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1. VERBAL AND NON VERBAL
COMMUNICATION
• WHAT IS NON VERBAL COMMUNICATION?
• BARRIERS IN VERBAL AND NON VERBAL
COMMUNICATION

2. NON VERBAL COMMUNICATION
The most important thing in communication is
hearing what isn’t said.’
Peter F. Drucker

3. NON VERBAL COMMUNICATION
It’s not what you say, it's how you say it.

4. NON VERBAL COMMUNICATION:DEFINITION
The types of interpersonal communication that are
not expressed verbally are called non-verbal
communications.

5. NON VERBAL COMMUNICATION
Interpersonal communication not only involves the
explicit meaning of words, the information or
message conveyed, but also refers to implicit
messages, whether intentional or not, which are
expressed through non-verbal behaviors.

6. NON VERBAL COMMUNICATION
When we communicate things that we care about, we
do so mainly using nonverbal signals.
Wordless communication, or body language,
includes facial expressions, body movement
and gestures, eye contact, posture, the tone of
your voice, and even your muscle tension and
breathing.
The way we look, listen, move, and react to
another person tells them more about how we are
feeling than words alone ever can.

7. NON VERBAL COMMUNICATION
Developing the ability to understand and use
nonverbal communication can help you connect
with others, express what you really mean, navigate
challenging situations, and build better
relationships at home and work.

8. NON VERBAL COMMUNICATION
Non-verbal communications include facial
expressions, the tone and pitch of the voice,
gestures displayed through body language
(kinesics) and the physical distance between the
communicators (proxemics).

9. NON VERBAL COMMUNICATION
These non-verbal signals can give clues and
additional information and meaning over and
above spoken (verbal) communication.

10. NON VERBAL COMMUNICATION
Non-verbal Messages Allow People To:
Reinforce or modify what is said in words. For
example, people may nod their heads vigorously when
saying "Yes" to emphasize that they agree with the other
person, but a shrug of the shoulders and a sad expression
when saying "I'm fine thanks,” may imply that things are
not really fine at all!
Convey information about their emotional state.
Define or reinforce the relationship between people.
Provide feedback to the other person.
Regulate the flow of communication, for example by
signaling to others that they have finished speaking or
wish to say something.

11. NON VERBAL COMMUNICATION
Many popular books on non-verbal
communication present the topic as if it were a
language that can be learned, the implication
being that if the meaning of every nod, eye
movement, and gesture were known, the real
feelings and intentions of a person would be
understood.

12. NON VERBAL COMMUNICATION
Interpersonal communication is further
complicated in that it is usually not possible to
interpret a gesture or expression accurately on
its own.
Non-verbal communication consists of a complete
package of expressions, hand and eye movements,
postures, and gestures which should be interpreted
along with speech.

13. NON VERBAL COMMUNICATION:TYPES
When we communicate, non-verbal cues can be as
important, or in some cases even more important,
than what we say.
Non-verbal communication can have a great
impact on the listener and the outcome of the
communication.

14. NON VERBAL COMMUNICATION:TYPES
BODY LANGUAGE OR BODY MOVEMENT
Body movements include gestures, posture, head and
hand movements or whole body movements.
Body movements can be used to reinforce or
emphasize what a person is saying and also offer
information about the emotions and attitudes of a
person.
However, it is also possible for body movements to
conflict with what is said. A skilled observer may be
able to detect such discrepancies in behavior and use
them as a clue to what someone is really feeling.

15. NON VERBAL COMMUNICATION:TYPES
POSTURE
Posture can reflect people's emotions, attitudes
and intentions. Research has identified a wide
range of postural signals and their meanings, such
as:

16. NON VERBAL COMMUNICATION:TYPES
Open and Closed Posture:
Two forms of posture have been identified, ‘open’ and
‘closed’, which may reflect an individual's degree of
confidence, status or receptivity to another person.
Someone seated in a closed position might have his/her
arms folded, legs crossed or be positioned at a slight
angle from the person with whom they are interacting.
In an open posture you might expect to see someone
directly facing you with hands apart on the arms of the
chair.
An open posture can be used to communicate openness or
interest in someone and a readiness to listen, whereas the
closed posture might imply discomfort or disinterest.

17. NON VERBAL COMMUNICATION:TYPES
EYE CONTACT
Eye contact is an important aspect of non-verbal
behavior. In interpersonal interaction, it serves three
main purposes:

18. NON VERBAL COMMUNICATION:TYPES
To give and receive feedback: Looking at
someone lets them know that the receiver is
concentrating on the content of their speech.
Not maintaining eye contact can indicate
disinterest.
Communication may not be a smooth process if a
listener averts their eyes too frequently.

19. NON VERBAL COMMUNICATION:TYPES
To let a partner know when it is their 'turn' to
speak: This is related to the above point. Eye
contact is more likely to be continuous when
someone is listening, rather than speaking.
When a person has finished what they have to say,
they will look directly at the other person and this
gives a signal that the arena is open.
If someone does not want to be interrupted, eye
contact may be avoided.

20. NON VERBAL COMMUNICATION:TYPES
To communicate something about a
relationship between people:
When you dislike someone, you tend to avoid
eye contact and pupil size is often reduced.
On the other hand, the maintenance of positive
eye contact signals interest or attraction in a
partner.

21. NON VERBAL COMMUNICATION:TYPES
PARA-LANGUAGE
Para-language relates to all aspects of the voice
which are not strictly part of the verbal message,
including the tone and pitch of the voice, the
speed and volume at which a message is delivered,
and pauses and hesitations between words.
These signals can serve to indicate feelings about
what is being said.
Emphasizing particular words can imply whether or
not feedback is required.

22. NON VERBAL COMMUNICATION
HOW TO IMPROVE?
Practice observing people in public places, such as
on the train, café, restaurant, or even on a television
talk show with the sound muted.
Observing how others use body language can teach
you how to better receive and use nonverbal signals
when conversing with others.
Notice how people act and react to each other. Try
to guess what their relationship is, what they are
talking about, and how each feels about what is being
said.

23. NON VERBAL COMMUNICATION:TIP
Use nonverbal signals that match up with our
words.
Nonverbal communication should reinforce what
is being said, not contradict it.
If we say one thing, but our body language says
something else, our listener will likely feel we are
being dishonest. Such as when we can not say ‘yes’
while shaking our head no.

24. NON VERBAL COMMUNICATION
Use body language to convey positive feelings even
when we are not actually experiencing them. If we are
nervous about a situation – a job interview, important
presentation we can use positive body language to signal
confidence, even though we are not feeling it.
Instead of tentatively entering a room with your head
down, eyes averted, and sliding into a chair, try
standing tall with your shoulders back, smiling and
maintaining eye contact, and delivering a firm
handshake. It will make you feel more self-confident
and help to put the other person at ease.

25. NON VERBAL COMMUNICATION
‘Body language is a very powerful tool. We
had body language before we had speech, and
apparently, 80% of what you understand in a
conversation is read through the body, not
the words.’
Deborah Bull