Skills profile
Summary of Qualifications
Summary of Qualification ( Ihab Ismail )
-----------------------------------------------------
University graduate with first degree as BSc in
Physics/Math and second degree in Information
technology.
ITIL certified Telecommunication Engineer for
Wide Area Networking.
Expertise in the field of LAN/WAN
Infrastructure.
Served in different corporation at the platform
Turn-Key Enterprise global solutions, Project
Management for medium to complex projects in
the area of Data/Voice Networking convergence,
solutions design, Network Architecture and
implementation, Business development,
Offshoring and Outsourcing .
Very familiar with the IT Infrastructure
structure for Siemens operating companies and
sectors, Siemens Network topology and its setup
in different regions such as Europe, USA and
Middle East, contribution to IT Infrastructure
transition and migration during various
delegation missions.
Engagement with different service towers
within the MS-GSA account of Atos EMEA and
North America.
25 Years within the Siemens Concern in 5
different operating companies and divisions,
very much familiar with work procedure and
internal processes of both current and future
mode of operation.
Contributed in establishing the first Enterprise
Turn Key Solutions Business unit in Saudi
Arabia as an "On-site stationed senior WAN
Engineer responsible for Network design and
implementation).
Contributed in Migrating Siemens Operating
Companies in North America off the CIP
topology and coordinated their integration in
the SNX environment. Four different
assignments within Siemens USA from early
2001 to late 2006.
Senior Project lead for passive and active
Network at "Siemens Wind Power" responsible
for re-design and supervising implementation of
the Network Infrastructure for the Wind
Energy Sector in Brande and Aalborg
(Denmark), heading a team of 12 Siemens
internal and external Engineers and
Technicians from Apr. 2007 until Nov. 2007.
Very technical oriented Delivery/Project
Manager, very familiar with platforms such as
Unix based WS and PC's (NT & Windows),
used most of LAN & WAN communication tools
from Hubs, Switches, Routers, to Mux's,
theoretical and practical engagement with
Networks topology planning design, and
implementation specifically on the WAN side
using different protocols like X25, FR, ATM,
TCP/IP, etc., various set up such as MPLS and
VPN based connection, deploying different
connectivity methodologies such as Terrestrial,
Sea Cables lines, VSAT, Micro Wave Wireless,
and IP-Sec / VPN Tunneling via managed
Internet Service.
Experience in Customer's Requirement,
Customer oriented Service Delivery, market
analysis driven Product Management, Project
Management, due Diligence and SLA
management.
Technical Pre-Sale and Circuit Provisioning
coordination with interface to carrier relation
and incident escalation business units.
Two years experience in WAN product
management, and Enterprise turn key solutions.
Three Years experience on the Unix Platform,
Internet tools administration, and conduct of e-
Business.
Coordination with PTT's Carrier relation with
interface to issues related to IT marketing ,
Telecom Management, and providers public
relation.
B.Sc. Physics/Math; Ihab Ismail
- Senior Customer Service Manager
- Service Delivery Manager
- Transition & Transformation Manger
- Project Manager / Lead

Several years of close coordination in internal
and external service delivery, vendors
coordination and carriers management.
Joint projects with IK Germany (CIO) for
internal Infrastructure improvement such as
CIPB, CIP, SNX, MIS, and Extranet . Very
good pre technical oriented sales skill, have
participated in implementing the World Wide
Siemens Backbone with SBS-SCN, have
involved in coordinating with CIO/CIT
departments over 10 years.
WAN infrastructure experience in theory and
practice.
Long Time IT-consulting, technical Pre-Sale
and remote field support for Siemens Power
Generation.
Very good Knowledge in the Field of
DATA/VOICE Convergence –(Voice over
Frame Relay, and Voice over IP)- and have
been involved in such work scope from the
perspective of technical oriented pre-sales,
promoted and managed the Siemens COM
(ICN) products in VOIP such as HiPath family
products.
Experience in WAN Products Management
especially with Siemens-COM and SBS related
Product and service line.
Experience in the Network Data Center and
Help Desk related trouble ticketing as an
escalation and incident manager.
Excellent linguistic knowledge (also in the IT-
business Terminologies) in German, and
English languages.
*****************************************
*******************************
Industry experience:
• 02/01/2001 - 06/30/2003
Oil & Gas
• 01/01/1997 - 12/31/2000
Telecommunications
• 07/01/2003 - 10/30/2006
Logistics
• 10/01/1987 - today
IT Solutions or Business Advisory Services
Language ability:
• Arabic, Expert
• English, Mother Tongue
• German, Expert
• French, Basic
Certification:
• Siemens (PM@Siemens),
Siemens - Project Director,
2006
• HP,
HP - AIS - HP OpenView,
1995
• Compaq,
Compaq - Compaq ASE Netware (ASE),
1990
• Cisco,
Cisco - Certified Network Associate Voice,
1999
• Cisco,
Cisco - Certified Network Associate CCNA,
1997
• AKAD Akademikergesellschaft für
Erwachsenenfortbildung,
AKAD - Methodology of work and leadership,
1986
• Cisco,
Cisco - Internetworking CCIP,
1999
• ITIL,
ITIL - Foundation Certificate in IT Service
Management,
2008
• Oracle,
SUN - Certified System Administrator I for Solaris x,
1996

Project experience in detail:
10/01/2014 - 30/03/2015
remote support for projects in North and Latin
America.
Laying hand for support and resource sharing as well as
cross towers resource mobilization to support projects
teams with regional responsibilities. This includes
various projects such as: “West Coast Concentrator”,
“Global L-3 Voice support”, “ASN AdminGate in
Brazil”, CERNER SHC Carve Out”, “SDAC IAM
Identity Access Management in the US”, “SIEM”, and
“Issaqua west coast extension”, ..just to mention a few.
30/01/2010 - 11/30/2013
“NSN”, “CHESS”, “GAIN”, “McGraw-Hill”:-
Nokia-Siemens-Network project, CHESS project to
carve out SIS from Siemens Network Landscape,
GAIN project for customer Siemens, the McGraw-
Hill project for Network & Data Center
Management.
04/01/2009 – 31/12/2009
Munich, Germany:- SIS FMO Migration.
Managing and coordinating the technical
implementation for transitioning and transforming
the SIS corporate Infrastructure from current mode
of operation to the future mode in preparation to
carve out from Siemens corp.
04/01/2007 - 11/30/2008
Brande, Denmark:- Energy Wind Power Network
re-design ((two major locations at Brande and
Aalborg + other 4 minor locations))
Role in project: Project Lead
re-design the entire L2 + L3 Network infrastructure of
the Danish Wind Power Company "Bonus" to integrate
the aquired company into the Siemens corporate network
topology and according to the Siemens security guide
lines.
02/01/2005 - 05/30/2005
Trinidad & Tobago:- Point Lisa Power Plant in
Trinidad
Role in project: Project IT-Coordinator
building Level-3 Data/Voice Network Infrastructure at
the plant
07/01/2004 - 04/30/2005
Kirkuk, IRAQ:- Rebuilding the IT-Infrastructure at
the Kirkuk Power Plant in north Iraq
Role in project: PM
Together with external sub-contracted IT parties, served
as project manager responsible for design and
implementation of the new Data and Voice Network to
secure communication between the Siemens PG on site
Engineers and the HQ in Orlando and Erlangen. This
includes rebuilding entire passive and active IT-
Infrastructure at the Iraqi Kirkuk Power Plant during the
War in north Iraq.
Professional experience:
10/01/2006-10/30/2008
Project Manager, CSM/SDM Network Tower.
Erlangen, Germany:- combined function as project
manager and Network Service Delivery Manager at the
Energy Sector in Erlangen (IT ARE). internal delegation
to SIS Germany in Munich.
Delivery Account Management and Service Quality.
(SIS GO GIO NW G SQ)
• Remote site support function, enhancing procedures for
international coordination on offshore projects. Active
member on SIS Networking Production Center
developing turn key global solution.
• Engaged in the SIS in-country service optimization
program.
• During 2008, solely responsible as Project lead for the
Siemens Wind Power Network redesign and architecture,
with target to convert the new Wind Power acquisition
(Bonus) into a Siemens corporate IT security conform
Infrastructure.

09/01/2004 - 09/30/2006
WAN Provisioning Engineer
Oralndo/FL USA:- WAN Provisioning Engineer
responsible for all WAN and IT-Infrastructure activities
of the Energy Sector Siemens Operating Companies
(Power Generation SOCs US wide)
A Full time WAN-Provisioning Engineer for remote site
support and related Project Coordination within the
“Network Remote Service & Support of the IT-
Infrastructure group” (Dept. IT-371) @ Siemens Power
Generation Inc. (Siemens SPGI) in Orlando Headquarter
of the Americas, FL, USA
Conducted Assignments / Duty:
------------------------------
Dedicated assignment for the Siemens Power Generation
Inc. of the Americas (USA, Canada, Latin America) IT-
Group IT-371 (Ex IT-751), Orlando, FL, as a Corporate
Network Engineer responsible for remote service support
and IT-infrastructure, coordinate field support as well as
corporate enterprise solutions, in addition, managing
Carriers and their deliveries, provisioning of circuits and
negotiating related quotes, consult PG end users in
regard to Telecommunication solutions that meet the
expectation of their changing Business.
Provisioning, Procurement, support, implementing, and
managing delivery assignment that often extended to
other areas such as troubleshooting and coordination of
Problems resolving assuring high degree of systems
availability.
This Role requires timely fashion sensitive interfacing
among Network Admin. team, Telecoms, vendors,
Departments liaison Managers, IT Finance, Purchase,
end users at the core Business.
• First line of contact for IT remote service and network
support.
• single point of Contact for various SPGI core business
units to associate their IT requirement, responsible for
executing connectivity requests or consulting and
support remote users on their plans for WAN related
activities and to assure service delivery.
• SPGI nationwide Data Circuits Provisioning and
Procurement including daily contact with LEC and
vendor counter partners.
• Project managing, design, planning, and provisioning,
as well as implementation Supervisory of IT Turn-key
solution for end users campuses and project sites
America wide, full engagement during ongoing off shore
projects in Europe, Middle East, Africa, and South
America.
Coordinating with IT Network Design Engineers,
preferred certified Carriers, and the CIO organization in
implement associated plans for CIP (Corporate IP) to
SNX (Siemens MPLS based Network Exchange), or to
MIS (Managed Internet Service).
• Coordinate and interact with Carrier LCM Team on
Network
Transport Migration issues, assist on driving a CIO
process driven steps to achieve Compliance with
corporate IT-Security and CIO guide Lines, including
arrangement for fail over tests, scheduling events on
remote sites, and planned outages notification.
• Coordinate Circuits Turn up and assist interactively
during physical Cutover, providing logistical and
technical support to remote field dispatches during
installation, repair, or maintenance tasks.
• Coordinate with SPGI responsible GDP (global Data
Pool) Editors and IT responsible logistics Team for SAL.
SCD/GAL, and to update and clean up records related to
SWPC Org-Chart and Telephony-DB, perform necessary
administrative duties as required to maintain corporate
CIO and Siemens Power Generation database for circuit
related information (Worldwide Cities Code list, GNS,
SAL, and SCD Registry), interacting with SAL/SCD
Admin in Germany on same behalf.
• Supervise administrative logistics with “Siemens-NIC
DB” , safe
• guarding the IP-pool Address assignment
• assist in Network infrastructure demobilization,
alternation, or upgrading. Terminate or upgrade circuits
accordingly, interfacing with Finance and Inter-
Company Billing groups to arrange for Billing changes
and Carriers notification.
• Consulting end users on available IT-connectivity
methodologies, such as MPLS based SNX, point to
point, alternative managed internet service via SDSL,
full or fractional T1 circuits, VPN Tunneling, Wireless
Microwave, as well as VSAT rapid dispatch Satellite
units.
• Process and technical documentation of the PG portion
on IT-Infrastructure across corporate backbone.
• Close coordination with LAN procurement and
Desktop support Admin. Team during my WAN design
and implementation.
• IT Project Management in its Enterprise sole definition
from efficiently aligning resources, supervising business
activities, driving implementation schedules, safe guard
strategic objectives, Statement of work and due-diligence
all the way through escorting the end phase of
monitoring performance, safe guarding SLA, as well as
coordinating the overall work portfolio .

08/01/2003 - 08/30/2004
Enterprise Consulting Engineer
Alpharetta/GA USA:- Enterprise Consulting Engineer at
SARCOM Enterprise Inc., USA, FL. As consultant for
Siemens Energy in Alpharetta GA and Orlando FL.
participated in the rebuilding of the IT-Infrastructure for
Siemens Power plants in Iraq during the US-Iraqi war
In the USA, Worked for the US Firm “SARCOM
Enterprise Inc.” as an Enterprise Engineer consulting
customers on IT turn key solutions, reporting to the
branch office of Orlando, FL.
Later, I was Stationed at the “Siemens Power Generation
Inc.”
{Ex SWPC, Siemens Westinghouse Power Corp} of
Alpharetta, GA Premises as an “on customer site Project
Manager”, and therefore as a dedicated Network task
force Engineer for remote and field support service of
the SPGI organization reporting to the IT Dept. (IT-751)
in Orlando, FL.
Assignments / Duty:
--------------------
• Consulting Customer on Wide Area Network related
issues, securing Telecommunication on PG Sites USA
wide, project manage, design, provisioning, and
implementing PG own Data complex Network and
coordinate with Siemens contracted Carriers such as
AT&T and MCI for backbone tie-up and functionality.
• Migration Customer corporate IP Network to a VPN
based Infrastructure multi-access, any to any Network,
deploying tunneling through commercial Internet with
secured Firewall, encapsulation, and Encryption features
using Cisco and Nortel HW and SW products.
• Project managing planning, provisioning, delivery, as
well as implementation of WAN solutions for the
customer campuses nation and NAFTA wide.
• Remotely from the Americas consulting and assist
implementing variety of Power Generation off shore
complex projects in the Middle East (such as in Iraq), I
was also engaged on various Projects in Central and
Latin America as well as the Caribbean such as Peru,
Venezuela, Mexico and Trinidad&Tobago.
02/01/2001 - 07/30/2003
Network Service Delivery Manager / Executive
Account Manager for Network Services
Duluth/GA USA:- Executive Account Manager for
Telco Network Services / Solutions Architect at SBS
Inc., Duluth, GA. in the USA
Moved to the USA, transferred to Siemens Business
Services (SBS Inc.) based out of Duluth, GA. (USA)
where I was positioned within the TNS Organization
(Telco Network Services) for the CIP-PMO project {i.e.
“Corporate-IP Project Management Office”} as a
Network Service Delivery Manager and Technical Sales.
During the period of October 2001 to March 2002-
actively participated in planning and implementing
migration of the Network Help Desk from Duluth,
Georgia to the Company’s merger Network Solution
Center of Mason, Ohio.
Primary Assignments / Duty:
---------------------------
• Responsible for matrix management of cross-functional
activities associated with contracted deliverables and
associated project milestones.
• Project and business management to ensure Service
delivery quality meets the contracted specifications of
time frame, SLA, scope of work and Budget Guide
Lines.
• Coordination with vendors, operational units,
Engineering, and Carrier Relation to secure Wide Area
Network service for Siemens Operating Companies in
the NAFTA Region (USA, MEXICO, and CANADA),
and to integrate their Network topologies within the
Concern Corporate IP (CIP) Environment.
• Provisioning and managing sites turn up, responsible
for WAN circuits migration and cut-over scheduling and
supervising.
• Acting as single interface to the customer on a daily
basis to assure proper implementation of contractual
design and terms as per SLA in a timely fashion.
01/01/2000 - 01/30/2001
WAN-Products manager/IT-Consultant
Jeddah, Saudi Arabia:- As IT Consultant and WAN
Engineer at Siemens Limited in Jeddah, responsible for
building up the "turn key solutions Enterprise" business
unit for former ICN (Siemens COM)
On one year short term delegation as stationed senior
WAN Engineer from Siemens Germany to Siemens Ltd.
of Jeddah, Saudi Arabia, in the Middle East.
Assignment / Duty:
------------------
• IT-Consultant and technical Pre-Sales Engineer,
responsible for establishing new Siemens-ICN
“Enterprise Turnkey Solution“ Business Unit in the
Saudi Kingdom.
• Establishing Tier-One & Two Help Desk for Network
trouble shooting and on-site IT related problems,
creating technical deployment and dispatch group for
remote sites support of the Siemens group in the Gulf
Region.
05/01/1995 - 12/31/1999
WAN Engineer
Munich, Germany: Senior WAN Engineer for Africa and
the Middle-East Regions. Responsible for establishing
the new corporate Data/Voice Network topology for
SCN in the Region.
Joined the Siemens Operating Company SBS (Siemens
Business Services GmbH & Co OHG), Division of SCN
(Siemens Corporate Network),

During which a change in the course of my career IT-
Platform became obvious, a shift from main frame and
work station LAN based application area to the field of
Wide Area Networking and Telecommunication has
taken place, I was then attached to the group of WAN
Engineering, worked on the planning and
implementation of WAN turn key solutions in different
Regions like Europe, Asia Pacific, Africa, and the
Mediterranean. During relatively short period I was
promoted to the senior WAN Engineer for Africa and the
Middle-East Region..
Primary Assignment / Duty:
----------------------------
• Network Analysis, Planning, Design, and
Implementation.
• Data and Voice Convergence (VOFR & VOIP).
• Responsible for securing the communications of
Siemens Subsidiaries and Project Sites in Africa and
Middle East with the Headquarter in Germany.
• Integrating Network feeder lines of these premises
within the Siemens world wide Corporate Backbone.
• Design and migration of heterogeneous Networks using
different
Communication protocols such as X.25 Packet
Switching, Frame Relay, ISDN, IP, and ATM.
• Multi vendors Hardware were used for the installation
and Set up of such solutions.
secondary Assignments:
-------------------------
• Technical Consultation.
• Analysis of Network Infrastructure in foreign
Countries.
• Optimization of the LAN-WAN interface through
innovative Network Planning, re-designing and
deployment of new solution products.
• Carrier Relations with different PTTs in Europe and
rest of the world.
• Tests of different H.W. & S. W. Telecommunication
Products specially in the field of Wide Area Networking.
05/01/1989 - 04/30/1995
Unix based Workstation Administrator / Internet
Administrator
Munich, Germany:- As Unix based Workstation
Administrator, also responsible for Internet application
and administration for the Siemens AG, department for
Information Organization, central function.
Assignment / Duty :
-------------------
• Intensive work on the Unix Platform.
• Application Programming in C-Shell, C, C++, ADA,
and PEARL.
• Maintenance, Upgrade, and Update of the operating
System and running Programs.
• Supervision the Mainframe Network Access and
trouble shooting of DEC-net and TCP/IP based
Networking Problems.
• Installing the Unix based workstations and configuring
various Unix system versions such as BSD-4, Linux,
System V, and Solaris.
• Responsible for administration and configuration of
Unix
Communication tools such as E. Mail, E. News, and
Domain Name Services (DNS).
• Worked as Internet administrator on various Unix
Platforms such as Sun-Micro system, Silicon Graphics,
and HP Work-Stations.
10/01/1987 - 04/30/1989
Main Frame Administrator / Programmer
Munich, Germany:- Main Frame administrator
responsible for VAX/ULTRIX and VAX/VMS operating
systems and users applications, Also as Programmer (e.g
DCL, B & C Shell, Turbo-Pascal, ADA and C+)
Employed at the ZFE-IO-2, Division for Research and
Development, department of Information Technology at
Siemens AG in Munich, Germany.
•
Assignment / Duty :
• VAX/VMS & VAX/ULTRIX Computer Systems,
Main Frame Users Administration.
• Test and modification of public domain software for
deployment at the Company Data Center.
• Writing required user’s interface to the VMS System in
DCL Command language and in Shell Scripts (C & Born
Shell) for the Ultrix Operating System.
• Programming in Pascal & Fortran the Mainframe
System Resource Accounting and statistics analysis.

Technical experience, Tools and Methods:
Division Skills Level From To
Administration &
Infrastructure
Administration & Infrastructure General Expert 01/01/1996 11/30/20
08
Business Intelligence Business Intelligence General Basic 04/01/1999 09/30/20
00
Data integration for Informations Systems Advanced 10/01/1995 12/31/19
99
Enterprise BI (Strategy, Architecture) Expert 10/01/1998 09/30/20
01
Enterprise Planning Expert 10/01/1997 12/31/20
03
Finance Controlling and Planning Basic 01/01/2001 09/30/20
01
Asset Management Advanced 09/01/2003 09/30/20
06
Performance Management (BSC, BPM) Advanced 07/01/1997 09/30/19
99
Performance of Logistic Chains Basic 01/01/2003 09/30/20
03
Production Controlling and Planning Advanced 10/01/2005 09/30/20
06
Administration and Consolidation of Master Data Basic 01/01/1994 12/31/19
95
Collaborative Lifecycle
Management
Consulting and Conception Advanced 10/01/1996 07/31/20
02
Product Lifecycle Data Management Advanced 01/01/2000 10/01/20
00
Customer Relationship
Management
CRM Assessment Advanced 09/30/1997 07/16/20
09
CRM Multi Channel Strategy Advanced 09/30/1997 07/16/20
09
Communication and Introduction Management for CRM Expert 09/30/1997 07/16/20
09
Customer Care Expert 09/30/1997 07/16/20
09
CRM General Advanced 09/30/1997 07/16/20
09
Marketing Basic 09/30/1997 09/30/19
99
Sales Advanced 10/01/1994 01/01/20
01
Service Advanced 10/01/1987 09/30/19
93
Enterprise Content
Management
Collaboration Advanced 07/30/2003 09/30/20
06
Communication Architectures and Technologies Advanced 02/01/2001 12/31/20
06
Enterprise Content Management General Advanced 08/01/1999 11/30/20
00
Finance & Controlling Finance & Controlling General Basic 10/01/2004 09/30/20
05
Procurement Procurement General Basic 01/01/2000 07/16/20
09

Division Skills Level From To
Product Lifecycle
Management (PLM)
PLM General Advanced 01/01/2000 09/30/20
03
Product Development Advanced 01/01/2000 09/30/20
03
Product Planning Advanced 01/01/2000 09/30/20
03
Strategic Planning &
Controlling
Strategic Planning & Controlling General Advanced 07/01/2004 09/30/20
05
Intercultural Background Foreign Background (Life/Work) Expert 10/01/1993 07/16/20
09
Intercultural Background General Expert 10/01/1993 07/16/20
09
Leadership of International Teams Expert 10/01/1993 07/16/20
09
Work in International Teams Expert 10/01/1993 07/16/20
09
Leadership Background Disciplinary Leadership Basic 01/01/2000 01/31/20
01
Leadership Background General Advanced 01/01/2000 12/31/20
08
Technical Leadership Advanced 10/01/1998 01/31/20
01
Project Role Change Request Manager Advanced 02/01/2001 06/30/20
03
Claim Manager Advanced 10/01/2002 06/30/20
03
Consultant Advanced 01/01/2000 01/31/20
01
IT Engineer Expert 10/01/1992 12/31/20
00
Program Manager Advanced 02/01/2001 09/30/20
02
Project Manager Advanced 08/01/2003 12/31/20
08
Quality Manager in Projects Advanced 10/01/2002 09/30/20
04
Project Team Leader Advanced 02/01/2008 11/30/20
08
Proposal Manager Advanced 10/01/2004 12/31/20
08
Risk / Opportunity Manager Advanced 10/01/2002 07/31/20
03
Solution Architect Expert 04/01/2003 12/31/20
08
ANSI . Advanced 10/01/1990 12/31/19
99
ATM . Advanced 04/01/1997 09/30/20
00
BGP4 . Advanced 01/01/2003 12/31/20
08
DHCP . Basic 01/01/1995 12/31/20
07
DNS . Advanced 10/01/1995 09/30/19
98
FDDI . Basic 01/01/1994 04/30/19

Division Skills Level From To
98
Frame-Relay . Expert 10/01/1992 09/30/20
01
FTP . Advanced 10/01/1987 07/16/20
09
HTTP . Advanced 10/01/1993 09/30/19
96
HDLC . Advanced 10/01/1994 09/30/20
00
IPX . Advanced 10/01/1990 07/31/19
98
ISDN . Advanced 10/01/1997 09/30/20
02
ISO General Knowledge Advanced 01/01/1999 12/31/20
02
ISO 9000 Basic 01/01/1999 12/31/20
02
ITIL General Knowledge Advanced 10/01/2006 07/16/20
09
MPLS . Advanced 04/01/2003 12/31/20
08
NAT . Advanced 01/01/2004 12/31/20
06
PPP . Advanced 10/01/2004 12/31/20
06
RIP or EIGRP LAN-routing . Basic 01/01/2003 09/30/20
05
SMTP . Advanced 10/01/1993 09/30/19
97
Token Ring . Basic 01/01/2000 01/31/20
01
Telnet . Expert 10/01/1987 07/16/20
09
TCP/IP . Expert 10/01/1990 07/16/20
09
VLAN . Expert 10/01/2004 12/31/20
08
X.400 . Basic 01/01/1996 12/31/19
98
X25 . Expert 10/01/1993 12/31/19
98
SIEMENS General Advanced 03/01/1993 01/31/20
01
MobiX Mobile Solution Basic 03/01/1995 09/30/20
01
Siemens Group General Expert 01/01/1997 07/16/20
09
Telco & Media Telco Advanced 01/01/2003 09/30/20
05
Business Development SOA - KnowHow (Sarbanes-Oxley Act) Basic 10/01/2004 09/30/20
06
Strategy Development: Business Strategies and Sales Strategies Advanced 05/01/2002 09/30/20
04
Change Management Cultural Assessment Advanced 01/01/1998 09/30/20
05

Division Skills Level From To
General Advanced 02/01/2001 09/30/20
05
Transition Management Advanced 02/01/2001 09/30/20
02
Conflict Management General Basic 10/01/2004 05/30/20
05
Consulting Methods and
Techniques
Solution Design Advanced 10/01/2004 09/30/20
06
Strategy Consulting Basic 10/01/2003 09/30/20
04
Contracting Methods and
Techniques
Contracts General Advanced 12/01/2000 07/16/20
09
General Advanced 12/01/2000 07/16/20
09
Negotiations General Expert 12/01/2000 07/16/20
09
Service Level Agreement Advanced 12/01/2000 07/16/20
09
Engineering Methods and
Techniques
Connectivity Advanced 01/01/1997 12/31/20
00
Migration - Infrastructure Migration Advanced 01/01/2004 12/31/20
08
Networks Advanced 01/01/1996 12/31/20
08
Networks - Routing and Switching Advanced 10/01/1994 12/31/20
08
Operating Systems Advanced 10/01/1987 09/30/19
93
Provisioning Expert 10/01/2002 09/30/20
05
Escalation Management General Advanced 02/01/2001 09/30/20
03
IT Architecture General Advanced 10/01/2004 12/31/20
08
IT Carve out/Mergers & Acquisitions Advanced 10/01/2004 12/31/20
08
IT Consolidation Advanced 10/01/2004 12/31/20
08
IT Service Management Conception of Process Models (ITIL) and Organization Advanced 01/01/2006 09/30/20
07
Due Dilligence Advanced 09/30/2006 09/30/20
08
Incident Management Advanced 01/01/2002 06/30/20
03
Problem Management Advanced 01/01/2002 06/30/20
03
IT System Concepts Communication Networks - Broadband Advanced 10/01/1997 12/31/20
08
MAN Advanced 10/01/2004 12/31/20
08
Networks Expert 10/01/1993 12/31/20
08
Networks - Remote Access (RLA, RAS) Basic 01/01/2008 07/16/20
09
VPN (Virtual Private Networks) Advanced 01/01/2006 12/31/20

Division Skills Level From To
08
Voice over IP Expert 10/01/2002 12/31/20
08
WAN Expert 10/01/1994 12/31/20
08
Workstations Advanced 10/01/1991 12/31/19
94
Sales Support Methods and
Techniques
Sales General Advanced 01/01/1995 12/31/19
99
Quality Management General Basic 04/01/2008 09/30/20
08
Presentation Techniques General Advanced 01/01/1999 07/16/20
09
Project Management Methods
and Techniques
Carve In / Carve Out Framework SAG CIO Advanced 10/01/2005 12/31/20
08
Change Order Management Advanced 10/01/2005 12/31/20
08
Customer Management Advanced 10/01/2005 12/31/20
08
General Advanced 10/01/2005 12/31/20
08
Milestone Trend Analysis Advanced 10/01/2005 12/31/20
08
Outsourcing Framework Advanced 10/01/2005 12/31/20
08
Project Planning Advanced 10/01/2005 12/31/20
08
Project Reporting Advanced 10/01/2005 12/31/20
08
Team Management Advanced 10/01/2005 12/31/20
08
Partner Management
(Supplier, Subcontractors,
Consortium Partners)
General Advanced 01/01/2004 12/31/20
08
Market Analysis / Market
Research
General Basic 01/01/1999 12/31/20
00
Cisco Firewall Basic 01/01/1998 09/30/20
05
IOS (Internet Operating System) Advanced 01/01/1998 09/30/20
05
Router Advanced 01/01/1998 09/30/20
05
VPN Basic 01/01/1998 09/30/20
05
Voice Basic 01/01/1998 09/30/20
05
UNIX General Knowledge Basic 01/01/1993 09/30/19
95
Oracle SUN - General Knowledge Basic 01/01/1993 09/30/19
95
Education and Training:
From To Description Details
03/31/2009 03/31/2009 DIS-Schulung Sicherer Umgang Jährliche Schulung zum Thema Datenschutz und Informationssicherheit

From To Description Details
mit E-Mail
03/27/2009 03/27/2009 DIS-Schulung Sicherheit im
Internet/Intranet
Jährliche Schulung zum Thema Datenschutz und Informationssicherheit
11/16/2008 11/20/2008 PRL-E.C - Basis of successful
project management
Basics of project management
Project goals / agreement on project goals
Factors of project success
Leadership in projects
Effective communication
Project start up and project conclusion
Project status meeting
Structuring the project
Planning, monitoring and controlling the course of the project
Team development
Conflict management
06/12/2007 06/15/2007 Advanced Wide Area Networking
(Netzwerktechnologien)
05/10/2007 05/11/2007 ITIL (IT Infrastructure Library)
08/29/2007 08/29/2007 IMS (Integriertes Management
System)
07/18/2007 07/20/2007 VOIP (Voice over IP, Methoden
und Technik)
07/07/2007 07/07/2007 Compliance Schulng der Siemens
AG
06/18/2007 06/18/2007 Sicherheit am Standort Erlangen
05/29/2007 05/31/2007 Erste Hilfe am Standort Erlangen
(Teil-1 & Teil-4)
05/24/2007 05/24/2007 Sicheres Arbeiten im Büro
02/01/1985 09/01/1985 German Literature-Institute of
Germanistic, Uni of Salzburg
07/01/1982 02/28/1983 Further Study - Fort-Steilacoom
Com College, Tacoma, WA, USA
11/01/1980 09/30/1981 Postgraduate Studies in
Spectroscopy and Photometry.
Contact: Ihab Ismail
Senior Tower Service Manager
Ph: +49 163-165-1784 // +49 211-399-34237 // +1 407-391-7222
Fax: +1 623-321-0905
E-Mail: ihab.ismail@atos.net // Cc. ihab@consultant.com