Kraft Foods, a leading American confectionery, faced challenges with
respect to multiple releases and mitigation of support releases; Test Maturity and Quality Management;
and dependency on Process teams to test the business processes. These challenges led to SAP Automation.
The company then leveraged its existing global partnership with Infosys to establish a global SAP Test Automation Centre of Excellence. This helped reduce costs of testing by almost 30%,
increased test coverage by 80-90% of core business processes, resulted in a better ROI, and provided a superior customer experience.