Supporting patients with long-term conditions presentation from #EngageWell: Patient and public engagement on social media

1. Supporting patients with long term conditions
through closed Facebook groups
Patient and clinician stories
@redmoorhealth
www.redmoorhealth.co.uk
By Marc Schmid

2. @redmoorhealth
www.redmoorhealth.co.uk
• North Staffs – 60 out of 83 practices using Facebook – excellent reach
• Closed group options – PPGs, long term condition support, service reviews
• Three long term conditions – AF/Stroke, Cardiac Rehab, MS
• Deals with risks associated with poorly moderated organic groups

3. @redmoorhealth
www.redmoorhealth.co.uk
Using Facebook to support AF and stroke patients

4. @redmoorhealth
www.redmoorhealth.co.uk
• Managed across two nursing teams
• 5 nurses plus 1 consultant support
• Promoted via a public page and regular self care/educational videos

5. @redmoorhealth
www.redmoorhealth.co.uk
Using Facebook to support Cardiac Rehabilitation

6. @redmoorhealth
www.redmoorhealth.co.uk
• Full team support
• Compliments an active public
Facebook page
• Promote the page through
regular use of videos
including exercise videos

7. @redmoorhealth
www.redmoorhealth.co.uk
Using Facebook to support Multiple Sclerosis

8. @redmoorhealth
www.redmoorhealth.co.uk
Key considerations
• Governance, equipment and consent –
managed by clinical teams and led by
clinicians
• Clear boundaries – no specific online
consultations – refer to phone/email etc
• Training and toolkits provided to staff

9. @redmoorhealth
www.redmoorhealth.co.uk
Next steps….
• Respiratory clinic
• Parkinsons Disease and Dementia support
• Epilepsy support

10. Thank you
T: 0161 667 1425
M: 07736 008 380
hello@redmoorhealth.co.uk
@redmoorhealth
www.redmoorhealth.co.uk