This document discusses the importance of developing a formal business case to justify investments in service technology. It provides examples of key components of a business case, including background on productivity issues, a description of a proposed mobile service solution project, and quantification of expected benefits and costs. The document emphasizes that a well-developed business case demonstrates that issues have been thoroughly considered, benefits are realistic and attainable, and outcomes will be tracked to determine success.

1. Service Technology Investments: Building the Case Mike Woodard [email_address] 610.742.4701

30. Service Technology Investments Questions?

31. Service Technology Investments Thank You! Mike Woodard [email_address] www.strategydevelopment.org Blog: http://strategydevlopmentinc.blogspot.com 610.742.4701