presentation at launch of AMSI

1. Growth and prosperity come from services Ian Miles Professor of Technological Innovation & Social Change Centre for Service Research & MIoIR Manchester Business School

2. Thanks, Greetings to AMSI from Manchester

9. (Side-Note on Service Trade) Average annual change in OECD service exports 1999–2004 Source: William Cave (2006 OECD WP), from OECD TIS 2006 Total service exports 2004: $2234bn – Half of which is Travel & Transport ; Focus of trade : 1/3 trade intra-Europe, ½ intra- Europe and N America Distance is more important for services trade than for goods trade About 20% of all trade is services – fairly static share– well below economic scale of services

12. How KIBS function Client Problems Client Problems Generic Knowledge KIBS communities “Science Base” Technology and training providers Client Problems Local knowledge derived from client

13. Advancing the study of service innovation Service/Innovation Policymakers Service Providers Generic Knowledge KIBS communities Services and Innovation Research Communities Technology and training providers Service Providers Specific innovation experiences, including action research

15. End of Presentation