protect the bank.
 Built relationships by calling on e xisting clients to truly understand their businesses and
analyze product and service growth opportunities and ensure profitability of portfolio.
 Protected the firm by following sound risk management protocols and adhering to regulatory
requirements.
 Managed a disciplined marketing process by identifying steps/strategies necessary to
effectively maintain and build relationships with clients and prospects.
Branch Manager 1998-2006
Regions Bank Shreveport, LA
 Responsible for management and oversight of two branch locations with a total of 15
employees.
 Hired and conducted performance reviews and provided performance counseling as neede d.
 Drove branch performance results through strong individual sales performance and through
direction of the entire branch team to meet and exceed all branch sales and quality service
goals.
 Responsible for maintaining an operationally efficient and compliant branch .
 Conducted outside sales efforts commensurate with market opportunity to generate new
business clients, while also maintaining and expanding existing consumer and business
banking relationships
 Provided leadership and staff development through the execution of iConnect - the Region's
Sales, Service and Coaching process
 Responsible f or keeping branch in compliance with all bank policies, procedures and internal
audits
EDUCATION
Louisiana State University-Shreveport 1999-2000
 Computer Science Major
 Completed computer information systems classes.
 Proficient in Microsoft word, excel, and power point.
Louisiana Technical College-Shreveport 2000-2001
 Diploma obtained in electromechanical technology.
Theocratic Ministry School-Shreveport Present
 Obtained presentation skills for the door to door ministry.
 Developed strong people skills and the ability to connect with people of all backgrounds.
 Leadership development and education.
INTERESTS
Reading, Ministering, Volunteering, Bowling, and Basketball.