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Government SOA: Social Services and Social Security Organizations
1. IBM Global Business Services
IBM Institute for Business Value quick read
Social Services and
Social Security
From possibility to actuality
Why social services and social security organizations are turning to SOA
only understand what SOA is, but how
Social services and social security organizations face numerous
to apply it strategically in their organiza-
challenges, including the increasing cost and complexity of their IT tion to business problems specific to
systems. A service-oriented architecture (SOA) can help overcome their industry.
these IT challenges by enabling organizations to optimize their existing
We use three scenarios in the social
IT investments and realize higher levels of efficiency and flexibility. services and social security domain
to show how to apply SOA to problems
Public social services and social security with a different configuration of services that are common to most social pro-
organizations face a host of challenges – to help a person with mental illness gram areas.
compelling them to move faster and more live more independently. There are, of
• Using a retirement pension scenario,
flexibly, target services more effectively, course, legal, funding and, in some
we show how SOA can enable sig-
concentrate resources on increasing cases, technology-related constraints
nificant new functionality to IT systems
program efficiency and effecting positive that may make it difficult to share
and permit better outcomes, without
client outcomes. Add to these factors services – whether social services or SOA
replacing existing computer systems.
the need to adapt quickly to legislative services. SOA provides an approach
changes and the growing demands for for organizations to deal with these • For managing disability determinations,
services and benefits – all in the face “technology-related constraints” that can an SOA approach illustrates that
of shrinking resources – and it’s easy to fundamentally change the way social existing single purpose systems could
see why administrators and executives services and social security systems be integrated and used in new ways to
are looking for new and better ways of interact, providing an unprecedented help improve service delivery. Benefits
doing business. But the IT systems that level of flexibility for the way social and services may be improved and
enable these programs and services services are delivered and managed. costs held in check by using existing
add challenges of their own: increasing systems more efficiently.
complexity and the costs associated Can SOA really influence the structure • An unemployment scenario
with change. of entire social systems? Can it really demonstrates how SOA provides
change the way that organizations pro- access to individual functions within
In the field of social services and social vide benefits and services? And, can applications – making the operating
security, services may be incorporated it help ensure that clients get the benefits environment more flexible and
into various service plans. For example, and services that they need, and to providing greater opportunity for
the same substance abuse service that which they are entitled? To answer these business process change.
is grouped with other services to help questions, business leaders must not
prevent child abuse may be re-used