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Digital Outlook: Utilities Industry

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Infosys commissioned an independent market research company, Vanson Bourne, to investigate the use of digital technologies and key trends in nine industries. We surveyed 1,000 senior decision makers from business and IT, from large organizations with 1,000 employees or more and annual revenue of at least US$500 million.

The report aims to discover:
a) the surging tide of digital technology adoption in organizations – what is used and where?
b) the promised land of digital technology use, and the hurdles organizations face to get there
c) the biggest disruptive digital trends within the next three years and why organizations see them as vital to future success

The summary here presents the survey results and highlights the digital outlook that will define the utilities industry strategy over the next three years.

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Digital Outlook: Utilities Industry

  1. 1. www.infosys.com DIGITAL OUTLOOK UTILITIES INDUSTRY …
  2. 2. DIGITAL OUTLOOK UTILITIES INDUSTRY 2 THE RESEARCH … 1,000 Senior IT and business decision makers were interviewed from organizations, which use digital technologies, with 1,000+ employees and US$500M or more global annual revenue. Survey covered a range of industries, across Australia, China, France, Germany, India, the UK, and the US. The research investigates the use of digital technologies and key trends in nine different industries, namely, automotive, banking, consumer packaged goods, healthcare, industrial manufacturing, insurance, life sciences, retail, and utilities. The study reveals • The surging tide of digital technology adoption in organizations - what is used and where? • The promised land of digital technology use, and the hurdles organizations face to get there • The biggest disruptive digital trends within the next three years and why organizations see them as vital to future success
  3. 3. DIGITAL OUTLOOK UTILITIES INDUSTRY 3 TOP UTILITIES TRENDS THAT WILL MAKE MOST IMPACT WITHIN NEXT THREE YEARS … The three trends receiving most mentions, as making a positive impact on the business, reveal that utility companies are placing their bets on mature technologies that can help them improve existing operations rather than emerging or disruptive technologies. 1 Cyber security 2 Consumer analytics 3 Omnichannel and digital field operations
  4. 4. 4 DIGITAL OUTLOOK UTILITIES INDUSTRY DIGITAL TECHNOLOGIES THAT UTILITIES INDUSTRY USES THE MOST … Utility companies use six digital technologies on average. The most deployed technologies in the industry are: 70% Cyber security 66% Enterprise cloud 63% Big data analytics 61% Artificial intelligence 53% Internet of Things 45% 3D printing
  5. 5. 5 DIGITAL OUTLOOK UTILITIES INDUSTRY KEY GOALS OF IMPLEMENTING DIGITAL TECHNOLOGIES … For utility companies, the most important purpose of implementing all these technologies was to improve existing business operations, but a substantial number were also looking to solve new business problems. Big data analytics 56% are implementing it to improve existing business operations 52% to solve new business problems 39% to create new opportunities Cyber security 63% are implementing it to improve existing| business operations 55% to solve new business problems 35% to create new opportunities Enterprise cloud 60% are implementing it to improve existing business operations 54% to solve new business problems 45% to create new opportunities Artificial intelligence 53% are implementing it to improve existing business operations 50% to solve new business problems 56% to create new opportunities
  6. 6. 6 DIGITAL OUTLOOK UTILITIES INDUSTRY THE AREAS THAT ARE ATTRACTING INVESTMENTS ARE… … 69% Tech-driven omnichannel customer engagement strategy 53% 50% 61% Cyber security 50% …AND SO While the utility companies are investing in these areas, they also acknowledge the need to bolster their technologies and skills further to implement the trends to the fullest. Robotic process automation Consumer analytics Transaction-oriented energy marketplace
  7. 7. Copyright © 2018 Infosys Limited Your journey to being more digital extends from core modernization to customer delight. To steer through that path purposefully, write to us. … Write to Us
  8. 8. Copyright © 2018 Infosys Limited Thank You … Visit Infosys.com/digital-outlook to find out more about the digital outlook that will be driving the utilities industry strategy in the next three years.

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