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Navigating Complexity: High-performance Delivery and Discovery Teams

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Video and slides synchronized, mp3 and slide download available at URL http://bit.ly/2NzKMjY.

Conal Scanlon talks about why traditional tactics - ones that have been around since the 19th century - don't always help build a better product, and explores what characteristics are common to both delivery and discovery teams. He talks about his experiences in fledgling startups, successful companies, and larger enterprises, and uses these examples to introduce dual-track development. Filmed at qconnewyork.com.

Conal Scanlon is a Product Manager at Handshake, helping B2B distributors and manufacturers get their products to every shelf, everywhere. He has several years of experience in software development (mainly Ruby on Rails) and Agile leadership roles in private sector and government contracting, as well a brief foray in management consulting.

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Navigating Complexity: High-performance Delivery and Discovery Teams

  1. 1. Navigating Complexity High-performance discovery teams 1
  2. 2. InfoQ.com: News & Community Site • 750,000 unique visitors/month • Published in 4 languages (English, Chinese, Japanese and Brazilian Portuguese) • Post content from our QCon conferences • News 15-20 / week • Articles 3-4 / week • Presentations (videos) 12-15 / week • Interviews 2-3 / week • Books 1 / month Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ high-performance-delivery-discovery- team/
  3. 3. Presented at QCon New York www.qconnewyork.com Purpose of QCon - to empower software development by facilitating the spread of knowledge and innovation Strategy - practitioner-driven conference designed for YOU: influencers of change and innovation in your teams - speakers and topics driving the evolution and innovation - connecting and catalyzing the influencers and innovators Highlights - attended by more than 12,000 delegates since 2007 - held in 9 cities worldwide
  4. 4. Tale of Two Teams 2 >8
  5. 5. Two different types of work; two different ways of thinking Key Learnings 3 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap Metrics 3 levels Correct category
  6. 6. Our Team 4 1 Product Manager 1 Designer 3 Engineers Build a B2B payments system
  7. 7. Delivery 5
  8. 8. Dual-track Discovery Delivery 6
  9. 9. Balance 50% 80% 20% Discovery / Innovation Delivery / Execution 7 discovery delivery
  10. 10. Balance Discovery / Innovation Delivery / Execution 8 discovery delivery
  11. 11. Two different types of work Key Learnings 9
  12. 12. 1010 Obvious ComplicatedComplex Chaotic Cynefin
  13. 13. Complicated 11
  14. 14. Complex 12
  15. 15. 1313 Obvious ComplicatedComplex Chaotic We were here Cynefin DeliveryDiscovery
  16. 16. 1414 Obvious ComplicatedComplex Chaotic Need To Get Here Cynefin DeliveryDiscovery
  17. 17. 1. Recognize which type of system you are dealing with 2. Think “manage, not solve” 3. Employ a “try, learn, and adapt” operating strategy 4. Develop a complexity mindset. Dealing with Complexity 15https://sloanreview.mit.edu/article/the-critical-difference- between-complex-and-complicated/
  18. 18. Two different types of work; two different ways of thinking Key Learnings 16
  19. 19. Discovery Delivery 17 Maximize Learning Accelerate discovery MVPs
  20. 20. Discovery Delivery 18 Maximize Learning Accelerate discovery MVPs
  21. 21. Maximize learning while minimizing risk and investment Types: • Paper Prototypes • Invisionapp • Single Use Case 19 Maximize Learning Accelerate discovery MVPs
  22. 22. Validate Problem Validate Usability Validate Interactions 20 Maximize Learning Accelerate discovery MVPs
  23. 23. • Pre-Order • Audience Building • Wizard of Oz • Concierge 21 Maximize Learning Accelerate discovery MVPs
  24. 24. Two different types of work; two different ways of thinking Key Learnings 22 Maximize Learning Accelerate discovery MVPs
  25. 25. 23 “the team is safe for interpersonal risk taking” Better Ideas Idea flow Collective Intelligence
  26. 26. 24 Better Ideas Idea flow Collective Intelligence https://rework.withgoogle.com/print/guides/5721312655835136/
  27. 27. 25 Better Ideas Idea flow Collective Intelligence
  28. 28. • Ability to perform a wide range of tasks • Correlated with performance on complex tasks 26 Better Ideas Idea flow Collective Intelligence
  29. 29. 1. Remove friction in feedback 2. Informal, internal teams focused on collaboration 3. Broadcast updates 27 Better Ideas Idea flow Collective Intelligence
  30. 30. 28 Better Ideas Idea flow Collective Intelligence
  31. 31. 29 Better Ideas Idea flow Collective Intelligence
  32. 32. 30 Better Ideas Idea flow Collective Intelligence
  33. 33. Two different types of work; two different ways of thinking Key Learnings 31 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence
  34. 34. 32 Alignment OKRs Briefs Roadmaps
  35. 35. 33 Alignment OKRs Briefs Roadmaps
  36. 36. Alignment OKRs Briefs Roadmaps Objective: where do I want to go? • KR1: how will I pace myself to see if I’m getting there? • KR2: how will I pace myself to see if I’m getting there? • KR3: how will I pace myself to see if I’m getting there? 34
  37. 37. Alignment OKRs Briefs Roadmaps Objective: Beat our competitors • KR1: Integrate with Authorize.net • KR2: Build pre-authorization functionality • KR3: Build manual shipping charges • KR4: Reduce churn by 12% • KR5: Check out Bitcoin • KR6: Integrate with PayPal 35 X
  38. 38. Alignment OKRs Briefs Roadmaps Objective: Accelerate cash flow for small businesses • KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV 36
  39. 39. Alignment OKRs Briefs Roadmaps Objective: Accelerate cash flow for small businesses • KR1: Integrate with 2 payment processors by August 1st • KR2: Conduct at least 15 customer development interviews • KR3: Process $100K/mo GMV Objective: Establish ourselves as the premier B2B platform for small businesses 37
  40. 40. OKRs 38https://rework.withgoogle.com/print/guides/6229207193485312/
  41. 41. Alignment OKRs Briefs Roadmaps 1. Focus and commit to priorities 2. Align and connect for teamwork 3. Track for accountability 4. Stretch for amazing 39
  42. 42. Alignment Autonomy 40 Alignment OKRs Briefs Roadmaps
  43. 43. Alignment OKRs Briefs Roadmaps Alignment Autonomy 41
  44. 44. Alignment OKRs Briefs Roadmaps Alignment Autonomy 42 But why? Here’s the requirements doc
  45. 45. Alignment OKRs Briefs Roadmaps Alignment Autonomy 43 BitcoinIncrease GMV
  46. 46. Alignment OKRs Briefs Roadmaps Alignment Autonomy 44 Increase GMV so that... Square
  47. 47. 45 We believe that [doing/building this] For [these people] Will [have this impact] If it works, we’ll [take this step] If it fails, we’ll [take this step] 1. Business 2. Product 3. Engagement MetricsHypothesisProblem Back Brief Alignment OKRs Briefs Roadmaps 1. Initial 2. Ongoing
  48. 48. Alignment OKRs Briefs Roadmap 46
  49. 49. Alignment OKRs Briefs Roadmap 47
  50. 50. Key Learnings 48 Two different types of work; two different ways of thinking Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap
  51. 51. Metrics 49 How do I know my product is benefitting users? Outcome of engagement; our product hypothesis Leading indicator of impact Examples: efficiency, throughput, risk How do I know people are using it? How we know people are using our product Example: DAUs, pageviews, events, milestones How do I know my product is helping my business? Benefit to the business as a result of achieving the outcome Examples: revenue, ACV, customer satisfaction Business Product Engagement Metrics 3 levels Correct category
  52. 52. Metrics 3 levels Correct category 50 80% 20% Discovery / Innovation Delivery / Execution Revenue, LTV, acceleration Customer Satisfaction, NPS discovery delivery
  53. 53. Tale of Two Teams 51 >8
  54. 54. 52
  55. 55. Two different types of work; two different ways of thinking Key Learnings 53 Maximize Learning Accelerate discovery MVPs Better Ideas Idea flow Collective intelligence Alignment OKRs Briefs Roadmap Metrics 3 levels Correct category
  56. 56. 54 https://flatiron.com/careers/
  57. 57. Alex Pentland - Social Physics Collective Intelligence in Computer-Mediated Collaboration Emerges in Different Contexts and Cultures Evidence for a Collective Intelligence Factor in the Performance of Human Groups Exploring the use of Cynefin Framework for to Inform Software Development Approach Decisions 55 https://flatiron.com/careers/
  58. 58. Watch the video with slide synchronization on InfoQ.com! https://www.infoq.com/presentations/ high-performance-delivery-discovery- team/

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