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Mit Qualtrics und SAP C/4HANA zur 5-Sterne-Bewertung

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Inhalt:
In diesem Webinar wird die neuste Akquisition der SAP - Qualtrics - vorgestellt. Sie erhalten einen ersten Einblick in Qualtrics und es wird darauf eingegangen, welchen Mehrwert Qualtrics für Sie bietet. Zusätzlich zeigen wir mögliche Verknüpfungen zwischen SAP C/4HANA und Qualtrics auf, die beispielhaft in einer Live-Demo gezeigt werden.

Dieses Webinar eignet sich für:
- Verantwortliche aus den Bereichen Marketing, Personal, Vertrieb und Service, die einen Überblick über die Verbindung zwischen SAP C/4HANA und Qualtrics erhalten wollen.
- Anwender aus den Bereichen Marketing, Personal, Vertrieb und Service, die einen Einblick in das Thema Qualtrics erhalten wollen.

In diesem Webinar lernen Sie:
- Die theoretischen Grundlagen kennen, auf denen der Einsatz von Qualtrics basiert.
- Die Einsatzmöglichkeiten von Qualtrics in Verbindung mit SAP C/4HANA kennen.
- Möglichkeiten zur Steigerung der Kundenzufriedenheit bzw. Optimierung der Customer Experience.

Agenda:
1. Einführung in die theoretischen Grundlagen der Experience Economy
2. Vorstellung des Qualtrics research core
3. Live-Demo: Qualtrics in Verbindung mit SAP C/4HANA
4. Key Takeaways

Links:
Website: https://ibsolution.de/
Karriereportal: https://ibsolution.de/karriere/
Webinare: https://www.ibsolution.com/academy/webinare
YouTube: https://www.youtube.com/user/IBSolution
LinkedIn: https://de.linkedin.com/company/ibsolution-gmbh
Xing: https://www.xing.com/companies/ibsolutiongmbh
Facebook: https://de-de.facebook.com/IBsolutionGmbH/
Twitter: https://twitter.com/ibsolutiongmbh?lang=de
Instagram: https://www.instagram.com/ibsolution/?hl=de

Veröffentlicht in: Technologie
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Mit Qualtrics und SAP C/4HANA zur 5-Sterne-Bewertung

  1. 1. Qualtrics und SAP C/4HANA Auf dem Weg zu 5-Sterne-Bewertungen Heilbronn, 17. Oktober 2019
  2. 2. Ihre heutigen Moderatoren 17.10.2019 academy.ibsolution.de 2 Paulina Sulej Frederik Heine Digitalisierung & Innovation Digitalisierung & Innovation Paulina.Sulej@ibsolution.de Frederik.Heine@ibsolution.de
  3. 3. Agenda 1. Experience Economy 2. Produktportfolio - Qualtrics 3. Live-Demo: Qualtrics im Zusammenspiel mit SAP C/4HANA 4. Key Takeaways
  4. 4. Agenda 1. Experience Economy 2. Produktportfolio - Qualtrics 3. Live-Demo: Qualtrics im Zusammenspiel mit SAP C/4HANA 4. Key Takeaways
  5. 5. Experience Economy „Reifen as a service“ 17.10.2019 academy.ibsolution.de 5
  6. 6. Experience Economy Phasen der wirtschaftlichen Evolution 17.10.2019 academy.ibsolution.de 6
  7. 7. Experience Economy Was ist eine Erfahrung? 17.10.2019 academy.ibsolution.de 7
  8. 8. Experience Economy 17.10.2019 academy.ibsolution.de 8
  9. 9. Agenda 1. Experience Economy 2. Produktportfolio - Qualtrics 3. Live-Demo: Qualtrics im Zusammenspiel mit SAP C/4HANA 4. Key Takeaways
  10. 10. Produktportfolio - Qualtrics Research Core  Online-Umfrageplattform  Flexible Individualisierungsmöglichkeiten  Erstellung von Analysen und Berichten  Erreichbarkeit über alle Kanäle 17.10.2019 academy.ibsolution.de 10
  11. 11. Produktportfolio - Qualtrics Customer Experience  Intelligentes Informationssystem iQ (Text IQ, Stats IQ, Predict IQ)  Ableitung von Maßnahmen  Einbindung von Mitarbeitern 17.10.2019 academy.ibsolution.de 11
  12. 12. Produktportfolio - Qualtrics Employee Experience  360-Grad-Feedback  Besseres Verständnis ggü. der Mitarbeiter 17.10.2019 academy.ibsolution.de 12
  13. 13. Produktportfolio - Qualtrics Brand Experience  Marketingentscheidungen wertefrei treffen  Automatisierte Analyse  Markenerlebnis als Schwerpunkt 17.10.2019 academy.ibsolution.de 13
  14. 14. Produktportfolio - Qualtrics Product Experience  Produktpriorisierung  Nachhaltige Qualitätssteigerung  Sammlung von Produktfeedback 17.10.2019 academy.ibsolution.de 14
  15. 15. Produktportfolio - Qualtrics 17.10.2019 academy.ibsolution.de 15
  16. 16. Qualtrics in Verbindung mit der SAP C/4HANA Suite 17.10.2019 academy.ibsolution.de 16
  17. 17. Agenda 1. Experience Economy 2. Produktportfolio - Qualtrics 3. Live-Demo: Qualtrics im Zusammenspiel mit SAP C/4HANA 4. Key Takeaways
  18. 18. 17.10.2019 academy.ibsolution.de 18 Live-Demo
  19. 19. Agenda 1. Experience Economy 2. Produktportfolio - Qualtrics 3. Live-Demo: Qualtrics im Zusammenspiel mit SAP C/4HANA 4. Key Takeaways
  20. 20. 17.10.2019 academy.ibsolution.de 21 ?
  21. 21. Key Takeaways  360-Grad Sicht auf alle beantworteten Umfragen  Zeitnahe Reaktion  Ständige Dienstleistungs- und Produktverbesserung  Kundenzufriedenheit erhöhen  Lösungs- und Verbesserungsvorschläge für alle Unternehmensbereiche:  Customer  Employee  Brand  Product academy.ibsolution.de 2217.10.2019 academy.ibsolution.de 22
  22. 22. Raving fans – zu jeder Zeit 17.10.2019 academy.ibsolution.de 23
  23. 23. Weitere Informationen finden Sie auf academy.ibsolution.de Unser Service für Sie: Ab morgen finden Sie dieses Webinar und die zugehörigen Folien unter: academy.ibsolution.de Nächstes Webinar: 24. Oktober 2019: „Wie Sie mit Hilfe von SAP Field Service Management Ihre Service-Techniker effizient einsetzen“ Warum nicht auch Ihren Kollegen zeigen? Anmeldung auf academy.ibsolution.de 17.10.2019 academy.ibsolution.de 24
  24. 24. 17.10.2019 academy.ibsolution.de 25 ?
  25. 25. Kontakt Paulina Sulej Sales Executive SAP C/4HANA Paulina.Sulej@ibsolution.de +49 160 98071551 IBsolution GmbH Im Zukunftspark 8 74076 Heilbronn

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