23rd Jan 2013 - Outputs from session

1. Practical, Interactive
Facilitation Skills
Dr Penny Pullan
IIBA UK NW&E Branch, Leeds
23rd January 2013
© 2013 Making Projects Work Ltd

2. Penny Pullan
Facilitator/Business Analyst/PM
Focus: Leadership
I work with clients grappling with tricky
projects, which usually include:
 disinterested stakeholders
 ambiguous requirements
 virtual teams
 bags of uncertainty
Host of BA Summit (basummit.com)
Speaker at IIBA Europe Conference
Clients all over the world.
My first book (more later) 
Next book:
Business Analysis and Leadership Sept 13
© 2013 Making Projects Work Ltd

3. www.onedifference.org/uk/water/
www.playpumps.org
© 2009 Making Projects Work Ltd

4. So what’s the play-pump for
our facilitated sessions as
business analysts?

6. What Issues Do You Face in
Your Facilitated Sessions?

7. © 2010 Making Projects Work Ltd

8. On the left: 2010 Making Projects Work Ltd
©

9. On the right:
© 2010 Making Projects Work Ltd

10. Before the meeting:
© 2009 Making Projects Work Ltd

11. © 2009 Making Projects Work Ltd

12. © 2009 Making Projects Work Ltd

13. © 2009 Making Projects Work Ltd

14. www.graphicsmadeeasy.co.uk
© 2009 Making Projects Work Ltd

15. © 2009 Making Projects Work Ltd

16. What is the ideal environment?

17. © 2009 Making Projects Work Ltd

18. “I was inspired to try a different approach in order to get feedback from staff
affected by a project I am working on. By enabling anonymous feedback using
post-it notes, I've finally broken through the wall of silence!”
“Incredible how such a simple technique can be so effective. My problem was that I
wasn't even getting negative feedback and this is what I was after - the exercise
provided me this, plus the bonus of lots of positive feedback as well.”
Many thanks,
Leila Cameroo
Senior Business Change Analyst
(Local Government)

19. © 2009 Making Projects Work Ltd

20. What Really Works
in Your Facilitated Sessions?

21. © 2009 Making Projects Work Ltd

24. What if you can’t be face to face?

27. Conference Call Frustrations
www.conferencecallsmadeeasy.com
© 2009 Making Projects Work Ltd
©2008 Making Projects Work Ltd. All Rights Reserved

28. PRIZE DRAW!
Tonight, one person will walk away with my first book,
recently published by Gower: A Short Guide to Facilitating
Risk Management.

29. Everyone who asks for it will receive my report:
“12 ½ ways to make your meetings work”
and an invitation to my next BA Summit
penny@makingprojectswork.co.uk
www.makingprojectswork.co.uk

30. www.makingprojectswork.co.uk

31. References and Booklist for tonight’s talk:

32. Also look out for:
•Open course in Facilitation on 8/9th May 2013
•BA Leadership Development Programme 2013 (in-house)
•Outstanding Outsiders (.com)
© 2012 Making Projects Work Ltd

33. What questions do you have?