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Orion Integration Group, Little-Morris and Intel vPro Technology
Predictable IT and Intel® vPro™ Technology Help Little-Morris Stay Imaginative and Innovative“Orion is our IT department. Managed services from Orion cut PC downtime by They maintain our entire 40% and accelerate repairs by 75% infrastructure and monitor Little-Morris is a growing CPA firm located in Boise, Idaho. “It’s our philosophy to it without us even knowing. provide clients with imagination and innovation in our services,” says Brian Yeargain, a tax partner at Little-Morris. “You might not think the words ‘imagination’ and They can tell us if an issue ‘accounting’ should be paired together, but we use lots of technology to help our clients is coming up. If a piece of integrate their accounting systems, and you have to be imaginative and innovative to get them all to tie together in a meaningful manner.” According to Yeargain, one of the equipment goes down, Orion reasons Little-Morris is so successful is the wide range of technology and service that usually knows it before we do. they have access to to help their clients. “Our clients are high-net-worth individuals, Without Orion, our job would successful entrepreneurs, and closely held companies,” he explains. “We don’t be a lot harder.” provide just the day-to-day accounting; we provide scenarios, strategy, andBrian Yeargain software integration, and we need theTax Partner best technology to enable it.”Little-Morris To manage its IT infrastructure and integration, Little-Morris relies on managed IT services from OrionResources available at Integration Group. Orion is a leadinghttps://msp.intel.com IT services provider in Boise, serving customers in Idaho, Oregon, and Nevada. With such a widely dispersed PDF customer base, it’s no surprise that Orion relies on advanced management Reduced Cost software combined with desktop and laptop PCs from Lenovo ® that are based Platform Brief 2nd Generation Intel® Core™ vPro™ Processor Family Operating Costs Go Down While Your Customers’ Satisfaction Goes Up. for SMBs > on Intel ® vPro™ technology1,2 to remotely monitor and manage its customers’ IT infrastructure. The remote management capabilities of Intel vPro technology-based Your PCs Are Critical To Your Business. Intel® vPro™ Technology Makes PCs Less Hassle, Less Costly, and More Effective. Can a better PC really accelerate your business? Desktop and laptop PCs based on the 2nd generation Intel® Core™ vPro™ processor family can make a serious difference by giving your IT service provider or IT department better tools — helping your IT “disappear” so that you can focus on your business. PCs help prevent many problems, and speed repairs when problems do occur. Consider these significant changes that PCs based on the latest Intel technology can bring to your business today: • Increase employee productivity by reducing interruptions from PC downtime and maintenance • Improve customer service through better performance and availability of your PC-based tools • Lower the cost of maintaining your PCs • Lower your energy bills • Better protect your critical business and customer data Increase Employee Productivity and Improve Customer Experiences PC downtime is lost productivity — every time — and it lowers your ability to serve customers. Intel® vPro™ technology1, when combined seamlessly with one of the leading PC management software applications, allows your IT services provider or IT department to prevent many issues and repair problems faster. • Extensive remote monitoring of PC and operating system health flags many developing issues before they become problems — so your people experience fewer interruptions to their work flow. Using Advanced Tools Helps Make IT Simpler and Reduces Downtime 40% • Remote diagnosis and repair of many problems2 mean faster resolution with fewer desk-side maintenance visits — up to 50% fewer visits3 — getting your people back to work sooner. • Service technicians can reach your PCs even if they’re turned off — meaning critical security updates and software patches can be done after hours to avoid interrupting your employees2 . All of which mean that you spend less time and money dealing with PC problems, and more time focused on your customers. “Whether it’s help desk, IT projects such as expansions or refreshes, or vendor management, we want to provide exceptional service at predictable prices,” says Greg Chavez, president of Orion. Orion’s Intel vPro technology-based solution is bringing a number of advantages to Little-Morris that make its IT transparent—so Little-Morris can focus on business. “Our objective is always to minimize customer downtime. vPro PCs let us be less intrusive and fix problems faster. It’s much better than taking away a customer’s machine and results in much less lost productivity,” says Chavez. In fact, using Intel vPro technology-based PCs has resulted in a 40 percent reduction in downtime. “Orion definitely keeps us running,” says Yeargain. “If a piece of malware was to take out the whole firm, it would cost us $10k an hour, every hour we were down. If Orion’s tech could repair a system from home quickly—say on a Saturday or Sunday during tax season when we have 30 people in the office—that would make a huge difference.”