These are the slides used to set the scene for the Agile2017 talk on Permission, Trust, and Safety by Tim Ottinger and Ashley Johnson, both of Industrial Logic.
http://industriallogic.com/
In it, they put forward the idea of trust and safety as skills and mechanisms, and invite attendees to explore their own pasts for answers to the question of "how do we increase permission, trust, and safety in our organizations."
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Trust :
An assured reliance
on the character, ability, strength, or truth of
an individual, team, or organization.
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Trust :
The process or skill of building
an assured reliance
on the character, ability, strength, or truth of
an individual, team, or organization.
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Psychological safety: a shared belief that the team is safe for
interpersonal risk taking. Also, being able to show and employ one’s
self without fear of negative consequences of self-image, status, or
career. In psychologically safe teams, team members feel accepted
and respected.
What do we mean by “Safety”?
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Psychological safety: a shared belief that the team
is safe for interpersonal risk taking. ...
What do we mean by “Safety”?
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Psychological safety: ... Also, being able to show
and employ one’s self without fear of negative
consequences of self-image, status, or career. ...
What do we mean by “Safety”?
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Exploration Guidelines
Avoid:
● Storytelling (for time’s sake)
● Naming & Blaming (for reputation’s sake)
● Fixing (for time’s sake)
Our goal in the exercise is to understand safety and trust
better, not to solve or salve.
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● Which actions (yours|others) built trust?
Exploration: Wasn’t it Nice When...
When have you participated in a team with excellent
trust and safety?
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● Which actions (yours|others) built trust?
● Which actions (yours|others) built safety?
Exploration: Wasn’t it Nice When...
When have you participated in a team with excellent
trust and safety?
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● Which actions (yours|others) built trust?
● Which actions (yours|others) built safety?
● What possible actions (yours|others) could have
damaged safety or trust?
Exploration: Wasn’t it Nice When...
When have you participated in a team with excellent
trust and safety?
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● Which actions (yours|others) built trust?
● Which actions (yours|others) built safety?
● What possible actions (yours|others) could have
damaged safety or trust?
● What did your good experiences have in common?
Exploration: Wasn’t it Nice When...
When have you participated in a team with excellent
trust and safety?
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Exploration Guidelines
Same rules apply wrt storytelling, blaming, fixing.
Approach this element with curiosity and all the clinical
separation you can muster.
No time-traveling.
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Exploration: Wasn’t it Ugly When...
1. What was it that reduced safety & trust?
When have you participated in a workgroup with
poor trust and low safety?
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Exploration: Wasn’t it Ugly When...
1. What was it that reduced safety & trust?
2. How did you|colleagues damage trust & safety?
When have you participated in a workgroup with
poor trust and low safety?
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Exploration: Wasn’t it Ugly When...
1. What was it that reduced safety & trust?
2. How did you|colleagues damage trust & safety?
3. What trust-building actions did you avoid taking?
Why?
When have you participated in a workgroup with
poor trust and low safety?
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Exploration: Wasn’t it Ugly When...
1. What was it that reduced safety & trust?
2. How did you|colleagues damage trust & safety?
3. What trust-building actions did you avoid taking? Why?
4. What did these poor experiences have in common?
When have you participated in a workgroup with
poor trust and low safety?
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What are a half-dozen things you could do…
… to actively build trust or …
… to create safety mechanisms …
Exploration: Won’t it be great when...
Points: 1) Curiosity is natural2) It is suppressed by stress, crunch, shame, hyperfocus3) Learning elevates our work & makes progress possible4) Permit, support, celebrate
Establish and enroll participants in our task.
Task: “(Learn to) Intentionally create trust and safety.”
Meta: Invite them to take responsibility for Permission, Trust, and Safety in their world.
Agreements… (present, responsibility, return-attention-after-activity, confidentiality or safety issues that may emerge in exercises)
What precisely are the distinctions about trust that we *could* share?
Which ones are essential before exercise on s5?
We have a tendency to speak about trust in absolute terms: “Either you trust me or not”
TRUST IS NOT BINARY
Trust, then, is not a point value, but a spectrum of spectra. It is a rich experience and probably core to human interaction.
WE TRUST RELATIVE TO A SPECIFIC CONTEXT
And don’t we CHOOSE to trust different people with different things -- dog walker v. babysitter v. financial advisor v. surgeon v. parent? Now we’re looking at a much richer picture.
Aren't we mostly dealing with ability and fidelity to agreements here?
Aren't we mostly dealing with ability and fidelity to agreements here?
(This series of slides is all part of one exercise… reflecting on a POSITIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with excellent trust/safety?
I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team
I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team
I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
(This series of slides is all part of one exercise… reflecting on a POSITIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with excellent trust/safety?
I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team
I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team
I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
(This series of slides is all part of one exercise… reflecting on a POSITIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with excellent trust/safety?
I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team
I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team
I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
(This series of slides is all part of one exercise… reflecting on a POSITIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with excellent trust/safety?
I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team
I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team
I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
(This series of slides is all part of one exercise… reflecting on a POSITIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with excellent trust/safety?
I/(P)/T: Which actions (of yourself or your colleagues) built trust in the team
I/(P)/T: Which actions (of yourself or your colleagues) built safety in the team
I/(P)/T: What possible actions (of yourself or your colleagues) could have damaged safety and/or trust in the team?
(This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with poor trust/safety?
I/(P)/T: What was it that reduced safety & trust?
I/(P)/T: How did you|colleagues damage trust & safety?
I/(P)/T: What trust-building actions did you avoid taking? Why?
(This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with poor trust/safety?
I/(P)/T: What was it that reduced safety & trust?
I/(P)/T: How did you|colleagues damage trust & safety?
I/(P)/T: What trust-building actions did you avoid taking? Why?
(This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with poor trust/safety?
I/(P)/T: What was it that reduced safety & trust?
I/(P)/T: How did you|colleagues damage trust & safety?
I/(P)/T: What trust-building actions did you avoid taking? Why?
(This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with poor trust/safety?
I/(P)/T: What was it that reduced safety & trust?
I/(P)/T: How did you|colleagues damage trust & safety?
I/(P)/T: What trust-building actions did you avoid taking? Why?
(This series of slides is all part of one exercise… reflecting on a NEGATIVE experience.)
Exercise, wherein participants (Learn to) intentionally create trust and safety.
I: When have you participated in a team with poor trust/safety?
I/(P)/T: What was it that reduced safety & trust?
I/(P)/T: How did you|colleagues damage trust & safety?
I/(P)/T: What trust-building actions did you avoid taking? Why?