Business Change Management is more than just sending out a few emails, doing a bit of training and writing a new policy. It is about understanding the things that make the business unique, working with people to find out how the change will actually affect them and how they feel about it. You can then provide them with the right information and tools to comfortably and confidently transition to the new system. Equally, it’s not a one off, hit and run activity. Supporting people as they transition to new ways of working should be ongoing throughout the life of a project and beyond. This approach leads to the development of a change strategy, creation and delivery of communications and training resources, and the facilitation of all staff training. Working with people to understand their needs and then coming up with practical and creative ways to address them allows you to come up with targeted approaches to getting people on board. It’s hard not to be inspired by someone who is actually excited and committed to change. Alternatively, change is never successful when a solution is thrown in and people feel that leaders are ‘doing it to them, not with or for them’. Enters InterConnect, a proven approach that focuses on what your business wants to achieve and then works with your people leaders to give them the skills and confidence to support their teams through the transition. The approach is based on having conversations, providing an open forum for teams to discuss the changes and giving your leaders the knowledge and skills to maintain the drive for change.

1. InterConnect
© ON-BRAND PARTNERS 2016
Solutions deliver benefits only when they are used.
We help you ensure your people demand to use
your solutions.
Great technology solutions deliver transformational
results for organisations – whether it’s streamlining
processes, automating mundane tasks, allowing for
new services or products or even creating new business
models. But why is it that over the past three decades,
fewer than 40% of change or transformation projects
have been successful?
The recipe for success is not simply “build it and your
people will follow”. The success of any major technology
implementation depends on how well an organisation
engages its people in the process, helping them to
understand the ‘why’ as well as the ‘what’ and the ‘how’.
The InterConnect approach maximises your technology
investment by taking everyone in your organisation
on the journey, ensuring that your people and their
change journey are an intrinsic part of the solution, not
a separate stream of work or afterthought.
InterConnect provides a practical approach to informing
and supporting your people to adopt new systems and
processes and ensure a smooth and successful transition.
HOW DOES IT WORK?
We use a highly engaging, leader-led conversation-based
approach that enables the leaders in your organisation
to support and drive the change. Change is much more
effective when it’s done by you, rather than to you.
We guide your leaders to identify key themes and then
prepare and support the change so they can lead their
people through the change using focused and relevant
conversations.
Our tools, resources, collateral and support include
communications, change leader support and education,
and training materials.
Finally, we help you assess the success of the change by
measuring system adoption
WHY IT WORKS
DIALOGUE VS
DOWNLOAD
By involving people in
constructive dialogue
around the transformation,
we achieve greater buy
in, and action.
SUSTAINABLE
Transformation isn’t
a one hit wonder.
Concise, bite-sized
modules ensure that
learning stays fresh, and
momentum builds.
LEADER-LED
Change is led from within.
We transfer the skill and
competency to lead
change to your managers.
Taking ownership drives
better outcomes.
RELEVANT
Learning is put into
immediate context
by applying it to the
challenge at hand. We
learn about change,
while we’re changing.
Download
Debate
Dialogue
70%
20%
10%
CONNECTING YOUR PEOPLE AND TECHNOLOGY SOLUTIONS,
THROUGH LEADER-LED CHANGE, FOR BETTER BUSINESS OUTCOMES
“The central change challenge is not
strategy, not systems, not processes.
It is changing people’s behaviour.”
Kotter & Cohen, The Heart of Change

2. WHAT DOES IT LOOK LIKE?
The InterConnect approach helps your organisation to embed change that is people-centred
and delivered by your business leaders at every stage of your technology journey.
THE BUILDING BLOCKS
• A series of workshops with tools
and resources specifically chosen
to get managers discussing the
change at hand
• Tailored and relevant topics for
your organisation
• Focused dialogue with managers
and teams
• Connection and collaboration
throughout the transformation
User/Systems Training sessions equip everyone in the
business with the skills and knowledge required to use
and get the most out of our new technology.
Business Matters sessions are leader-led team
based conversations. Each Business Matters theme
consists of 4 x 30 minute conversations, based
around a continuous improvement cycle.
Management Matters sessions are half day skill
building sessions for managers and leaders. Each bite-
sized session focuses on one specific leader capability
relevant to the transformation. Themes are chosen by
the Executive/senior leaders during Discovery.
ALIGN &
ENGAGE
DISCOVERY &
ENGAGEMENT
PULSE
CHECK
PULSE
CHECK
MOST
SIGNIFICANT
CHANGE
TALK TO US TODAY
Contact us today to find out more about Intergen’s InterConnect approach and how it will drive a successful
implementation outcome for your organisation. To find out more, please email enquiry@intergen.co.nz