The document outlines the scope of a project to implement Oracle's CRM Desktop for Siebel 8.1 to integrate Siebel CRM data into Microsoft Outlook. The scope includes customizing the CRM Desktop package, developing a filtering strategy, establishing sync frequencies, and verifying the client system. Implementation services would expose CRM data in Outlook and confirm requirements. A conference room pilot would be developed to prove functionality before an 8-week timeline leads to a production-ready system. Client obligations include resources for project management, testing, and maintaining hardware environments.

1. Sample Implementation Scope
CRM Desktop

2. Project Scope Overview
Oracle’s CRM Desktop for Siebel 8.1 to provide data, process and
behaviors tailored for your company's functionality in MS Outlook:
– CRM Desktop for Outlook 2007 & 2010
– Customization of CRM Desktop Package XLM and Javascript for
Outlook forms, UI behaviors, security rules and scripting
– Inline cross-training of IT assigned to the project
– Develop 3 level filtering strategy specific to your company’s
volume database
– Establish sync frequencies and data protection rules for all objects
– Develop coexistence strategy for identified batch processes and
systems interfaces that directly impact CRM Desktop
– Verification of client with your company's standard desktop system
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<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

3. Scope of Implementation Services
The Budgetary Estimate is based on the following assumed Scope of Services
• Implementation and Integration of CRM Desktop with Outlook 2003, 2007 or
2010 and Siebel 8.0 or 8.1
• Exposing select your company's specific CRM data within the desktop for the
following:
• Accounts
• Opportunities
• Calendar
• Tasks
• Activities
• Contacts
• Confirmation and Sign Off of requirements for the above will be attained via
requirements and design sessions (this is expected to be complete during the
Detailed Analysis Phase in Week 1 of the Project)
• Requirements will be confirmed using the Requirements Inventory
spreadsheet and a one week on-site session with InvisibleCRM
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

4. Scope of Implementation Services
- continued
– InvisibleCRM will provide a production-ready system for roll-out to the
sales user community for Siebel and Outlook.
– Client desktop roll-out will be a your company's responsibility
– Design and Develop One Conference Room Pilot for a maximum duration
of 5 Days
– Configuration of one CRM Desktop package mapped to a single user
role/responsibility
– Configuration of One Development, Test, and Production Instance
– Re-use existing test scripts for Unit Test, Integration Test, and User
Acceptance Test
– Online Help augmented with your company's specific screens in Adobe
RoboHelp and Microsoft Help format
– Provide a production-ready system for roll-out to the sales user
community for Siebel and Outlook
– Provide 80 hours of post production support (to be used within 30
calendar days of go-live)
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

5. Out of Scope Services
For estimating purposes, the following activities were excluded from
InvisibleCRM’s assumed scope of services. Some of these activities may be
performed by your company's project staff. Any or all can be added to this
project at an additional cost:
– Client desktop roll-out will be the responsibility of your company
– End User Training
– No customized reporting
– Design, development and testing of data conversion programs
– No data conversion is involved in the project
– Network/Infrastructure Management
– Database Administration
– Performance Management services, including scalability tuning and performance testing
– Capacity Planning
– Disaster Recovery
– Organization Change Management
– Security Design, Configuration and Testing
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

6. Implementation Approach
• Phased Approach
– Implement all “core” requirements and some features / functionality
– Allow for future growth and design consideration on upcoming
requirements and needed features / functionality
– Quick win for rolling out application in Microsoft Outlook
– Allows for continued development of future needs “behind-the-scenes” as
end users begin usage on rolled-out application
– Change management and business value enabler
– Project timeline is estimated to be 6 weeks total duration
• Conference Room Pilot
– One Conference Room Pilot (CRP) will be developed to promote a common
understanding of the system’s requirements and prove major functionality
of the proposed solution.
– CRP for CRM Desktop for Outlook and Siebel FINS
• Knowledge Sharing
– Share knowledge along the way and teach Customer “how to fish”.
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

7. Client Obligations
For the project to be successful, Client must fulfill these
obligations:
– Assign a full-time project manager to
• expedite project decisions
• provide access to key personnel as required
• provide visibility to Client’s project team concerning the projects
progress and issues
• assist in management commitment to the implementation.
– Client will designate an Executive Sponsor, who will be available to
review issues and make timely decisions. The Executive Sponsor will
be available to act on Client’s behalf on all issues
– Establish an Executive Steering Committee comprising of senior
business sponsors from Client and InvisibleCRM responsible for
conflict/issue resolution and scope-change management.
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

8. Client Obligations
- continued
– Client will provide Consultants with suitable working space at the
designated Client facility, or such other facility as the parties may agree
upon. Such facilities must be available at the start of the Project and shall
include adequate environmental controls, lighting, telephones and network
access including access to the World Wide Web via the Intranet.
– Client will provide resources for the duration of the project in the
following areas:
• Project management, functional subject matter experts, technical
architecture, database administration, end user training
– Advice and guidance provided hereunder is not intended to replace or
achieve more formal business requirements definition for the Customer for
the purposes of designing an approach.
– Any non-availability of Customer resources or environments may result in
changes to the Project Plan and Project timelines.
– Provide and maintain the needed hardware and network environments.
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

9. Estimated Project Timeline
8 Weeks to Production Ready
Analysis
Design
Conference Room Pilot
Construction
Business Validation Pilot
Testing and Documentation
Production Ready
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com

10. Fusion ∙ Siebel ∙ CRM On Demand
Vlad Voskresensky Artem Bychkov
CEO Professional Service Account Manager
Phone: (650) 391-5863 Phone: (305) 517-7920
Vlad.Voskresensky@InvisibleCRM.com Artem.Bychkov@InvisibleCRM.com
<Sample> – Siebel CRM Desktop Implementation www.InvisibleCRM.com