PowerPoint presentation created for Symantec Technical Services. Better prepare, design, deploy, operate and optimize your security solutions.

1. Realize Your Full
Security Potential
Symantec Technical Services

2. Symantec: Because There’s More to Protect
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Threat and
Information Protection
Cyber Security
Services
Trust Services and
User Authentication

3. Symantec Technical Services:
Maximize return
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Optimize security Minimize risk
Mobile data traffic grew
59%in 2015.1
1 “The Digital Universe of Opportunities: Rich Data and the Increasing Value of the Internet of Things,” April 2014
2 Ponemon Institute, “2015 cost of Data Breach Study: United States”
The average cost for each lost or stolen
record containing confidential
information rose from
$201 to $217in 2015.2
Because there’s more
to lose
And more you must
do to protect yourself

4. An Umbrella of Services to Protect Your Enterprise
To help you unlock the full potential of your security solutions,
Symantec Technical Services offer:
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Education Services
Essential Support Business Critical Services
Consulting Services

5. Gain Critical Support for the Enterprise
Essential Support delivers expert issue resolution and the updates
required to keep your environment current:
• Certified technical support professionals with five years
relevant experience on average
• Thousands of support professionals worldwide supporting
multiple languages
• Support available online or by phone—around the clock
• 24/7/365 access to support expertise
• Product updates, including feature upgrades and
version patches
• Content updates, including virus definitions and
spam rules

6. Gain a Champion Inside Symantec
Simplify support, maximize return, and protect your investment
with the Business Critical Services:
Business Critical Services (BCS) offer:
• Simplified support with single point of contact
accountability
• Designated product expertise
• Priority access to experienced support engineers
• Proactive planning and risk management
• BCS Remote Product Specialist (RPS) – Designated
product expertise for faster, personalized service
• BCS Premier – Named services expert, rapid
response issue resolution, and proactive planning
and risk management

7. Enhance Success with Supporting Services
Symantec Consultants can help you assess, design, implement
and manage systems and protocols in:
• Data Security
• Endpoint Management
• Security Monitoring and Management
• Minimize known implementation risks and identify
at-risk assets
• Increase protection against ongoing security threats
• Develop mobile security solutions

8. Enhance Success with Education Services
• Anytime, anywhere online learning
• In-class or virtual instructor-led
education
• Certification for validated expertise
Increase the value of Symantec solutions with
Symantec Education:
• Minimize operator error and maximize efficiencies
• Enable best practices
• Fully utilize all software capabilities

9. Optimize Security, Minimize Risk, Maximize Return
• Gain a trusted advisor to customize
solutions to meet your business needs
• Prevent issues with proactive services
like product configuration reviews
• Train your staff to maximize security
software functionality and minimize
errors and resulting downtime
• Ensure your staff has up-to-date
software capabilities and the
knowledge to surround them with
best practices

10. Symantec Technical Services
Access Symantec’s most experienced security experts
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