Times have changed. Modern workforces have become decentralized. It’s now common to have entire departments staffed by employees working from multiple locations – many even working from home. To keep these employees productive while also staying connected, new modern tools are required. While that legacy PBX system worked well for years, today it takes a fundamentally different type of business communications system – one designed from the ground up – to integrate all your remote and mobile workers with the in-office teams. NEC’s UNIVERGE BLUE CONNECT (UCaaS) Solution includes the 5 key features that help support your remote employees. To learn more about UNIVERGE BLUE CONNECT visit our website today https://www.univergeblue.com/cloud-services/connect/.

1. 5 Must-Have Productivity Tools
that Support Your Modern Workforce

2. SELLING UNIVERGE BLUE® CLOUD CONTACT CENTER2
MUST-HAVE PRODUCTIVITY TOOLS
FOR MODERN BUSINESSES
Modern businesses require a specialized set of tools to stay connected to coworkers and get work
done. Accessing a big presentation file during the flight to a conference, conducting a team status
session from the den and handling a customer issue from the road are all examples of typical work
scenarios faced by today’s workers. All of these situations require communication tools that go
beyond the desk phone.
Take a look at the five top tools you can deploy now to overcome common challenges like these.
These advanced features will also boost the productivity of all your employees —whether they’re in
the office, at home, or on the go.
5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE2
Times have changed. Modern workforces have become decentralized. It’s now
common to have entire departments staffed by employees working from multiple
locations – many even working from home. To keep these employees productive
while also staying connected, new modern tools are required. While that legacy PBX
system worked well for years, today it takes a fundamentally different type of business
communications system – one designed from the ground up – to integrate all your
remote and mobile workers with the in-office teams.

3. 5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE3
Today’s workers are using mobile devices more than ever; so why not turn that into an
advantage for your business? Employees want to route work calls to their mobile phones so
calls can follow them anywhere with a single number. What’s more, workers want access to
the same features they get on their desk phones, including conferencing, call forwarding, and
call parking. A secure, well-designed mobile softphone app is the easy answer. It’s quick to set
up and works on almost any device, transforming a smartphone into a virtual business desk
phone. When users call out, customers and partners see their business number on the caller
ID, and users get quick access to their work voicemail, full-featured conferencing, and the
ability to juggle calls as easily as they can with a desk phone.
MOBILE SOFTPHONE
1

4. 5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE4
A well-designed mobile app will seamlessly sync with an associated desktop app, so workers
can make calls using their computer as they would with a desk phone. And just like the mobile
app, the desktop app shows them voicemail transcriptions and displays whether or not their
coworkers are available to receive calls. Plus, a desktop app goes beyond phone calls to offer
instant access to video/web conferencing and team chat. Employees can easily see if their
coworkers are available, on the phone, out of the office, or offline with simple presence/status
markers.
DESKTOP APP
2

5. Studies have shown more than 90% of communications involve visual clues. That makes
collaboration harder when you’re not in the office. HD video conferencing offers an excellent
way to get together in the same room even when that’s not possible. It can also help you have
more face-to-face interactions with customers, while saving on travel costs. Ideally, video
conferencing should integrate with the user’s mobile and desktop apps and make it easy to
invite participants and launch a conference with the touch of a single link.
VIDEO CONFERENCING
3
5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE5

6. 5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE6
Need a quick answer from a busy coworker, or simply want to remind them that others are on
the conference call? Team messaging lets you chat in real time with one person or a group. You
can also share files to make it even more collaborative. When work can happen in a noisy café
or a pin-drop-quiet office, team chat is one of the most useful productivity tools available today,
so make sure you equip everyone on your team with this essential feature. When it’s integrated
with a mobile and desktop app as part of a cloud business phone system, you can quickly see
who’s available to meet and who’s offline, so you can elevate a chat session to a conference call
or video conference with the press of a button.
TEAM COLLABORATION AND CHAT
4

7. File sharing software gives users quick and easy access to all of their data from any device.
When you’re using your laptop in the office, or your mobile phone on the go, it’s easy to share
files with customers, partners, and colleagues for improved team collaboration. What’s more,
with the right solution, all of that important data – and work – is automatically backed up.
A secure file backup solution will also protect your data against theft or corruption by screening
for malware and ransomware. Plus, when file sharing is part of a business cloud phone service,
you save the cost of third-party services like Box or Dropbox.
FILE SHARING AND FILE BACKUP
5
GIVE YOUR
EMPLOYEES EVERY
OPPORTUNITY TO
BE PRODUCTIVE
Traditional on-premise PBX systems were designed
to support physical, in-office employees. However,
modern workforces increasingly work from outside
of the traditional office setting - and frequently use
mobile devices. This puts a strain on on-premises
systems, rendering many of their features and
functions as obsolete.
With the latest cloud-based communication and
collaboration tools, you can make sure all your
employees stay connected and productive – from
anywhere. You’ll find that the benefits of these tools
extend to all your employees, your customers, and
to your bottom line.
5 MUST-HAVE PRODUCTIVITY TOOLS THAT SUPPORT YOUR MODERN WORKFORCE7

8. © Copyright 2021. All Rights Reserved.
Americas (US, Canada, Latin America) – NEC Corporation of America – www.necam.com
EMEA (Europe, Middle East, Africa) – NEC Enterprise Solutions – www.nec-enterprise.com
Australia – NEC Australia Pty Ltd – au.nec.com
Asia Pacific – NEC Asia Pacific – www.nec.com.sg
Corporate Headquarters (Japan) – NEC Corporation – www.nec.com
About NEC Corporation – NEC Corporation is a leader in the integration of IT and network technologies that benefit businesses and people around the world.
By providing a combination of products and solutions that cross utilize the company's experience and global resources, NEC's advanced technologies meet the
complex and ever-changing needs of its customers. NEC brings more than 120 years of expertise in technological innovation to empower people, businesses
and society.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks
of their respective owners. Models may vary for each country, and due to continuous improvements this specification is subject to change without notice.
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