Company-wide ERP implementations are quite complicated, and unfortunately, they often turn into nightmares: long delays, cost overruns, business disruption, all this causing great damage to the company and the customers. At the Lean IT Summit 2015, Klaus Petersen explained how at Solar they not only avoided a major disaster, but how they carried out a very successful ERP deployment from which the company came out much stronger in terms of performance and leadership. More about Lean in IT on www.lean-it-summit.com

1. Lean IT Summit 8 & 9 October, 2015
Copyright © Institut Lean France
2015
Turn a disastrous ERP
implementation into a
successful one using Lean
By Klaus Lyck Petersen

2. Lean thinkers facing an ERP
implementation
2Implementing ERP with Lean- Klaus Lyck Petersen

3. Different approach due to
Lean thinking -3 track approach
Implementing ERP with Lean- Klaus Lyck Petersen 3
Initial setup
& analysis
Preparation
Final test &
Cut Over
EDI Development
Core Development Track
Development,
unit and assembly test
Start upPrerequisites
Training/knowledge transfer
and Change management
Business Alignment Track
Master Data and Transaction Data:
profiling, test migration and validation
Final
Migration
& Cut Over
Master Data Cleansing
& Preparation
Data Migration Track

4. The Leadership in IT missing –Lean leadership (group
problem)
Used PDCA circles after each implementation/country
Problem accruing during the implementation in DK.
Problem in Project sales (PDCA, Fishbone)
Availability check for customers
Lean focus areas
4Implementing ERP with Lean- Klaus Lyck Petersen

5. Smooth go live of the system –able to protect the customer and
button line
Short hyper care period / stabilization 2-3 weeks –baseline /
process performance stabile
Customers didn’t recognize the switch –keeping them well
informed/involved
Attracted over 100 new customers during hyper care in DK and
servicing them right away
Faster lead times on certain key processes
Phase in of new products –more sales
Improved our return process (lead time and quality)
Benefits
5Implementing ERP with Lean- Klaus Lyck Petersen

6. IT is part of the business –clear roles & responsibilities are needed
IT must adapt and join the business strategy and learn to themselves as
support to the business.
Great things happen when process people and IT people work on the
same problem.
Where did we fail:
Didn’t use process assessment tool during blue print phase
Making sure the priorities are aligned and execution according to
priority –to much work below the radar
Lean assessment of IT blue print –no one reacted on the findings!
Learnings
6Implementing ERP with Lean- Klaus Lyck Petersen