1. 1 Quicken Loans Proprietary and Confidential
Mortgage Insiders Program

2. 2
 Over 10,000 full-time team members
 4 offices located in Michigan, North Carolina, Ohio and Arizona
 Largest 50-state centralized FHA direct underwriter
 Ranked # 3 Retail Lender
 We make it happen – we funded over $83B in 2013
Quicken Loans Proprietary and Confidential

3. 3
For the fourth consecutive year, J.D. Power
ranks Quicken Loans
“HIGHEST IN CUSTOMER SATISFACTION FOR PRIMARY LOAN
ORIGINATION”
Ranked among Fortune Magazine’s top 30
“100 BEST COMPANIES TO WORK FOR” in America,
ranked #10 for 2012
Ranked #1 “BEST PLACES TO WORK IN IT”
four years in a row, and among Top 15
for eight years running by Computer World Magazine
Ranked as the nations #1 employer on WORKPLACE
DYNAMIC’S 2013 NATIONAL TOP WORKPLACE LIST, a
benchmark study of more than 870 companies based solely
on feedback gathered through an employee survey
Quicken Loans Proprietary and Confidential

4. 4
 A principle-based , “anti-bureaucratic” culture, which
simply means we have a flat structure without hierarchy
 Our client- focused culture ignites passion, accelerates
results, and leads clients to the right decision with
certainty
 Highly Focused on “ISMs”
 Always raising our level of awareness
 It’s not about who is right, it’s about
what is right
 Responding with a sense of urgency is
the ante to play
 Every client. Every time.
No exceptions. No excuses.
 You’ll see it when you believe it
Quicken Loans Proprietary and Confidential

5. 5
 We set realistic expectations upfront with clients
 We provide a checklist of documents needed
 We provide proactive updates throughout the
process
 Our transferee satisfaction is an astonishing 95%
 We close many of our loans in
30 days or less
Quicken Loans Proprietary and Confidential
Closings done in your
home or office.

6. 6
 We will provide your employees with the highest
quality mortgage product that fits their personal
goals and needs
 Our Financial Wellness Program will help increase
employee satisfaction and retention
 We will work with you, our partner, to create the
appropriate marketing strategies with the flexibility
to make changes along the way
Quicken Loans Proprietary and Confidential

7. 7
 Dedicated toll-free number for your employees
 Personalized service with specific mention of your company
 A trusted source for expert mortgage advice, and education
 Co-branded web landing pages, banner ads, direct mail and
many other customized marketing tools
 Financial incentive for your employees - $500 cash-back at
closing
Quicken Loans Proprietary and Confidential

8. 8
 VIP Web Page
 Exclusive Employee
Communication-via direct
mail
 Co-branded web page
 Banner Ads
 Get current market
information from our
monthly newsletter
Quicken Loans Proprietary and Confidential

9. 9
MyQL.com is a user-friendly, intuitive portal that
allows clients to:
 Easily walk through each step of the online mortgage
process
 Proactively follow along the mortgage process
 Manage their mortgage online 24/7
 Upload documents
 View their loan team’s contact information
 E-sign loan documents
Quicken Loans Proprietary and Confidential

10. 10 Quicken Loans Proprietary and Confidential

11. 11
Quicken Loans becomes the first mortgage provider to
create a mobile tool that guides clients from their initial
application to the closing table.
Quicken Loans Proprietary and Confidential

12. 12 Quicken Loans Proprietary and Confidential

13. 13
Follow Quicken Loans on all of the social
media outlets!
Quicken Loans Proprietary and Confidential

14. 14 Quicken Loans Proprietary and Confidential

15. 15 Quicken Loans Proprietary and Confidential

16. 16
IAML Services, Inc. is a full service provider of member/employee benefits
solutions, focusing primarily on voluntary benefits. By partnering with many
of the nation’s top service and product providers, IAML Services can help
employers lower their member benefit costs and administrative demands
while providing a "best- in-class" member benefits portfolio for their
members. A few of our partnerships include:
IAML Services, Inc. is an affiliate of the Institute for Applied Management &
Law, Inc. (IAML). For the past 30+ years, IAML has been the leading provider
of state-of-the-art public and in-house training and certificate programs in
Employment and Benefits Law, and HR Management. In addition, IAML
offers AudioPro Teleconferences, Extensive E-Learning and DVD Programs.
IAML Services, Inc. is an extension of IAML’s commitment to provide the best
possible programs, products and services to our valued clientele.
As a special incentive, IAML will extend 20% discounts on all of IAML’s
offerings as long as the TRUECar Employee Car Buying Program is being
offered to your employees.
IAML Services, Inc.
450 Newport Center Dr., Suite 390
Newport Beach, CA 92660
(949) 760-1700
Please contact:
Quicken Loans Proprietary and Confidential