New Infographic from ICF International shows how traditional order-and-ship warehouses are giving way to dynamic online communities using data from 2009-2013. http://www.icfi.com/clearinghouses

1. FEDERAL CLEARINGHOUSES
THE TRANSFORMATION OF
Taking advantage of a gold mine of insights
to continuously improve the user experience.
ANALYTICS
Making sure that site search works—ensuring
relevant results across common search terms and
allowing users to further refine results.
SEARCH
+180%
RSS Feeds
HERE’S WHAT’S DOWN AND OUT
HERE’S WHAT’S UP AND IN
Fostering online collaboration, increasing the
knowledge share, and incentivizing participation.
COMMUNITY
Understanding what your users want to do
and what information they’re looking for when
using various mobile devices.
MOBILE
+815%
Twitter Integration
+727%
Facebook Integration
+63%
Online Chats
Online Training
+207%
-9%
Hard Copy Distribution
of Materials
1
2
3
Do you have an efficient, cost-effective method of updating content?
Do you know what your users want to do across different devices?
How does social media fit into your overall site strategy?
Questionsto ask before transforming
your clearinghouse...
?
Traditional order-and-ship warehouses give way to dynamic online communities
-33%
Online Libraries
ICF International's latest benchmarking study reveals major shifts between 2009 and 2013.
Research includes:
Department of Health and
Human Services sites
59 other federal and
state sites
71 sites supported
by ICF
20
Identifying key content that must be translated
and published in multiple languages.
LANGUAGES
+20% Content in Multiple
Languages
+19% Subscription
Services
+207%
Tagging and Bookmarking
Consult with a leading expert in government clearinghouses to discover
how to transform your traditional order-and-ship warehouse to an online
community exchange.
icfi.com/clearinghouses
Copyright © 2014