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Kaoru Ishikawa

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Kaoru Ishikawa

  1. 1. Quality Assurance in Education PhDEM 312 Swanie O. Fernandez
  2. 2. Kaoru Ishikawa • July 13, 1915 • City of Tokyo • Earned his degree in engineering from the University of Tokyo • He enlisted in the Navy as an acting officer for the Japanese at the beginning of World War II.
  3. 3. Cause and Effect diagram • The user can see all possible causes of a result, and hopefully find the root of process imperfections. • This diagram provides quality improvement from the "bottom up."
  4. 4. • In 1962, he developed quality circles. • Groups of people who are trained to identify and solve work problems, they present their final solutions to top management in an effort to improve the performance of an organization. • Seven Quality Tools: Control Chart Run Chart Histogram Flowchart Scatter diagram Pareto chart Fishbone diagram
  5. 5. • Ishikawa expanded Deming's four steps Plan-Do-Check-Act model
  6. 6. • 1969- Member of ISO, Japan • 1970- Commenced conducting quality control training seminars. Consultant to Ford Motor Company, Bridgestone Co. Ltd, Komatsu Manufacturing, Ltd., IBM Japan, American Society for Quality Control and thousands of other companies. • 1977 - Chairman of ISO, Japan • 1981- Executive Member of ISO

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