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Government 2.0 Public services in the new era
THE WEB IS THE MAIN CHANNEL
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Use of  Internet for life events  (Indigov EU Survey)   -   -   For my own personal purposes On behalf of someone else For myself and for others No Total (N=10.000) Declaring income taxes 40,2% 4,2% 10,9% 44,7% 100,0% Looking for a job 27,1% 7,7% 6,5% 58,7% 100,0% Making use of the public library 24,8% 3,5% 5,9% 65,8% 100,0% Enrolling in higher education 17,4% 7,1% 2,2% 73,3% 100,0% Buying a car 13,7% 4,9% 4,2% 77,1% 100,0% Buying, building or renovating a house 12,9% 3,8% 4,9% 78,4% 100,0% Needing a passport or visa to travel to another country 12,8% 4,7% 4,1% 78,4% 100,0% Moving and changing address within one country 11,8% 3,7% 4,0% 80,5% 100,0% Being taken into hospital 8,7% 6,0% 2,8% 82,5% 100,0% Applying for a study grant 9,4% 5,8% 1,7% 83,1% 100,0% Becoming unemployed 9,2% 3,4% 1,9% 85,6% 100,0% Reporting a crime 8,5% 3,0% 2,2% 86,3% 100,0% Applying for a driver's licence 7,6% 4,1% 1,9% 86,4% 100,0% Marrying or changing marital status 4,7% 2,3% 2,0% 90,9% 100,0% Retiring 3,9% 3,3% 1,9% 91,0% 100,0% Death of a close relative 4,6% 2,6% 1,7% 91,0% 100,0% Declaring the birth of a child 5,0% 2,1% 1,5% 91,5% 100,0% Starting or preparing to study or work in another country 4,0% 2,8% 1,6% 91,6% 100,0% Coming into an inheritance 3,2% 2,3% 1,8% 92,7% 100,0% Moving or preparing to move to another country 2,7% 2,1% 1,7% 93,5% 100,0%   Total sample Belgium Looking for a job 73,3% 78,3% Declaring income taxes 62,5% 53,2% Starting or preparing to study or work in another country 56,4% 66,1% Enrolling in higher education 55,5% 44,5% Buying, building or renovating a house 51,4% 64,8% Moving or preparing to move to another country 51,0% 63,2% Buying a car 49,3% 42,2% Applying for a study grant 48,4% 60,4% Making use of the public library 45,3% 50,9% Retiring 45,2% 39,7% Moving and changing address within one country 45,1% 34,1% Becoming unemployed 33,8% 33,0% Needing a passport or visa to travel to another country 32,4% 22,9% Applying for a driver's licence 30,0% 17,6% Marrying or changing marital status 28,9% 15,8% Coming into an inheritance 28,5% 35,4% Reporting a crime 24,6% 23,8% Declaring the birth of a child 24,1% 12,2% Death of a close relative 22,1% 16,2% Being taken into hospital 14,4% 15,1% Average % for all 20 life events 41,1% 39,5%
WHAT IS WEB 2.0?
Source:  http://www.hansonexperience.com
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The possibilities are endless….
IMPACT ON GOVERNMENT COMMUNICATION
Government and citizen ,[object Object],[object Object],[object Object],[object Object],[object Object]
Government internal ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Impact on communication patterns ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
INFORM ,[object Object]
Government & databases ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
http://www5.nijmegen.nl/voifrontend
Government & Photo sharing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perfect for a photo competition
Government & podcasting ,[object Object]
Government & Video sharing ,[object Object],[object Object]
http://visitbristol.co.uk
 
Government & Blogging
[object Object],[object Object],[object Object],[object Object]
Government & Twitter ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
U.S congress Tweets! First hand information from over 50 congress members
Government & own channels ,[object Object],[object Object],[object Object],[object Object]
www.youtube.com/user/househub Channel dedicated to the U.S. House of representatives
CREATE AWARENESS ,[object Object]
Governmental campaigns produce
Forum Poll Facebook Blog Netlog Posts Flickr News Website
 
 
 
 
 
ENGAGE ,[object Object]
Government &  Social network
Government & social networking ,[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object]
People love their province
LinkedIn is a professional Network  
[object Object],[object Object]
[object Object],[object Object]
Governmental competitions
CRISIS COMMUNICATION ,[object Object]
LA Fire Department: "We have responsibilities to the public to move the information as quickly as possible ... so that they can make key decisions." Crisis communication
 
www.defenselink.mil/Blogger
Podcasting
Channel
INTERACT ,[object Object]
Wiki
Wiki made by members of the Government Information Technology Community and directed to technology professionals with knowledge of government operations to contribute to or update this site.
www.everyblock.com
www.fixmystreet.com ,[object Object],[object Object],[object Object],[object Object],[object Object]
www.vesuvius2009.be
 
PARTICIPATE ,[object Object]
Government & Virtual World
Government & Gaming
 
 
Obama is making a change through  Social Media!
 
 
 
 
 
 
 
Indigov ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],eOverheid 360° Communicatie Interactieve media Tools & Approaches Spin-off KU Leuven E-research ,[object Object],[object Object],[object Object],[object Object],[object Object],Onderzoek & advies met maatschappelijke meerwaarde T-research (IDTV) ,[object Object],[object Object],[object Object],[object Object],Beleids- en strategiebepaling ,[object Object],[object Object],[object Object],Offline onderzoek ,[object Object],[object Object],[object Object],[object Object],Management tools ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],User oriented research Expertisedomeinen

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Gov2.0 'Trends in online communication and Social media

  • 1. Government 2.0 Public services in the new era
  • 2. THE WEB IS THE MAIN CHANNEL
  • 3.
  • 4.  
  • 5. Use of Internet for life events (Indigov EU Survey) - -   For my own personal purposes On behalf of someone else For myself and for others No Total (N=10.000) Declaring income taxes 40,2% 4,2% 10,9% 44,7% 100,0% Looking for a job 27,1% 7,7% 6,5% 58,7% 100,0% Making use of the public library 24,8% 3,5% 5,9% 65,8% 100,0% Enrolling in higher education 17,4% 7,1% 2,2% 73,3% 100,0% Buying a car 13,7% 4,9% 4,2% 77,1% 100,0% Buying, building or renovating a house 12,9% 3,8% 4,9% 78,4% 100,0% Needing a passport or visa to travel to another country 12,8% 4,7% 4,1% 78,4% 100,0% Moving and changing address within one country 11,8% 3,7% 4,0% 80,5% 100,0% Being taken into hospital 8,7% 6,0% 2,8% 82,5% 100,0% Applying for a study grant 9,4% 5,8% 1,7% 83,1% 100,0% Becoming unemployed 9,2% 3,4% 1,9% 85,6% 100,0% Reporting a crime 8,5% 3,0% 2,2% 86,3% 100,0% Applying for a driver's licence 7,6% 4,1% 1,9% 86,4% 100,0% Marrying or changing marital status 4,7% 2,3% 2,0% 90,9% 100,0% Retiring 3,9% 3,3% 1,9% 91,0% 100,0% Death of a close relative 4,6% 2,6% 1,7% 91,0% 100,0% Declaring the birth of a child 5,0% 2,1% 1,5% 91,5% 100,0% Starting or preparing to study or work in another country 4,0% 2,8% 1,6% 91,6% 100,0% Coming into an inheritance 3,2% 2,3% 1,8% 92,7% 100,0% Moving or preparing to move to another country 2,7% 2,1% 1,7% 93,5% 100,0%   Total sample Belgium Looking for a job 73,3% 78,3% Declaring income taxes 62,5% 53,2% Starting or preparing to study or work in another country 56,4% 66,1% Enrolling in higher education 55,5% 44,5% Buying, building or renovating a house 51,4% 64,8% Moving or preparing to move to another country 51,0% 63,2% Buying a car 49,3% 42,2% Applying for a study grant 48,4% 60,4% Making use of the public library 45,3% 50,9% Retiring 45,2% 39,7% Moving and changing address within one country 45,1% 34,1% Becoming unemployed 33,8% 33,0% Needing a passport or visa to travel to another country 32,4% 22,9% Applying for a driver's licence 30,0% 17,6% Marrying or changing marital status 28,9% 15,8% Coming into an inheritance 28,5% 35,4% Reporting a crime 24,6% 23,8% Declaring the birth of a child 24,1% 12,2% Death of a close relative 22,1% 16,2% Being taken into hospital 14,4% 15,1% Average % for all 20 life events 41,1% 39,5%
  • 6. WHAT IS WEB 2.0?
  • 8.
  • 9. The possibilities are endless….
  • 10.
  • 11. IMPACT ON GOVERNMENT COMMUNICATION
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 18.
  • 19.
  • 20. Perfect for a photo competition
  • 21.
  • 22.
  • 24.  
  • 26.
  • 27.
  • 28. U.S congress Tweets! First hand information from over 50 congress members
  • 29.
  • 30. www.youtube.com/user/househub Channel dedicated to the U.S. House of representatives
  • 31.
  • 33. Forum Poll Facebook Blog Netlog Posts Flickr News Website
  • 34.  
  • 35.  
  • 36.  
  • 37.  
  • 38.  
  • 39.
  • 40. Government & Social network
  • 41.
  • 42.
  • 43. People love their province
  • 44.
  • 45. LinkedIn is a professional Network 
  • 46.
  • 47.
  • 49.
  • 50. LA Fire Department: "We have responsibilities to the public to move the information as quickly as possible ... so that they can make key decisions." Crisis communication
  • 51.
  • 52.  
  • 56.
  • 57. Wiki
  • 58. Wiki made by members of the Government Information Technology Community and directed to technology professionals with knowledge of government operations to contribute to or update this site.
  • 60.
  • 61.
  • 63.  
  • 64.
  • 67.
  • 68.  
  • 69.  
  • 70. Obama is making a change through Social Media!
  • 71.  
  • 72.  
  • 73.  
  • 74.  
  • 75.  
  • 76.  
  • 77.  
  • 78.
  • 79.