Infosys commissioned a study to develop a research methodology and get insights into the current nature of digital transformation enterprises undergo, across industry verticals. This deck provides industry specific insights from Manufacturing and High-tech. The study sought to understand a) the specific drivers of digital transformation for enterprises, b) the various facets of this transformation, c) expected and ensuing outcomes, and d) the role of Artificial Intelligence (AI).

1. www.infosys.com/human-amplification

2. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
THE RESEARCH
THE STUDY REVEALS
• Specific drivers of digital transformation for enterprises
• The facets of this transformation
• Expected and ensuing outcomes
• Role of Artificial Intelligence (AI)- supported activities
through the digital transformation journey
The study outlines how an enterprise’s digital
transformation can become more than an
accelerator of business, an amplifier of its people.
2
IT and business decision makers
were interviewed from industry
verticals across the U.S., from a
range of organizations, with more
than
1,070
employees and
1,000
or more annual revenue
$500M

3. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
CURRENT STATE OF DIGITAL TRANSFORMATION
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80%
enterprises in the Manufacturing and High
Tech sector are undergoing full-cycle
digital transformation
15% are transforming partially or in pockets
5% are not currently transforming but will
do so in the near future

4. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
KEY GOALS TO ACHIEVE WITH DIGITAL TRANSFORMATION
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This research also took a look into what enterprises mandate for their senior leadership to achieve to be able to meet
their organizations’ 12-month growth plans.
REASONS THAT MAKE IT DIFFICULT TO
ACHIEVE THE MANDATED GOALS
say it is lack of data-led insights
on demand67%
feel it is lack of collaboration
among teams51%
say it is lack of time
40%
But only a few enterprises have fully accomplished their stated goals
to become more agile
and customer-centric52% to build a mobile
enterprise51% to deliver great
employee experiences42%
Progress toward digital transformation goals
Limited progress (1-25%)
Some progress (25-50%)
Significant progress (50-
75%)
Near complete (100%)
9%
21%
54%
16%

5. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
ROLE OF AI
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The respondents who say their organizations are transforming indicate that the following AI-supported
activities play a significant role in their digital transformation:
79% Machine learning
66% Institutionalization of enterprise
knowledge using AI
60% Cognitive AI-led processes or
tasks
54% Automation of decision making
53% Building AI-based applications to amplify
and improve products and services
46% Robotic automation

6. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 1 – AUTOMATION
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Over one in three respondents indicate that their
organizations’ first priority for automation is to
automate processes, followed closely by data (30%)
PRIMARY REASONS FOR AUTOMATION
to increase productivity
66%
to minimize manual errors
61%
to reduce costs
59%
to refocus people’s efforts on non-
repetitive tasks that benefit from
human intervention
50%
WHAT ENTERPRISES WANT TO
ACHIEVE WITH AI APPLICATIONS
want AI to provide human-like recommendations
for automated customer support/advice60%
want AI to process complex structured
and unstructured data and to automate
insights-led decisions
58%
want to use AI to create a simulated experience
that is essential to a decision making process48%
want to use AI to create a decision-making
system in which machine learning allows the
system to learn from humans and improve itself
38%
want to use AI to institutionalize enterprise
knowledge20%

7. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 2 – INNOVATION
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Organizations that automate and reinvest their people productivity gains into innovation efforts tend to be
more successful
WHAT PEOPLE NEED TO BE MORE INNOVATIVE
need freedom from having
to execute mundane tasks71%
want more avenues for
experimentation61%
need exposure to new,
breakthrough technologies49%
need more collaboration with
other people42%
need opportunities to learn
new skills58%

8. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION PRIORITY 3 – LEARNING
8
Transformation is most fruitful when based in a culture of lifelong learning that ensures people remain relevant
even in a vastly changed, increasingly digital landscape
LIFELONG LEARNING IS THE
FUTURE
Two-third of the
respondents from the
Manufacturing and High
Tech sector say employee
lifelong learning is
extremely important to
their organizations
2/3
LIFELONG LEARNING IS IMPORTANT BECAUSE
say it improves their ability to fit into new
roles and jobs61%
say it improves their productivity
25%
say it prevents skills loss when
employees with highly specialized skills
retire or switch jobs
10%

9. MANUFACTURING AND HIGH TECH
HUMAN AMPLIFICATION IN THE ENTERPRISE
TRANSFORMATION CHALLENGES
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We specifically asked IT professionals about the difficulties in achieving their enterprises’ full-cycle digital
transformation
DIFFICULTIES IN ACHIEVING FULL-
CYCLE DIGITAL TRANSFORMATION
highlight IT misalignment
68%
cite entrenched resistance to
change within the organization59%
say it is time constraints
51%
CHALLENGES IN ADOPTING MORE
AI-SUPPORTED ACTIVITIES IN ENTERPRISES
state lack of in-house knowledge and
skills around the technology58%
say there’s lack of clarity regarding the
value proposition of AI57%
indicate lack of financial resources
54%

10. Copyright © 2017 Infosys Limited
Infosys.com/human-amplification
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