How Toyota Industries Business Practices (TIBP) are applied to the IS function of Toyota Material Handling Europe. Hakan Borglund, CIO of Toyota MHE shows how the Toyota values are applied in the IS operating model. Giving concrete example of how the Toyota I_Site software and blackbox solution were launched in the global market place using TIBP during the various phases of the development and deployment.
Watch the video of his presentation here: http://www.youtube.com/watch?v=vxDrexafyKo&feature=share&list=UUS_BXp5Zg9td-ZfczI1BgZw&index=1
Check out www.lean-it-summit.com for more Lean IT videos and presentations.
5. TOYOTA MATERIAL
HANDLING GROUP
Toyota Material
Handling North
America
Toyota Material
Handling Europe
TMHG
MAIN
Toyota Material
Handling China
Toyota Material
Handling Japan
Toyota Material
Handling
International
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9. Agenda
Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
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10. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
The five core values of The Toyota Way are shared
and practiced by Toyota employees at every level in
their daily work and in relations with others. This is
how Toyota is able to deliver sustainable customer
satisfaction.
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11. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
Challenge – To maintain a long-term vision and meet
all challenges with the courage and creativity needed
to realize that vision.
Continuous
Improvement
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12. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
Kaizen – Continuous improvement. As no process can
ever be declared perfect, there is always room for
improvement.
Continuous
Improvement
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13. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
Genchi Genbutsu – Going to the source to find the
facts to make correct decisions, build consensus and
achieve goals.
Continuous
Improvement
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14. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
Respect – Toyota respects others, makes every effort
to understand others, accepts responsibility and does
it’s best to build mutual trust.
Respect for People
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15. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
The five core values
Teamwork – Toyota stimulates personal and
professional growth, shares opportunities for
development and maximises individual and team
performance.
Respect for People
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16. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
TMHE Training
Mandatory for all employees in Toyota Material Handling Europe
E-learning modules in Toyota Industries Business Practices
Formal training in class room sessions
Understand the PDCA cycle
Problem Solving
Drive & Dedication
Complete an A3
Project work & Learning seminars
Hand in an assignment
Follow-up on the job training
KPIs & Reporting
Daily work
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17. THE TOYOTA WAY &
BUSINESS PRACTICES
TIBP
MAIN
TMHE Training
TIBP training in Toyota Material Handling Europe
Focus on problem solving and the PDCA cycle
Language is English in the E-learning modules
Class room training is done in English or in local language*
TIBP training using simple and efficient tools & techniques
1. Small teams
2. Visualization (Mieruka)
3. Specific, Measurable, Attainable, Relevant and Time-Bound (SMART)
*) Depending on the trainer and the nationalities
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18. TIBP
MAIN
THE TOYOTA WAY &
BUSINESS PRACTICES
TMHE Training
The TIBP is a common language for all employees in TMHE
Benefits of implementing TIBP
Clear communication
Effective countermeasures
Quick decision making
Standardized work + Added value (Kaizen)
Hoshin Kanri
Drive & Dedication
Genchi Genbutsu
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19. Agenda
Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
TOYOTA MATERIAL HANDLING EUROPE
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20. TOYOTA MATERIAL
HANDLING EUROPE
IS
MAIN
Information Systems
Business Relationship Management
Operations
Finance Systems
Business Solutions Systems
Service Market Systems
Parts Logistics Systems
Sales Systems
Online Systems
Applications Management
IT Infrastructure Services
Data Center Services
Shared Services
Local IT
Modern IS organization based in Mjölby, Sweden and Prague, Czech Rep.
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21. TOYOTA MATERIAL
HANDLING EUROPE
IS
MAIN
Information Systems
Explanation of how IS organization is working with TIBP
The Toyota Way – the corporate DNA that permeates and structures
the entire Toyota organization. This set of beliefs and core values
influence business practices and employees behavior within the
Toyota family every day
Fundamental processes are built on standard frameworks
COBIT5
COBIT5
ITIL v.3
COBIT5
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22. TOYOTA MATERIAL
HANDLING EUROPE
IS
MAIN
Information Systems
The IS organization is using TIBP for problem solving
Clarify the problem
Break down the problem
Develop countermeasures
See countermeasures through
Evaluate both results and processes
Standardize successful processes
Root cause analysis is a formal problem-solving process
Increase availability & improve service levels
Reduce costs and improve customer convenience
by reducing the number of operational problems
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A
P
C
D
23. Agenda
Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
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24. TOYOTA MATERIAL
HANDLING EUROPE
I_Site
MAIN
Case Study
The challenge for many material handling customers is to optimize their
truck fleets, improve the logistics processes and reduce the overall energy
consumption.
Toyota I_Site collects data from the forklift truck, transmits the data to a
central database using wireless technology and the regular mobile
networks, without a need for installing software or hardware at customer
premises, then allowing this data to be analyzed by the customer over a
web interface.
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25. TOYOTA MATERIAL
HANDLING EUROPE
I_Site
MAIN
Case Study
How it works
3G transmitter
on every truck
TMH servers provide
universal access
User access with high
security data protection
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Ongoing advice
and support
26. TOYOTA MATERIAL
HANDLING EUROPE
I_Site
MAIN
Case Study
Go To Market:
First release
2008
Basic functions
Second release
2010
Customer reports
Third release
2013
Alerts and events
The Toyota Way:
Continuous Improvement
Respect for People
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27. TOYOTA MATERIAL
HANDLING EUROPE
I_Site
MAIN
Case Study
Toyota I_Site is improving safety, reducing cost and increasing productivity
The thinking behind Toyota I_Site is that of continuous improvement or Kaizen
TMHE was awarded the 2013 European User Award in Enterprise Software
TMHE is finalist in the 2013 UK IT Industry Awards for Project Excellence
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28. Agenda
Introduction
Toyota Way & TIBP
Operating Model IS
Toyota I_Site Case Study
In Summary
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29. TOYOTA MATERIAL
HANDLING EUROPE
Summary
TMHE believe that the Toyota Way principles strengthen our work
and our organization
Through a sincere implementation of Lean thinking the Enterprise
can move forward, with Kaizen and Innovation
We will continue to become more competitive as we continue to
improve and optimize everything we do
The Toyota Way provides us with requirements to set standards for
all staff to work towards
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30. Thank you for attending
the presentation.
@HakanBorglund
Håkan Borglund
CIO Toyota Material Handling Europe
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