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Case Study DCC, Implico: Retail Operations as Services out of the Cloud

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Learn from fuels retailer DCC Energy which benefits Implico's iGOS Cloud Services provided when taking over 325 retail sites from ExxonMOBIL in only eight months. A remarkable short implementation cycle paired with an unbeatable Total Cost Of Ownership are only two of them.

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Case Study DCC, Implico: Retail Operations as Services out of the Cloud

  1. 1. Page 1© Implico Retail operations as Services out of the Cloudwww.implico.com Retail operations as Services out of the Cloud 2015 Peter Quinn, DCC plc & Dimitris Pagonis, Implico Group
  2. 2. Page 2© Implico Retail operations as Services out of the Cloud Main Message  We run retail operations using SAP as the backbone, combined with ‘best of breed’ Services out of the Cloud.  We use a SaaS model achieving down-to-earth TCO, providing a flexible platform for growth.  This is a viable concept to win in a tough competitive environment and withstand the pressure on margins that have been dominating the sector in the last 15 years.
  3. 3. Page 3© Implico Retail operations as Services out of the Cloud Introduction & Overview: DCC plc  Irish sales, marketing & distribution business  Listed on London Stock Exchange  European operations - 14 countries  £10.6 billion revenue ($16 bn)  10,000 people  Four Divisions
  4. 4. Page 4© Implico Retail operations as Services out of the Cloud Introduction & Overview: DCC Energy  The leading oil and LPG sales, marketing and distribution business in Europe  Continued focus on growth opportunities  Strategic focus on unmanned fuel service stations  In late 2014, we reached agreement to acquire 325 retail sites from ExxonMobil in France
  5. 5. Page 5© Implico Retail operations as Services out of the Cloud Introduction & Overview: Implico  Company Foundation: 1983  Industry: International consulting and software company  Focus: Best-in-class OpenTAS/SAP technologies and end-to-end software / Cloud Solutions for storage, planning and distribution  Employees: Approx. 200  Locations  Germany  Malaysia  Romania  USA Hamburg (Headquarters) Kuala Lumpur Bucharest Philadelphia
  6. 6. Page 6© Implico Retail operations as Services out of the Cloud  DCC plc – What brings us here?
  7. 7. Page 7© Implico Retail operations as Services out of the Cloud Our Challenges – No back-end systems  The French service stations were fully supported by  Esso IT systems  Global operations All part of the corporate Esso environment  At the “CiC” (Change in Control) date, we would lose all of this Service Stations Finance & Accounting Banks & Card Processing Terminal Transport  Left only with the operational equipment and local network lines at each service station  We needed to replace all of that with our own IT and operational support structures
  8. 8. Page 8© Implico Retail operations as Services out of the Cloud Our Challenges – Time  When a Stock Exchange announcement references IT as the dependency you know the pressure is on!  Ten months to the end of Q2 2015 “…expected to complete in the first half of 2015 after … the implementation of an IT and operational infrastructure” ► team ► platform ► design ► partners ► idea! No
  9. 9. Page 9© Implico Retail operations as Services out of the Cloud How were we going to do this?  World-class software platform  Systems Integrator  Experienced in the oil & gas industry  Capability to support our growth ambitions  Ability to work together  Build a solution with future expansion in mind  Integrated and outsourced services  Outsourced platform Service Stations Terminal Finance & Accounting Transport Banks & Card Processing ASRQCM Pricing
  10. 10. Page 10© Implico Retail operations as Services out of the Cloud  Implico Cloud Solution Components
  11. 11. Page 11© Implico Retail operations as Services out of the Cloud What is our iGOS Offering for DCC iGOSImplico Global Operation Services Collaboration Cloud solution for the Retail Network pricing needs Haulier Terminals Markets & Banks Service Stations 71x DODO Supplier Pricing BOS / POSService Stations 274x Unmanned 48x Motorway
  12. 12. Page 12© Implico Retail operations as Services out of the Cloud What the iGOS service package for DCC includes Business Process Operations Operational Support Interface Monitoring, First Line Communication with Partners & Customers, Trouble shooting, Reporting Automatic Stock Replenishment Forecast / Demand planning, Forwarding, Ordering, Master data management handling, Reporting SAP ERP SAP Support and Services for DCC Users Interface Layer Data: Exchange, Mapping, Verification, Correction, Reconciliation, Transfer Evaluation
  13. 13. Page 13© Implico Retail operations as Services out of the Cloud Main Challenges  Short implementation cycle  Controlled CAPEX investment  Absence of key users in the first phases  Swift transition of the operational platform  Lack of previous knowledge of ‘network in France’  DCC Users ‘arrival’ in the middle of project cycle  Limited flexibility as supplier processes were fixed ?
  14. 14. Page 14© Implico Retail operations as Services out of the Cloud  Key Points to Take Home
  15. 15. Page 15© Implico Retail operations as Services out of the Cloud Key Points to Take Home Only 8 months iGOS BOS POS Pricing  Implementation cycle of only 8 months  All solutions run out of the Cloud-based service model  Simple IT Landscape  iGOS (SAP & OpenTAS) – Pricing Tool - BOS/POS System  Clear responsibility  Communication with external partners lies solely on Implico side  Clear focus  DCC plc on business while Implico on services  Platform for growth  Unbeatable total cost of ownership
  16. 16. Page 16© Implico Retail operations as Services out of the CloudGermany I Malaysia I Romania I USA Thank you for your attention www.implico.com For more information, visit www.implico.com Contact: Michael Goerner, Head of Marketing & Communications Implico Group Weidestr. 120 b I 22083 Hamburg I Germany Phone +49 (0)40/27 09 36-0 michael.goerner@implico.com
  17. 17. Page 17© Implico Retail operations as Services out of the Cloud © 2015 Implico www.implico.com All company, product and service names or marks mentioned are the trademarks of their respective proprietors. Photo Credits Germany I Malaysia I Romania I USA

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