With the use of Predictive Analytics, companies are able to predict future trends based on existing available data. The actionable business predictions can help companies achieve cost savings, higher revenue, better resource allocation and efficiency. Predictive analytics has been used in various sectors such as banking & finance, sales & marketing, logistics, retail, healthcare, F&B, etc. for various purposes. Get set to learn more about the different stages of predictive analytics modelling such as data collection & preparation, model development & evaluation metrics, and model deployment considerations will be discussed.

1. Predictive Analytics
Dr. Brian ANG
Senior Lecturer and Consultant
Data Science
brian_ang@nus.edu.sg
#ISSLearningFest 1

2. © 2022 National University of Singapore. All Rights Reserved
What is Predictive Analytics?
#ISSLearningFest
Higher
Profit
Cost
Savings
Better
Resource
Allocation
Better
Efficiency
Predict or forecast
future trends or events,
or the likelihood of an
event happening
Predictive
Predictive
Analyse currently available
data using computational
approaches
Analytics
Analytics
To predict or forecast future trends and events based on
currently available data.
To predict or forecast future trends and events based on
currently available data.
2

3. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Example Applications of Predictive Analytics
Medical Finance Marketing
Sales Forecast
Predictive
Maintenance
Environmental
Prediction
Icons in this slide deck are from Flaticon.com
3

4. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Stages of Predictive Analytics Model Development
Business Objectives and Problem
Statement Identification
Data Collection, Exploration and
Preparation
Model Development & Testing
Model Deployment
Model Monitoring & Maintenance
4

5. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Stages of Predictive Analytics Model Development
Business Objectives and Problem
Statement Identification
• Organisations have to identify the need of the predictive analytics model.
This would be more user driven.
• Identify the different stakeholders involved and how the predictive analytics
model will affect them.
• Have to consider cost versus benefit of the model adoption
5

6. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Identifying the Stakeholders
Who are the stakeholders?
Anyone who has an interest or is affected by the Predictive Analytics project.
Internal stakeholders
• Project team
• Project sponsors
• Approval authorities/management
• Supporting departments
External stakeholders
• Vendors
• External clients
• Other organisations
6

7. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Cost versus Benefit Analysis of Predictive
Analytics Models
Cost in terms of, e.g.,
- Infrastructure
- Manpower
- Maintenance
Benefits in terms of, e.g.,
- Cost savings & efficiency due to better resource allocation using
predictive analytics.
- Increase in profit due to knowing better which factor contributes to sales
7

8. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Data
Collection
Data
Processing
Training and
Testing Data Split
Data Exploration &
Analysis
Data Collection, Exploration and
Preparation
Stages of Predictive Analytics Model Development
8

9. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Data Collection & Sources of Data
Data
Collection
Data
Processing
Training and
Testing Data Split
Data Exploration &
Analysis
Data Collection, Exploration and
Preparation
Origins
• Within the department/organisation
• External (affiliated) organisations
• Engage vendors for data collection
• Open source data
• Local and overseas sources
9

10. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Data Exploration & Pre-Processing
Data
Collection
Data
Processing
Training and
Testing Data Split
Data Exploration &
Analysis
Data Collection, Exploration and
Preparation
• Check whether there are missing data, outliers, erroneous data, etc.
• Perform data pre-processing to transform data into a form that can be
used for model training.
• Current data or new data collected may not be ready for model
training. E.g., the correct features or attributes need to be extracted
and put into the table columns and rows.
10

11. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Training & Testing Data Split
A data set can be divided into the following components:
• Training/Development Dataset
Used for development of the model during the training phase
• Testing/Validation Dataset (hold-out dataset)
Used to evaluate how well a model performs on unseen data
Data
Collection
Data
Processing
Training and
Testing Data Split
Data Exploration &
Analysis
Data Collection, Exploration and
Preparation
11

12. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Training & Testing Data Split
Data Set
Training Testing
Cross-validation
12
Repeat this N times
Present the results as the average of
the N runs and with the standard
deviation.
Random selection

13. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Stages of Predictive Analytics Model Development
Model
Development
Training
Data
Testing Data
Prediction Output
Testing Data
Model Development & Testing
Accepted model should perform well on both the training and testing
datasets
Proposed
Model
Proposed Model Accepted Model
13

14. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Predictive Analytics Model Examples
• To predict numeric quantities
• E.g., predict revenue based on
marketing expenditure, car sales
based on car features.
Regression
14
• Predict categorical quantities
• E.g., predict whether a customer will buy a
product or not. Among a few diseases,
which disease is a patient likely to contract.
Classification
• Predict future quantities based previous
trend
• E.g., forecast next few months
temperature based on historical data.
Forecasting

15. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Regression Model Examples
Fit a straight line for a given set of points
y=bo+b1x1+b2x2+b3x3 +b4x4 +b5x5 + e
y=bo+b1x1+b2𝑥 + e
Simple Linear Regression Model Quadratic regression model
Multiple Linear Regression model
15
y=bo+b1x1+ e
0
10000
20000
30000
40000
50000
60000
70000
80000
90000
10 30 50 70
Healthcare
Cost
Age
Predicted Value
Actual Value
Residual

16. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Classification Model Examples
Image from:
https://www.ibm.com/cloud/blog/ai-vs-machine-learning-vs-deep-learning-vs-neural-networks
Image from: https://en.wikipedia.org/wiki/Random_forest
16

17. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Forecasting Model Examples
Auto-Regressive Integrated Moving Average (ARIMA)
or the
Seasonal ARIMA models
(p,d,q) (P,D,Q)s
Seasonal Component
Non-Seasonal Component
17

18. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Evaluation of Regression & Time Series Models
𝑅𝑜𝑜𝑡 𝑀𝑒𝑎𝑛 𝑆𝑞𝑢𝑎𝑟𝑒 𝐸𝑟𝑟𝑜𝑟 𝑅𝑀𝑆𝐸
∑ 𝑒
𝑛
𝑀𝑒𝑎𝑛 𝐴𝑏𝑠𝑜𝑙𝑢𝑡𝑒 𝑃𝑒𝑟𝑐𝑒𝑛𝑡 𝐷𝑒𝑣𝑖𝑎𝑡𝑖𝑜𝑛 𝑀𝐴𝑃𝐷
100%
𝑛
|
𝑒
𝑦
|
Error: 𝑒 𝑦 𝑦
18

19. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Evaluation of Classification Models
𝑛
• Accuracy =
𝑐
× 100%
• Is accuracy the only evaluation metric?
Where
- c is the total number of correctly classified samples
- n is the total number of samples
19

20. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Confusion Matrix
Predicted Values
Negative Positive
Actual
Values
Negative
Positive
We can further analyze the model performance by breaking down the results.
Consider a Binary Classification Problem
20
True Negative (TN)
True Positive (TP)
False Negative (FN)
False Positive (FP)

21. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Confusion Matrix
Predicted Values
Negative Positive
Actual
Values
Negative True Negative (TN) False Positive (FP)
Positive False Negative (FN) True Positive (TP)
- Accuracy = (TP+TN)/(TP+TN+FP+FN) %
- Specificity = TN/(TN+FP)
Example: Percentage of patients correctly predicted as not having a certain disease, or
percentage of transactions correctly predicted as not fraud.
- Sensitivity = TP/(TP+FN)
Example: Percentage of patients correctly predicted as having certain disease, or
percentage of transactions correctly predicted as fraud.
21

22. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Try it Out
Predicted Values
Negative Positive
Actual
Values
Negative 765 55
Positive 154 26
Accuracy = (765+26)/1000 = 79.1% Accuracy = (605+138)/1000 = 74.3%
Specificity = 765/(765+55) = 0.933
Sensitivity= 26/(26+154) = 0.14
Specificity = 605/(605+215) = 0.738
Sensitivity = 138/(42+138) = 0.767
Model 1 Model 2
Predicted Values
Negative Positive
Actual
Values
Negative 605 215
Positive 42 138
22
One may be more interested in sensitivity, e.g., in identifying patients who are
going to get a certain disease or a transaction being a fraud.

23. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Selecting the Best Model
Accuracy Model 1a Model 1b Model2a Model2b Model3
Training 80.5 (± 0.3) 83.5 (± 2.3) 82.5 (± 1.35) 81.5 (± 0.3) 83.2 (± 1.3)
Testing 77.8 (± 0.25) 78.5 (± 3.8) 79.8 (± 0.22) 75.8 (± 0.15) 80.7 (± 0.28)
• One may try different models
• Same model with different hyper-parameters
• Need to compare across the various models before choosing the best model
23

24. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Model Deployment
Model Deployment
24
Consideration examples:
• Communication plans to staff or users of the analytics model, timeline
and action items for the deployment.
• Which teams are involved in the deployment? Are the various teams
aware and sufficiently engaged?
• When, where and how to deploy the model?

25. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Model Monitoring and Maintenance
Model Monitoring & Maintenance
• After the model is deployed, the model has to be monitored to
ensure that it is working the way it is intended.
• It needs to be maintained so that it is updated and relevant.
• New data may be added to the older data (some cases but not
always) to retrain the whole model
• Some models allow incremental training, i.e., do not need to
retrain the whole model.
25

26. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
How Often Should Models be Updated?
Model review & update may be performed at:
• Regular Interval
• Performance has degraded
• Ad hoc
• New and better algorithms are available
26

27. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
Stages of Predictive Analytics Model Development
Business Objectives and Problem
Statement Identification
Data Collection, Exploration and
Preparation
Model Development & Testing
Model Deployment
Model Monitoring & Maintenance
27

28. © 2022 National University of Singapore. All Rights Reserved
#ISSLearningFest
https://www.iss.nus.edu.sg/
28

29. Give Us Your Feedback
#ISSLearningFest
Day 2 Programme
29

30. Thank You!
#ISSLearningFest 30

31. Q & A
#ISSLearningFest 31

32. Predictive Analytics Talk
Survey
#ISSLearningFest 32
https://forms.gle/2zYmocqC7AyCu6ua9

33. Thank You!
#ISSLearningFest 33
brian_ang@nus.edu.sg