This issue of Insights Success - The Best of 5 Internet Service Provider Companies, let's delve into the world of internet services providers, which are ushering a new era of dominance and excellence in the internet and communication.

1. VOL- 09
ISSUE 01
2021
Enhancing the Network of Trust
and Reliability in ISP Space
IoT Insights
Dissection of the Internet
of Things (IoT) Industry
Internet
Service Provider
Companies
The Best of
Vikas Sharma
Vice President & CEO
An HCIN NETWORKS PRIVATE LIMITED brand
Net Set Go
How is Internet
Benefitting MSMEs?

4. Editor’s Note
is essential that one always stays connected and
remains aware of all the latest developments
around them. Businesses and institutions are gradually
making their presence felt in the online arena.
Moreover, the deadly global pandemic, coronavirus has
forced companies and other institutions to shift to the
digital world and resume their activities online.
In this perspective, they require efficient internet
service providers, who offer fast, uninterrupted, and
excellent internet connection. This is where, the most
renowned internet service providing companies come
into play. They are the key factors, that ensure a
person residing in one corner of the world can easily
communicate with others staying at another corner
without any problem.
These leaders of the internet service industry ensure
that people do not miss out on important meetings
and video conferences while working from home. They
also provide these users with the ability to browse
through their favourite OTT platforms at any time and
any place without any interruptions.
IN THE SPIRIT
OF GLOBAL
COMMUNICATION

5. They make sure that a person can get a doctor’s
appointment during any emergency, or someone can
book their travel tickets simply with the click of a
button. Thanks to the continuous services of these
internet giants, companies can conduct online video
conferences, even when employees are working from
different locations.
With the assistance of these top players, educational
institutions are able to conduct interactive online
classes and examinations. They also help these
institutions to provide swift results of various projects
and tests. Owing to their dedicated endeavours, the
world has become a small place. A person staying at
Switzerland can video call their friends and family
residing in India in just a matter of seconds.
Thanks to these top internet service providers, major
companies can finalize important business deals over
video conferences and chats. The world as we know
has been completely transformed by these renowned
companies. These companies have positively
impacted each and every industry and have provided a
massive support to the digital age.
With an objective of transforming the way we
communicate with each other or the way we conduct
our business, these internet services providers are
bringing their ‘A’ game. They are here to stay and to
deliver excellent and immersive audience experiences.
Hence, without further ado, through this issue of
Insights Success, lets delve into the world of internet
services providers, which are ushering a new era of
dominance and excellence in internet and
communication. Have a great read!
Ananda Kamal Das
ananda@insightssuccess.com

6. Enhancing the Network of
Trust and Reliability in ISP Space
An HCIN NETWORKS PRIVATE LIMITED brand
08
C O V E R S T O R Y

7. A Trendsetter in
Connecting the World
GTPL Fibre Broadband
Facilitating Diverse IT Solutions
under One Umbrella
SpiderLink IT Solutions
18
26
A R T I C L E S
How is Internet
Benefitting MSMEs?
Net Set Go
Dissection of the Internet
of Things (IoT) Industry
IoT Insights
14 22

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SEPTEMBER, 2021
We are also available on

9. Management Brief
Company Name
Yatin Gupta
Senior Vice President
HCIN Networks
Private Limited
Gopal Agrawal
AGM
NETSTRA
COMMUNICATIONS
(P) LTD
Hathway
Vikas Sharma
Vice President
GTPL Hathway Limited is the second largest multi-service
operator (MSO) in India engaged in cable TV distribution and
high-speed broadband service distribution
Hathway is one of the India’s leading cable broadband service
providers
HCIN designs, deploys, and supports unique software
solutions, helping clients take their businesses forward
Netstra is a company providing telecommunication services to
a wide network of clients
GTPL
Debdeep Bhaumik
Director
SpiderLink Networks
SpiderLink Networks mainly focuses on providing internet
connectivity and developing customized internet solutions
Sachin Khandelwal
CEO & Founder
Service Provider
The Best of

10. Vikas Sharma
Vice President & CEO
COVER
STORY

11. The Best of 5 Internet Service Provider Companies
Enhancing the Network of Trust and Reliability in ISP Space
Through our SD-WAN
solutions the companies
can define internet
service as
protocols
well as control
and all the
manage
company locations
across the globe
“
“
“
“
An HCIN NETWORKS PRIVATE LIMITED brand

12. Today’s thinkers have the ability
to change the world. Their
thoughtful actions, ability to
notice a problem and understand pain,
and passion to find enhanced solutions
have always impacted businesses and
thousands of lives in turn.
Vikas Sharma, Vice President &
CEO of HCIN Networks is a
thoughtful leader of today, who during
his 16 years of career span in the IT
and Telecom industry noticed the lack
of quality network services.
Employees, as well as companies,
faced that, and it became the hurdles in
employee productivity and in business
growth. After understanding the
problem Vikas, with his rich
experience in the IT industry and zest
to provide robust solutions, entered the
network service providers’ sector.
You should have
required
self-confidence
to take any kind of risk.
trust
If you don’t
yourself no one will
“
“
“
“

13. Establishing HCIN Networks
HCIN Networks was incepted on the
grounds of providing robust internet
services to the corporate sector that
lacked reliable services. “In last 3-4
years of my career in Telecom field, I
noticed, there is huge demand for
reliable and stable managed internet
leased line services. The demand and
supply gap seemed to grow further
with only a few telecom giants
providing reliable, stable and on time
Enterprise bases Managed internet
services,” Vikas explained.
Although the demand was huge,
company faced several challenges to
place a strong foot in the market in its
early days. One of the biggest
challenges Vikas recalled was getting
the license to start providing internet
services to the corporate sector.
The second challenge Vikas explained
was the global pandemic that has
impacted the global economy since its
announcement by WHO in March
2020. When HCIN Networks started its
operations in August 2019, just after
six months the company had to pass
the hurdles of series of lockdowns due
to the COVID-19 pandemic.
“Due to COVID-19 many businesses
and establishments had to shut down
while others had to opt for remote
working to ensure social distancing
initially due to which the company lost
30-40% of its customers. This was a
huge setback for the company at the
start,” Vikas shared.
However, his ambition to pass these
hurdles and strongly establishes the
company’s roots in the market helped
Vikas find a solution to move forward.
Shortly after the lockdown was
imposed in India in March 2020, the
company acquired La Pointe Telecom
Solutions and continued its operations
under HCIN Networks.
Overcoming the pandemic of
challenges
Acquiring the company and finally
establishing HCIN Networks was only
the first hurdle that the team overcame
together. What came next was the
biggest challenge any business faces at
the start – to acquire customers’ trust.
“We were new in the market and we
started providing internet services to
businesses and enterprises.
Establishing a brand by gaining trust
in this sector was a huge challenge for
us,” Vikas said.
However, HCIN Networks and its team
passed the next hurdle with reliable
and affordable managed internet leased
line connections as well as cordial
customer services to its enterprise
customers. This helped the company
gain its first few clients further
expanding its strong roots to other
sectors including IT, education, and
manufacturing, and E-commerce.
“
“
“
“
Don’t just aim
service
to be a
provider, aim to
become a preferred
to your
partner
customer.
Ambitious and visionary Leader
“In the last 3-4 years of career in
Telecom when I was a Vice President of
an ISP, I noticed multiple companies’
struggle to find reliable and stable
internet leased line services,” Vikas
said, “This mostly happened due to
lack of niche experience and lack of
smooth processes as well as delayed
installation and implementation of
services.”
Vikas observed the pain points and
gained the necessary knowledge
which, later helped him in establishing
HCIN Networks. Being the visionary
leader, Vikas further led his team to
expand the business by providing IT
services along with enterprise internet
connections. The company became the
channel partner to various IT giants
such as NTT Data to provide data
centre solutions and VMWare to
provide virtual solutions. The company
has also been providing other IT
system integration solutions to its
customers.
This intelligent move of the CEO
helped establish the company as a
preferred IT partner to various
enterprises that further helped
accelerate the company’s growth
within a short time since its inception.
Making a mark in the market
HCIN Networks has expanded its
range to provide comprehensive
services to its customers. The company
provides licensed services as an
internet service provider in PAN India
as well as an infrastructure provider to
other telecom and internet giants such
as Airtel and TATA.
The company also provides
comprehensive IT support and system
integration solutions and SD-WAN
(software-defined Wide Area Network)
solutions as a value addition to the
company’s licensed solutions.

14. An entrepreneurial advice
“During my time in the business field
as senior management personnel, what
I have observed is that you should have
self-confidence and belief required to
take any kind of risk. If you don’t trust
yourself no one will,” advises Vikas to
the budding entrepreneurs. His advice
comes from his decade of experience
in the business world.
He further says, “You should also
understand your weaknesses while
keeping in mind your strengths.
Observe the opportunities available
and gather knowledge and expertise
required to mitigate the threats and
walk the path towards your goals.”
Vikas also shares his views on building
the team and getting the final steps,
right before you start something of
your own. “Complete the SWOT
analysis of what you want to achieve,
what you already have, and what kind
of team you want to build and
customers you want to serve,” says
Vikas, “Don’t just aim to be a service
provider, aim to become a preferred
partner to your customer.”
“
“
“
“
You should also
your
understand
while
weaknesses
keeping in mind
your strengths.
Observe the
opportunities
available and gather
knowledge
and expertise
required to mitigate
the threats
and walk the path
towards your .
goals
“Through our SD-WAN solutions the
companies can define internet service
protocols as well as control and
manage all the company locations
across the globe,” explains Vikas.
The company with its SD-WAN
solutions has connected 150+ locations
for some of its key customers, which
are among the pristine projects that
have helped HCIN Networks make its
mark in the industry.
Now after setting a strong foot in the
enterprise space, the company aims to
stabilise its position for next 2-3 years
so that Hicom should become synonym
to reliability and quality for any
company seeking IT infrastructure or
managed leased line services. The
company aims to venture into the retail
sector during its second phase of
operations, which will start in October
2025. By early 2025 the company is
planning to set up infrastructure to
provide internet broadband services to
households.

16. IoT Insights
SEPTEMBER 2021 | 14 | www.insightssuccess.in

17. In the past few years, IoT has become one of the most
st
disruptive technologies of the 21 century. None of us
ever thought that the application area of IoT can be so
huge. The technology can connect numerous objects
including cars, kitchen appliances, baby motoring, and the
list endlessly goes on. These objects can be connected by
embedding sensors in the devices.
The sensors communicate with the connected devices
through the internet to monitor or exchange information. It
creates a harmonious communication between people and
things.
With the help of IoT technology, the physical things can
share or collect information by cloud, low-cost computing,
mobile technologies, analytics, or big data with the
minimum involvement of humans.
SEPTEMBER 2021 | 15 | www.insightssuccess.in

18. All the objects, which are connected to internet for
transmitting the data from the physical world to the digital
world are considered as ‘smart objects’.
The main purpose of IoT is to use smart objects to enhance
the lives of people and digitalise the world. In IoT
technology, the physical world and the digital world meet to
collaborate and build a better future ahead.
Evolution of IoT
Technically, IoT technology was launched in the year 1999
but it was not used widely in that period. The practitioners
and researchers from academia and industry were brought
together in March 2008 in the first IoT conference for
sharing the knowledge. In that year, IoT was considered as
one of the six disruptive civil technologies by the US
National Intelligence Council.
The Cisco Business Solutions Group (CIBSG) stated in its
white paper in 2011 that it can be said that IoT was truly
born between 2008 and 2009 as in this period, the number
of people using the internet were less than the number of
things connected with it. The ratio of things to people
calculated by CIBSG increased from approximately 0.8 in
2003 to 1.84 in 2010.
Thereafter, Cisco released a number of educational
materials on IoT. It also started taking initiatives for
marketing and attracting clients to adopt the technology.
Later on, Ericsson and IBM joined this race with Cisco.
Gartner included IoT in the Hype cycle for emerging
technologies, which were on the rise in 2011. A report
released by IDC in 2013 forecasted the IoT market to grow
at a CAGR of 7.9% and reach $ 8.9 trillion by 2020.
Infrastructure Required for IoT
Hardware: The hardware requirement consists of
controllers or sensors to collect data from the devices.
These sensors are embedded in the objects to perform the
required task.
Entire IoT system needs Software: The software required
in the technology are hosted on the cloud. This software is
responsible for collecting the data from the sensors and
controllers. It also makes a decision based on the data
collected by sensors.
Complete IoT system needs Connectivity: In IoT, the
connection can be built between hardware and the cloud
through routers or gateways. This step can be an
intermediate step after connecting hardware in some
systems. It creates a way to transfer the data to the cloud or
to receive instructions from the cloud.
Communication Network: A communication network
develops a user interface. This is required by the user to
work with the system. A real-time monitoring web-based
app should be created with a dashboard to enable the user to
take actions. These actions should be taken according to the
data analysed by the IoT system.
Technologies Supporting IoT
The rapid development of the IoT industry was possible
because of the progress in Artificial Intelligence, Big Data,
and Cloud Computing.
AI is accumulating the bulk of data processed by the smart
objects. It evaluates the data and makes it usable.
Previously, the organisations were unaware about saving
and processing this data. This is the reason that AI is
predicted to be the leading factor to set up the growth of
IoT technology.
The bulk of data can be stored economically on cloud.
Cloud computing is managing the flow of this data by
implementing its various models and platforms. It is
enhancing the efficiency of data by analysing it accurately.
As the IoT devices are increasing every day, it is making
the AI models complicated and heavier with a large volume
of data. Big Data technology make these models easier to
be managed and makes sense of the data generated in the
system.
Future of IoT
Statista predicted that by 2025, the number of installed
connected devices globally would be 75.4 billion.
The figure shows that the IoT technology is still expected to
reach its highest potential. It is expected to be more
innovative in various domains. The trends, which can
change the IoT industry drastically are 5G integration,
multi-level privacy and security, single interface, and shift
from products to services ecosystem.
The potential of IoT is to leverage a bulk of actionable data
that would automate diverse processes in all the industries.
- Devyani Sharma
SEPTEMBER 2021 | 16 | www.insightssuccess.in

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20. A Trendsetter in Connecting the World
Internet is rapidly converting from
being a source of luxury to a
means of necessity. Increasing
need and availability for mobile
applications, OTT, and gaming
applications has already triggered
demand for high-speed wireline
broadband internet. The pandemic has
brought in the cultural shift and led to a
steep increase in demand of internet
usage for purpose of work from home,
and school from home, etc.
This huge scope and unpenetrated
broadband market and the experience
of working in mass-market with cable
TV and available infrastructure paved
the way for GTPL Broadband Pvt.
Ltd., to enter the internet service
space. The company provides high-
speed broadband internet through a
fibre optic network. GTPL was
incorporated in 2007. It is the 6th
largest private wireline fibre broadband
internet service provider in India, with
a vision to provide high-speed
broadband internet at affordable prices.
In this exclusive interview with GTPL,
Mr. Aniruddhsinhji Jadeja,
Managing Director of the company
shares with us insights on the internet
service space. Below are the highlights
of the interview.
Please tell us about your company,
its inception, its vision/ mission, and
its overall journey in the arena of
internet services.
In August 2006, we consolidated the
cable services business in Ahmedabad
and Vadodara and formed GTPL.
Hathway acquired a 50% share in
October 2007. GTPL has grown
consistently and is the second-largest
multi-service operator (MSO) in India
today, serving an estimated 10.8+
million households in 1000+ towns
across 15 states in India with a
presence in Gujarat, West Bengal,
Maharashtra, Goa, Rajasthan, Assam,
Jharkhand, Bihar, Andhra Pradesh,
Tamil Nadu, Tripura, Odisha, and
Telangana.
Currently, more than seven lac active
customers across different states of
India enjoy high-speed broadband
internet services of GTPL Broadband.
What kind of offerings do you
provide to your clients? What makes
your company a preferred choice
SEPTEMBER 2021 | 18 | www.insightssuccess.in
The Best of 5 Internet Service Provider Companies

21. over your competitors?
To cater to various requirements of the
users, we offer broadband internet with
different speeds starting from 40 Mbps
to 1Gbps. We offer broadband internet
services on a prepaid platform. The
customers have the option to choose
plan validity ranging from 6 months to
24 months, depending upon their
requirements.
Moreover, as a promotional offer, we
provide ‘free to use router/ONT, free
installation and no security deposit’
with a new broadband connection.
Our wide coverage and offering of
high-speed internet, as well as digital
cable-TV services, makes us a
preferred choice for many customers.
What kind of challenges have you
faced while entering the internet
services space?
During the initial period of operations,
offtake of broadband services was
limited to selected cities and premium
customers due to the limitations of
availability and acceptance. Customers
were just getting used to using
narrowband data through mobile
phones as well as state-owned service
providers.
Fast changing technology, high
infrastructure cost, and physical
connectivity posed major challenges
for us while making an entry into the
broadband market space. The adoption
of GPON technology has helped us
overcome the challenge of providing
high-speed unlimited internet services
to our subscribers.
How much was your
company/business affected by the
challenges imposed by the pandemic
and what were the steps taken by
you to curb the damages all the
while helping your clients and
maintaining the safety of your
employees?
The year 2020-21 will forever be
remembered as a period of challenges
and uncertainties caused by the
pandemic, which threatened mankind
with a once-in-a-lifetime predicament.
People were forced into isolation as
quarantine was imposed on multiple
occasions. They learnt to take
advantage of connectivity tools that
enabled them to study and work from
home, access entertainment, shop for
essentials, utilise telehealth, and
connect virtually with others. At GTPL
Hathway, we remained committed to
serving our customers by providing
them entertainment and information
Mr. Aniruddhsinhji Jadeja
Managing Director
SEPTEMBER 2021 | 19 | www.insightssuccess.in

22. “
“
through our cable TV services with
unlimited and uninterrupted internet
connectivity through our broadband
services.
Since broadband service providers
were categorized as ‘essential service’
providers, we worked hard to fulfill the
exponential increase in demand for
new subscriptions as well as to serve
existing customers. We followed all
Covid-19 guidelines issued by the
relevant authorities and took all
precautions to protect our employees
during the pandemic. We encourage all
our employees to get vaccinated and to
continue following protocols.
What would you like to advice the
emerging generation of young
entrepreneurs?
Connectivity is a weapon to win the
‘business game’ in future. Thus, to be
connected to the world, internet would
be essential. We encourage young
entrepreneurs to widen their horizons
and grow their businesses worldwide
by taking full advantage of the benefits
of internet connectivity.
Where do you envision your
company/business to be in the long
run and what are your future goals?
How do you plan to embrace the
changes happening in your industry?
We envisage GTPL to emerge as one of
the leading broadband service
providers in India over the next few
quarters considering the aggressive
growth plans of PAN India. Our
endeavor is to provide the latest and
high-quality video products and data
services to our consumers. Our
technologically advanced fibre optic
network, strong trade partnerships, and
empathetic customer service will help
us in our growth.
Data usage and penetration of wired
broadband in India is at a mere 6%
currently. Considering that there is a
huge latent opportunity for internet
services, GTPL Broadband is poised to
expand aggressively and aims to be
one of the leading broadband service
providers across India.
What is the current industrial
scenario of the internet services
space?
The wired broadband penetration has
seen steep growth owing to the
pandemic related restrictions. As per
TRAI performance indicators report
released for Janury-March-2021, wired
broadband has grown by 16% in the
last four quarters to touch a subscriber
base of 26 Mn. As compared to the
total households in India, wired
broadband penetration is still at a
Internet connectivity
breaks geographical boundaries
and thereby one can have
a virtual presence worldwide
meagre 8% presenting a huge
opportunity for growth. As per the
same report, the wired broadband
subscriber base is at a mere 3% of the
total of 825 million internet subscribers
in India.
While 5G for wireless mobile internet
is knocking on the door, competition in
wireline fibre broadband internet space
is also increasing. Although,
penetration of fibre broadband internet
is low and an increase in competition is
going to expand the overall market
size.
Pandemic has brought in a major shift
in social and work culture and a new
trend of maintaining social and
physical distance is getting established,
also on one end usage of high-speed
broadband is continuously increasing
due to OTT, e-commerce, banking,
gaming, and everything from home.
On the other end, new-age technology
like the internet of things (IoT), smart
homes, 3D plotting, or real-time
streaming is gaining pace, which is
good enough to prepone the demand
for high-speed broadband internet.
About the Leader
Mr. Aniruddhsinhji Jadeja is the
Managing Director of GTPL Hathway
Limited with more than 25 years of
hands-on experience in the cable TV
and broadband internet businesses. He
started his career with Maninagar
Network Private Limited and founded
GTPL in 2006. He has been actively
driving the expansion of GTPL’s
business to a Pan-India scale.
He has been awarded best industrialist
of Gujarat by Chief Minister of
Gujarat, Mr. Vijay Rupani. He has also
been recognized as business leader of
the year at the world leadership
congress awards organized by CMO
Asia.
SEPTEMBER 2021 | 20 | www.insightssuccess.in

24. How is
BENEFITTING
MSMEs?
Internet is so in trend in today’s world. It has become a
basic need for people all around the world. The
technology is changing every day. There is almost
nothing that internet cannot do. Books are replaced by
screens, socializing is done online, daily commodities are
ordered online, etc. Internet is taking over the world with its
benefits that suits humans. From hospitals to grocery shops,
every technology works just because of the internet.
As noticed, emergence in the technology led many
businesses to include concepts like AI and Big data to their
work cultures. It indeed proved to be a boom to the business
industry. Manual work became easier, and things got
convenient. One of the biggest benefits of internet is
accessibility to market and bigger approach towards people.
It has opened the door towards excellent innovations and
concepts. The internet is a positive tool that is making
businesses of all sizes stronger with every passing day. Two
main parts of any business, ‘selling and marketing’ are now
easier because of the involvement of internet in day-to-day
life.
SEPTEMBER 2021 | 22 | www.insightssuccess.in

25. Net Set Go
SEPTEMBER 2021 | 23 | www.insightssuccess.in

26. In this article, let us look at some of the major benefiting
factors for MSMEs that flourish the businesses and help
them grow.
Crispier Communication
The internet is necessary for making business
communication simpler and shorter. The internet offers
solutions to boost your daily workflow and
communications. Even if it is interacting with colleagues or
solving client queries, internet proves to be a helping hand
in enhancing the communication.
Chat services, cloud phone systems, connected calendar
details with work status, and E-mails are some of the tools
designed to develop business communication within and
outside the company. Thanks to the high-speed Internet
connection:
• The in-office employees and remote teams connect
seamlessly.
• Daily optimization of work can be done easily.
• Virtual connection made meetings crispier.
• Effectiveness of messages has gotten stronger.
Some of the solutions that emerged because of Internet
technology are VoIP phone systems, social media platforms,
teamwork hubs, or chatbots. These solutions help
companies communicate and collaborate effectively, which
drives businesses forward.
Speedy Revolution
For businesses, high-speed internet provided various
benefits. The capability to upload and play music, as well as
video, created a new dimension to online marketing. A
company's website's capabilities were also enhanced as a
result of this. A real estate agent could now load and give
virtual tours; an artist could now load large graphic files;
and larger media files could now be transmitted between
users.
Anyone could acquire a YouTube following, while a land
surveyor could print detailed satellite imagery from Google
Earth to make his job easier. This began with DSL, which
were digital subscriber lines for high-speed access over a
phone line, allowing speeds to increase, and then with fiber-
optic cable connections, allowing speeds to climb again.
Unlimited Information
The power to access information quickly and easily is a
huge benefit of internet. The internet has every and exact
information that a business could need. By doing a general
search you will find a general information, paperwork, and
anything you need. In matter of mere seconds, you can find
your competitors, locate the potential clients for the
business, and even get important data necessary for the
business.
Although, there are credible and non-credible sites available
on internet but, a tech-savvy entrepreneur will always find a
difference between these two sources.
Mobile Internet Access
Mobile internet added yet another internet component and
business benefit. Business users can retrieve potential
clients from the mobile gadgets 24/7. Mobile incorporation
with local business records and map services enables
location-based business models.
These features can be used by the company to attract clients
to the owner's doorstep. This is especially useful when a
business does not have a location on a major intersection.
They can still reach out to the audience, make their location
easy to find, and gain favourable feedback by putting on a
good show.
Advantages of Social Media
For businesses, the advantages of social media are
numerous. Some businesses rely entirely on social media to
expand their customer base. Followers are frequently the
focus of social media networks. Once you have built up a
loyal following, your company can focus on keeping them
engaged while providing new products and services.
Having a quick access to the audience directly is a huge
success.
Social media building does not need much capital. Putting
in an honest effort and giving exact content related to your
business is exceptionally helpful to get more customers.
The mindboggling algorithms of internet do help businesses
attract customer to their social media platforms.
Platforms like Facebook, Instagram, WhatsApp, LinkedIn,
and YouTube are some of the major game changing factors
when it comes to business. Minor, small, and big, every
business is a success with internet on its side.
- Sayali Sangewar
SEPTEMBER 2021 | 24 | www.insightssuccess.in

28. Facilitating Diverse IT Solutions under One Umbrella
The COVID-19 pandemic brought all the sectors in
the world to their knees. But telecom industry was
the one that saw a rapid growth during the
pandemic. People started using internet to a great extent
from home for work, entertainment, education, and other
activities.
According to Mint, in India, there was a rise of 25-30% in
data consumptionin 2020. The new record in data
consumption was set that surged to 11 GB per user per
month.
This rise in data consumption demanded the telecom
industry to work faster and efficiently to meet the needs of
customer. Handling this vast usage of data became a
challenge for the telecom sector. Many internet service
providers worked harder and accepted the challenge for a
better tomorrow and provided best solutions.
SpiderLink Networks is one such leading internet service
provider, which ensured that the company provided best
services to its clients, keeping the client’s and its
employees’ safety at priority.The company provides
customized software solutions to its clients. The solutions
provided are best in quality, functionality, and are
affordable.It delivers all the hardware and software
solutions at one-place.
‘The Best Things in Life Aren’t Planned, They Simply
Just...Happen’
“The above line is true for SpiderLink,” says Sachin
Khandelwal, the Founder and CEO of SpiderLink
Networks.
The Creative Mind
Mr. Sachin Khandelwal completed his post graduation in
SpiderLink
Networks
management (MBA) in the year 2001 and done specialization
inIPR andDigitalMarketing.
He has worked with multinational and Indian Organizations
SBU like Pfizer, Johnson & Johnson, Reliance, and Zylog
as Profit Center Head/ Functional Head with overall
management and accountability of SBU’s.
Sachin has more than 22 years of experience in areas of
strategy consulting, cross border collaborations, and general
Struggle of the Leader
When I was working as Business Head with Big ISP in
Rajasthan and one fine day, the company decided to close
its business due to finance crunch in other group company.
The employees, who were not paid for several months,
ended up with all savings. But they still took a courage to
serve the existing customers by any means. Since the
motive was good, God also helped us to serve those
customers from pure wireless to complete FTTH model on
time.
SpiderLink’s Philosophy
The core working of the company revolves around 4As,
which are as follows:
Availability of the Networks
Adaptability to match customer expectation with required
change in conditions
Acceptability to match client’s service uptime expectation
Affordability for their customers, so it should fit their
budget.
SEPTEMBER 2021 | 26 | www.insightssuccess.in
The Best of 5 Internet Service Provider Companies

29. Sachin Khandelwal
Founder and CEO
We look forward to be in
top 3 Internet Service providers
by offering world class FTTH services
in Tier 2 and 3 towns,
where people suffered most for speed
“
“
SEPTEMBER 2021 | 27 | www.insightssuccess.in

30. management in various industries, which include life
sciences, IT, ITeS, telecom, industrial, paper and packaging,
and consumer goods.
He became the first-generation entrepreneur in 2013 and
incorporated his own company by the name of SpiderLink
Networks.
The key skill set Sachin holds include a combination of
business advisory, strategy consulting, implementation, and
transaction processes to ensure successful startup operations
in India. Channel sales, key account management, direct
team management, budgeting and planning, strong analytic
and leadership are his foremost skills.
An Idealistic Approach
Working with telecom in mobility, the team of SpiderLink
Networks realized that a shift is happening from voice to
data in 2011 and being visionary, they could imagine the
market potential vs offerings available. Since the
availability of broadband was primarily with 1-2 operators
only, which was on copper wire. So, scope was infinite
looking at the fixed broadband penetration, which is even
7.5% as on date.
The team’s previous experience of working in great
companies has taught them so much that they could make
the offerings differently in the market and make SpiderLink
stand out as a different player.
Major market of SME is not solution driven rather
depending on various vendors for e.g.,they have different
vendor for PBX, CCTV, networking, and cloud etc. Under
the banner of SpiderLink, all the offerings are clubbed
under one roof and one-stop solutions are given for all IT
and allied services. The clients of SpiderLink Networks
have appreciated the same as now they just have to connect
to one company and all things are simplified. It has helped
the company to secure different positioning and standout
from the competition.
It was understood earlier that offering Telco services is very
high capital-intensive industry but with customized and
inhouse research solutions,the company could start and take
off its business with very low-cost model in both, CAPEX
as well in OPEX.
The presence of SpiderLink in the town, where 4G still
needs to be scaled, makes them a preferred choice among
their customers.
A Battle with COVID-19 Pandemic
Since the pandemic has made a complete shift from work
from office to work from home, people who used to
consume some 100 GB data per month started consuming
5-10 times of it. SpiderLink’s servers and networks were
over utilized like other Telecom companies and upgrade
was a big challenge as they had limited availability of
equipment.
Once operations started in phased manner after first lock
down, the company completely focused on increasing the
capacity of network by 50 times to offer QoS to its
customers.
Safety was a major concern for SpiderLink Networks’ team
as well for customers as many of its team members were
going for installation and maintenance. So, the company
started COVID-19 Support Line for its team members,
where HR used to take daily health record of team
members, share COVID-19 safety guidelines in regional
language, ensuring every tech person having sanitizer,
mask, and PPE kits.
The company appointed a doctor for checking the first level
of symptoms. Medical leaves were granted, advanced
payments were made, and complete health management
was done for the employees.
SpiderLink Networks ensured that 100% of its team was
covered in either medical insurance or ESI,whichever was
applicable.
The Cultivated Visionary
SpiderLink envisions to work around 4 As mentioned to
provide unmatched experienced to its users and meet the
company’s objectives. At the same time, offering one-point
services to its Enterprise clients. The company is looking
for expansion in Uttar Pradesh, Madhya Pradesh,and
Chhattisgarh, very soon.
Its primary investment in fiber and allied products is to
ensure that it delivers super-fast speed to retail consumers.
SpiderLink Broadband shall be in top three choice basket,
whenever any customer wants to make his wish list for a
broadband operator.
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