The document discusses Grameenphone's MyGP mobile app project. The app will allow customers to interact with Grameenphone through a personalized digital interface for self-service. Key features will include checking balance and usage, purchasing data packs, managing services, and recharging accounts. The vendor Portonics was selected to develop the app and provide payment gateway services. They delivered a beta version in Q3 2016 for user acceptance testing of activation and modification services before full launch.

1. App based small screen self service platform development
By
MD. Insanul Haque Siddique
Trainee,
Digital Channels, Commercial
ID#38085
ID#113014033
Dept. of CSE
ULAB

2. Company Overview
• Grameenphone Ltd. is the largest mobile telecommunications operator in Bangladesh in terms
of revenue, coverage and subscriber base. The company was incorporated on 10 October 1996
as a private limited company. The company envisions to provide the power of digital
communication, enabling everyone to improve their lives, build societies and secure a better
future for all.
• Grameenphone Ltd. is a leading provider of telecommunications services of Bangladesh. The
company operates a digital mobile telecommunications network based on the GSM standard in
the 900 MHz, 1800 MHz and 2100 Mhz frequency bands, under license granted by the
Bangladesh Telecommunication Regulatory Commission (BTRC). The table below gives an
overview of the mobile spectrum licenses held by Grameenphone:

3. MyGP project
• Agenda: MyGP App will be the single digital channel which lets customers(of GP) interact with GP
through its rich and personalized UI for digital app based self service.
• Platform: Android{API 16(Version 4.1) and above} , iOS(8.0 and above)
• Features: A user’s current bill, usage, remaining data, call rates, STAR status & offers will be shown
in the top of the dashboard.
• User Login: When using GP internet, users will be automatically logged in by their respective
MSISDN, but if they are on Wi-Fi, they need to log in using a Connect ID, which is the login solution
of Telenor.

4. • Top notch UX
• Friendly and minimal UI
• Checking balance and usage at a single click
• Purchase internet packs easily
• Manage FnF and other VAS
• Know STAR status and redeem campaigns
• Recharge any number
• Personalize user profile
• Secure payment gateway for transactions
Key SRS for the vendor:

5. Project Development
• Vendor: Portonics, Portonics also provides the Payment Gateway
Services(PortWallet) for GP securing eTransactions made by subscribers.
• MyGP team was created by the mid of Q2,2016 and project was handed
over to the vendor by the end of Q2,2016.
• Vendor handed over the beta for GP end validation(UAT) of
activation/modification SRs created by users to GP by the start of
Q3,2016

6. App UI
DashBoard PostPaid DashBoard PrePaid
VAS
management
Bundle
Purchase
Payment
GateWay

7. Responsibilities
• Validation(Phrased as UAT at GP end)
• Report(to MT of GP end)
• FAQ(click based)
• Feedback(for MT end and vendor end)
• Int. Communication(among stakes, MTs,
Digital Channels and CS)
• Analytics(User statistics)

8. SR(activation) process diagram

9. SR(modification) process diagram

10. Thank you!