1. Managing EBS Testing, Performance, Configurations, Change & User experience Murali Iyengar Oracle 17 th Aug 2010 The most comprehensive Oracle applications & technology content under one roof

2. Better Quality Of Service Better Agility Lower Risk Average cost of downtime is $42,000/hour; average hours of downtime/year is 87*; average cost of downtime being $3.5 Million Most application projects are delivered late, and the #1 cause of system outages is unmanaged change**** 40% of CIOs surveyed cite lack of automation tools*** Challenges to Manage Applications Four colliding pressures Lower Operational Costs 60%–70% of IT budget is spent on operations and maintenance**

3. Current Application Management Paradigm Application Software Application Components Infrastructure Components Point solutions only aggravate the problems rather than solve them Siebel, PeopleSoft, EBS… Oracle Applications Java, .NET, Composite Custom Applications Exchange, Legacy Non-Oracle Applications Web Server, Portal Presentation Layer Databases Storage Servers Database Management Systems AS, ESB, SOA Middleware Mainframe Virtual Environments

4. The Oracle Solution Application Software Application Components Infrastructure Components Siebel, PeopleSoft, EBS… Oracle Applications Java, .NET, Composite Custom Applications Exchange, Legacy Non-Oracle Applications Web Server, Portal Presentation Layer AS, ESB, SOA Middleware Database Management Systems Databases Storage Servers Mainframe Virtual Environments

6. Comprehensive Management Application Performance Management Lifecycle Management Configuration Management Application Quality Management Diagnostics, Tuning User Experience Java, SOA, Transactions Collection, Tracking, History Compliance Dashboards Application Configuration Mgmt Server Management (Physical and Virtual) Dynamic Resource Management Provisioning & Patching Data Masking Functional/Load Testing Real Application Testing

7. Implement Manage Optimize Gain Superior Ownership Experience Oracle provides application-to-disk management covering your entire application lifecycle

9. Oracle Application Testing Suite Oracle Functional Testing Automated functional and regression testing Oracle Test Manager Test process management, requirements and defect tracking Oracle Load Testing Automated load and performance testing

11. Oracle E-Business Suite Testing Web Actions Forms Actions

20. RUEI: Network Protocol Analysis Internet DB DB Firewall Switch Web server Web server Web server Sniffing Network Response Time • Delivered? • Aborted? • Network timeout? Page request Server Response Time • Response? • Server error, web site error, Hit OK • Content of page (i.e order details, functional errors) Collected data: • Client-ip, Server-ip, Gateway-ip • Requested URL (Page,Object) • Cookie/Session-id • Referrer • GET & POST requests • User agents (phone type)

22. Real User Experience Insight – Reports Satisfaction reports EBS responsibilities/ Forms/Form blocks and pages reported Complete environment overview

23. Real User Experience Insight Application Owners and Application Support Business Service Monitoring (e.g. Order Entry, Buy Stock) User Session Tracking, Dashboards & SLM Page Replay

24. Real User Experience Insight - Reports Review complete user sessions Zoom in on error messages Correlate performance to user issues

25. Real User Experience Insight IT Operations KPI configuration, monitoring, & alerting Error reports & analysis Data Export Server, network, & object performance diagnostics

26. Real User Experience Insight - Reports Overall server capacity usage What’s eating your server capacity?

27. Set specific KPI’s for EBS

32. Oracle E-Business Suite Packs E-Business Suite Management Packs Enterprise Manager Grid Control Configuration Management Monitoring Cloning Application Management Pack for Oracle E-Business Suite Customization Manager Patch Manager Setup Manager Application Change Management Pack for Oracle E-Business Suite

33. Complex Application Environments web servers app servers database applications RAC

36. End User Monitoring – Synthetic router firewall router router external users internal users internal users

38. E-Business Suite Management Packs Oracle E-Business Suite Packs Enterprise Manager Grid Control Configuration Management Monitoring Cloning Application Management Pack for Oracle E-Business Suite Customization Manager Patch Manager Setup Manager Application Change Management Pack for Oracle E-Business Suite

41. Specify languages Specify package contents 200 File types Customization Manager

43. Guided interview process Add/remove multiple instances Set number of workers Patch Manager

45. Construct complex projects Multi-source, multi-target Manage dependencies Setup Manager

47. Better Quality Of Service Better Agility Lower Risk Proactively monitor all E-Business Suite components and manage end user experience according to service level targets Improve control over configuration changes Manage applications with comprehensive, integrated and best-of-breed tools that are designed specifically to evolve with E-Business Suite and are backed by Oracle’s Applications Unlimited commitment The Oracle Advantage Lower Operational Costs Experience fewer application problems, triage problems more accurately, and fix problems faster

48. Questions?