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EFFECTIVE CUSTOMERS RELATIONS By: Albert Ohiokhie (HR Learning Session)
Course Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
WHO IS A CUSTOMER ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The customer in the IITA - HR concept ,[object Object]
Why is effective customer relations important   ,[object Object],[object Object]
Planning a caring approach. ,[object Object],[object Object],[object Object],[object Object]
Planning a caring approach (cont.) ,[object Object],[object Object],[object Object],[object Object]
Planning a caring approach (cont) ,[object Object],[object Object],[object Object]
Caring on the phone ,[object Object],[object Object],[object Object],[object Object],[object Object]
Customer care – the Electronic way. ,[object Object],[object Object],[object Object],[object Object]
Difficult customers –   ,[object Object],[object Object],[object Object],[object Object]
Handling Difficult customers ,[object Object],[object Object],[object Object],[object Object]
A question for all – Is the customer always right ? ,[object Object]
[object Object]

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Effective Customers Relations