1. IBM Global Technology Services
IBM Storage Optimization and Integration
Services for global insight
Global financial services organization improves storage resource planning,
reclamation and cost recovery
Furthermore, like many IT
organizations, the client maintained
a service bureau model, charging
storage consumers for usage
to recoup infrastructure and
operational costs. Without
advanced reporting capabilities
and line of business insight into
storage utilization and allocation,
the process of departmental
chargeback was difficult, manual
and often less than accurate.
Global insight using IBM Storage
The business challenge Enterprise Resource Planner (SERP)
Overview The customer, one of the three largest IBM deployed SERP software in two
financial services institutions in the datacenters as a proof-of-concept
 The Challenge world, was responsible for managing to demonstrate the benefits of the
A large financial services institution multiple petabytes of critical data in product. SERP provided the customer
needed to manage critical data in more than 50 datacenters across with dynamic reporting capabilities—
over 50 datacenters worldwide four continents. The task was such as storage utilization by line of
compounded by a series of mergers business and by tier in one pane of
 The Solution which created disparate Storage Area glass—not available with any standard
Global insight using SERP extracts Network (SAN) islands in many of Storage Resource Management
data from SRM tools and correlated their datacenters, with infrastructure (SRM) tools. The customer realized
it to the customers’ asset and services provided by three that with SERP they could create a
management systems primary storage technology vendors. re-tiering strategy to reduce their
Additionally, outsourcing initiatives and dependence on the expensive Tier 1
 The Benefit organizational changes contributed infrastructure, thereby driving down
Helped deliver rapid value and to a company-wide loss of insight into capital expenditure costs. They could
real return on investments storage and infrastructure utilization. map back tier usage to the lines-of-

2. business and thus understand which world’s largest organizations in order reporting capabilities have helped
applications, geographies, and lines to allow customers to gain insight into the customer centralize its SRM
of business would be impacted by how their lines-of-business are using worldwide, resulting in discovery
migrations to lower tiers. Additional storage assets. of 11 petabytes of raw storage (8
benefits included global visibility into petabytes usable), to be presented
all potentially reclaimable storage, as Delivering rapid value to over 8,000 servers worldwide.
well as a consolidated view of out-of- Over the course of the initial pilot,
rev components when compared to SERP from IBM helped the customer Powered by SERP, the customer’s
the corporate gold standards. reclaim more than eight terabytes of correlated utilization reporting
underutilized or unused storage. Over capabilities provide the information
As a result of the test installation, the full implementation the customer required to plan the organization’s
IBM was chosen to help deliver the discovered approximately 100 future infrastructure expansion,
customer’s Global Storage Resource terabytes of potentially reclaimable including a re-tiering strategy to
Management (GSRM) solution. This storage, which helped control future decrease Tier 1 dependence. The
solution, deployed in core datacenters storage spend and reduce overall customer has been able to present
to collect information from 11 standard infrastructure costs. each line of buesiness with its
SRM instances across 50 datacenters utilization data to help justify cost
worldwide, provides the institution The benefits to the organization recovery efforts and better plan
with a single global reporting window have been substantial. SERP’s business unit-specific storage needs.
through which line of business
managers and other stake holders in Real return on investment
the IT Service Bureau can manage
and view their current IT usage on a “The project resulted in a global view of the
global, regional, or local basis.
entire bank’s storage configuration, capacity and
How SERP works
utilization data by line-of-business, data center
SERP extracts data from SRM tools location and tier. The project enabled the bank to
and correlates it with the customers’ identify storage utilization by tier and to reduce
asset management systems, enabling annual Tier 1 storage spend from $120MM in
users to maximize utilization of existing
2005 to $0 in 2006. With 99 percent of the global
systems, plan expansion, reclaim
storage and better manage capacity.
storage infrastructure and 90 percent of servers
SERP automates these features, instrumented, GSRM has put control of tiered
delivering scores of customizable storage directly in the hands of IT’s customer, the
reports and invaluable insight into a lines-of-business.”
company’s storage infrastructure.
Furthermore, SERP is scalable, —Vice President and Senior Architect, Global Storage Management
growing to meet the needs of the Systems Top Global Financial Services Firm

3. The future For more information about IBM Storage
Further integration efforts with the Optimization and Integration Services
customer’s asset management, for global insight, visit:
back-up and chargeback systems will
provide enhanced reporting, ease the ibm.com/services/storage
decision making process for future
storage purchases, and increase the
cost recovery of storage assets.
“The project enabled the
bank to identify storage
utilization by tier and
to reduce annual Tier 1
storage spending from
$120MM in 2005 to $0
in 2006.”
—Vice President and Senior
Storage Architect, Global 5
Financial Organization
Benefits summary
• Enterprise-wide storage visibility
• Rapid scaling as company grows
• Enhanced storage cost-recovery
through business unit-level report-
ing and charge-back support
• Improved capacity planning
capabilities
• Identification and reclamation
of unused or underutilized
storage resources
• Powerful, customizable reporting
• Facilitation of mergers and aquisi-
tions integration

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