Here’s How to Choose The Right Phone Systems for Your Business Choosing the right phone system for your business can be confusing and frustrating. It’s important to get this decision right. Phone Systems Brisbane prides itself on making sure that you understand exactly whats right for you… we’ll help you into a phone system that you are delighted with. A Crucial Guide For Buying Telephone Systems In Brisbane Upgrading your phone system can be a mine field of confusion and techno babble. It is so important to get this purchase right since communication is the life blood of any modern organisation. Are you confused by any of the following?… • Bundling telecommunication providers • Do I need to NBN Read?

1. Level 1, Unit 57, 28 Amazons Place. JINDALEE 4074
T | 1300 851 411 F | 1300 78 2205 info@phonesystemsbrisbane.net.au ABN: 97 635 266 828
Here’s How to Choose The Right Phone Systems for Your Business
Choosing the right phone system for your business can be confusing and frustrating.
It’s important to get this decision right. Phone Systems Brisbane prides itself on
making sure that you understand exactly whats right for you… we’ll help you into a
phone system that you are delighted with.
A Crucial Guide For Buying Telephone Systems In Brisbane
Upgrading your phone system can be a mine field of confusion and techno babble. It
is so important to get this purchase right since communication is the life blood of any
modern organisation.
Are you confused by any of the following?…
 Bundling telecommunication providers
 Do I need to NBN Read?
 Which phone technology is best for you now and in the future?
 How to maintain continuation in the event of crisis or disaster
 How to establish effective telecommunication systems for multiple
locations
 How will The NBN effect my decision?
 Remote workers or teleworkers.
 If you are, then you’re not alone.
This guide was developed by Greg Eicke who has 31 years of ‘feet on the street’
experience helping organisations implement the best and most cost effective
telecommunication system for their individual needs.
In my experience, the nine most commonly confusing issues for phone system
buyers are;

2. Level 1, Unit 57, 28 Amazons Place. JINDALEE 4074
T | 1300 851 411 F | 1300 78 2205 info@phonesystemsbrisbane.net.au ABN: 97 635 266 828
1. To bundle or not to bundle?
The rule of thumb is “bundle & beware”. Here are some important points to
consider when it comes to bundling – they could save you thousands.
 Firstly, how much are the call rates and how do those rates compare with
what you are paying at the moment? After all, you don’t want your phone bill
to go up do you!
 Secondly, how long are you locked into those rates? (rates are constantly
changing, good rates today are bad rates tomorrow).
 And finally, can you easily keep pace with technology during the contract
term?
 What happens when the NBN rolls into my area?
2. Does your business need a Digital, VoIP, Hosted or Virtual telephone
system plus will you require some or all of the suite of Unified
Communications? It is important to understand the communication enhancements,
productivity enhancements and cost savings you could realistically achieve with
either solution.
Digital telephone systems
Provide, among others, these key benefits: best for single site enterprises; lower
hardware costs; basic call handling; low IT literacy required of staff; analog
equipment like domestic cordless phones and fax machines; DECT Cordless Phones
for staff on the move; simple voice mail and multi button handsets.
VoIP Telephone Systems
Natively provide access to NBN Ready Digital phone lines or SIP trunks as they can
be known as. Typically the small VoIP phone system has the same benefits of the
latest smart Digital Key Telephone systems, utilsing the same feature set and multi
button handsets.
Hosted Phone Systems
Are perfect for small SME’s and SOHO’s, usually up to 10 staff. The key benefit here
is low entry cost coupled with VoIP call cost reductions.

3. Level 1, Unit 57, 28 Amazons Place. JINDALEE 4074
T | 1300 851 411 F | 1300 78 2205 info@phonesystemsbrisbane.net.au ABN: 97 635 266 828
Virtual Phone Systems
Is where a phone system manufacturer has developed their system to work
successfully on Virtual Servers which is the latest generation of computing. The
beauty of VM ware software and servers is the end users can be anywhere in the
world to be effective.
Unified Communications
If on the other hand your business is more sophisticated and requires a more
advanced communications solutions it is likely that you will benefit more from a
Unified Communication (UC) solution. Some of the key benefits of UC include;
support for multiple branch offices; access to key staff regardless of their location –
teleworking; web collaborative conferencing; advanced call management; user
presence information; mobility; graphical user interface software (GUI); increased
staff efficiencies and productivity; in house administration; central telephone operator
for multiple sites; instant message across your enterprise; video conferencing… just
to name a few.
3. Does the telephone system meet your primary needs? Is the sales person
trying to baffle you with techno babble and sell you on features that you don’t really
need and will rarely use?
 A telephone systems vendor in Brisbane has stated that 92% of telephone
system features are rarely if never used.
4. What about business continuity (redundancy) and disaster recovery? Just
think about the recent natural disasters in Brisbane… many telephone systems in
Brisbane were destroyed. Many businesses simply couldn’t recover and have had to
walk away.
 What’s your disaster recovery plan?
5. Have ALL of your communications needs been considered? Changing,
upgrading or modifying one communication component can potentially impact your
other communication means.
 So have you considered all aspects including landlines, data and IT networks,
mobile (voice and data), broadband, etc?

4. Level 1, Unit 57, 28 Amazons Place. JINDALEE 4074
T | 1300 851 411 F | 1300 78 2205 info@phonesystemsbrisbane.net.au ABN: 97 635 266 828
6. Have you overlooked the advantages of combining your mobile phone into
your office communications? Telco’s have conditioned us to believe that we need
more and more devices to communicate, usually as many as they can sell us.
 There are many better and much smarter ways…
7. Will you get sufficient training on your new system? Let’s face it the initial
training on your telephone system is likely to be quickly breezed over by a technician
(not a teacher) and rapidly forgotten.
 How will you make sure that you get the best value from your investment.
8. Are you purchasing on price alone? If you are chances are you won’t be
buying what you really need for your business. The great news is that you can get
exactly what you need for your business and have it paid for from massive savings
on your phone bill. This is absolutely the case if you are spending more than $492 in
phone call usage per month.
9. How do you know if you are talking to the right vendor for your business?
 The most telling sign is whether or not a prospective vendor does their
homework on your business.
 You want to be sure that you are getting a well researched and designed
solution that is just right for your business.
 This research should, at a bare minimum, include key stakeholder interviews,
site(s) audit and phone traffic analysis.

5. Level 1, Unit 57, 28 Amazons Place. JINDALEE 4074
T | 1300 851 411 F | 1300 78 2205 info@phonesystemsbrisbane.net.au ABN: 97 635 266 828
Here’s what some of our happy customers have said…
“While the financial benefits are great… the follow-up service was excellent”.
Peter Rushmore, Practice Manager, Terrace Eye Centre.
“Greg is easy to talk to, especially when it comes to explaining in layman’s terms how the
new telephone system will operate”.
Laurice Woods, Managing Director, Janitor Supplies Pty Ltd
“…we now have more incoming lines without more cost”
Cathy Sawyers, Practice Manager, Wellers Hill Medical Centre
… “call queuing has reduced the pressure on reception”.
Cathy Sawyers, Practice Manager, Wellers Hill Medical Centre
“As a bonus, Greg identified an overcharging error in our Telstra accounts. This led to a $7,000 refund
from Telstra”.
Deidre Grace, Director, People in Plastic Pty Ltd.