7. The Personal Touch Works!
• 25+ online reviews by
partnering with client success
to find opportune moments
• 60 organized and searchable
quotes for sales to use in
• Using personal relationships to
strategically ask for reviews
There is a Financial ROI on Self-Serve Support
3,000 interactions/month x $8/interaction = $24,000
$24,000 reduced by 20% → 24,000 x .2 = $4,800/month
$4,800 x 12 = $57,600/yr
And this comes for free with your hub!
13. Results: Super Users Don’t Churn!
Most of us operate with very small teams.
Backstage Pass lets us lean on the advice
and expertise of a whole community of HR
pros. I've learned best practices with Namely,
and taken several other HR tips and ideas to
create my own programs with my employees. –
Asha Mungara, B8ta Inc.
15. Ask for Feedback, and do Something With It
• Collect feedback and make
sure Product sees it
• Bring clients into the planning
process through focus groups
and beta testers
• Allow engineers to work WITH
clients to build the product
16. “Hackathon! Made me feel like Namely and their clients are a true
team working toward the same goal.”
Results: Customer Loyalty and Retention