PROFESSIONAL GROOMING
AND ETHICS
TRAINING BY:
HUSSAIN IMRAN

BRIEF OUTLINES
• Professional Grooming Definition
• Displaying yourself as a brand “I” Brand
• Ensure to have formal dress code
• Workplace etiquette
• Basic grooming and hygiene
• Offensive Habits
• DO’S and DON’T’S
• Conclusion

GROOMING DEFINED
• It is the process of making yourself neat and attractive.
• The things which you do to make yourself, your
appearance tidy and pleasant.
• Grooming is about how people take care of their body and
appearance.

PROFESSIONAL
GROOMING
• Aristotle said:
“Your personal beauty is greater recommendation than any
reference letter”.
• So appearance DOES MATTER !

A.B.C OF GROOMING
 APPEARANCE
 BEHAVIOR
 COMMUNICATION

PRODUCT
PRESENTATION
• In which form would you like to receive this product.?

PRODUCT
PRESENTATION

DISPLAYING AS AN “I”
BRAND
• Certainly a good packaging makes a huge difference at
the look of the product.
• So what about the image of the employee then?
• “Do not judge a book by its cover”. Considered a wrong
statement in a retail business.
• Consider yourself as a brand and imagine that what
impact you and your clothes will have on the people
around you.

DISPLAYING AS AN “I” BRAND
• Ask Your self
• Is my image in tune with my profession?
• Am I as a brand reflecting the true image of company?
• It is mandatory for every staff member to be properly dressed
and well groomed.
• NO MATTER if they interact with customer or NOT.
• This leaves your good impression on colleagues, top
management and everyone here.
• Customers also feel that the company maintain high standards.
• If we are properly dressed up this will also
enhance our confidence.

FORMAL V-S INFORMAL
DRESS CODE.
• Always go for the formal dressing whenever you are going
to your office.

THE RIGHT DRESS
CODE IS

THE WAY YOU PRESENT MATTERS
• The external presentation of an employee at every
business matters a LOT!!
• In a Luxury items business, the decision of customer
whether to BUY or NOT depends upon the first impression
given by the employees specifically at initial level.
• Similarly everyone inside the organization whether he/she
is junior or senior are also judged by the management the
way they present themselves.
• In first impression the type of clothes which we are
wearing also portrays a positive or negative impression of
our personality.
• If we are properly dressed (formal) this will enhance our
image in the eyes of everyone around us.
• So lets accept that PEOPLE ARE JUDGED BY THEIR
EXTERNAL APPEARANCE.

THE WAY YOU PRESENT MATTERS
ACCEPTABLE
NOT
ACCEPTABLE

BASIC GROOMING &HYGIENE
Take bath daily.
Must shave daily if not having a beard.
Nails should be properly trimmed.
Be very careful about the body odor use a deodorant.
Never have a bad breath. Use a mouthwash.
Clothes should be clean and tidy formal.
Shoes should always be polished and shining.
Smokers should take care to avoid nicotine stains on teeth and
hands, as well as ‘tobacco breath’
Must have a SMILE on the face.

GENTLEMEN
A well groomed gentlemen has the following standards:
FACE
 Clean shaved. No growing beard or moustache well trimmed and
above lip level.
 Teeth must be brushed clean without nicotine stains.
 Sideburns are to not be longer than half the length of each ear.
 Wash your face frequently to appear fresh.
 A good night’s sleep adds to your good looks.

GENTLEMEN
HAIR
 Clean, neatly cut and not extending below the ears
 It should be at or above the collar line of the uniform
or shirt.
 Always well combed
 Frequently shampooed
 Kept in place, but not oily

GENTLEMEN
SHOES
 Well repaired heels.
 Always clean and polished.
 Make it a habit to wipe your shoes clean each time you go to the
rest room to freshen up.
 Laces tied neatly at all times.
 Socks should be clean.

WELL GROOMED LADY
A well groomed lady would exhibit the
following minimum standards:

JEWELLERY
Prefer a single ring. Wedding ring can be worn.
Only two rings on one hand or a maximum of three rings.
Simple thin necklaces can be worn but should not be visible.
Prefer tops should not larger than ½ inch.
Nose rings and anklets are not to be worn.
No unnecessary jewels to be worn.
Only one light gold bangle or bracelet may be
worn.
Wear a simple watch not too funky.

HAIR
Hair should be left open only if it is above
shoulder length.
While at work it should be away from the face.
Long hair should be tied in a bun using a net or pulled back
neatly.
Hair accessories should be black and minimal.
Only natural looking hair dye should be used.
Short hair should be cut in elegant contemporary style

HAIRSTYLE
Recommended
 The French knot
 A simple bun
NOT Recommended
 Low loose knots tied at
the nape of the neck
 Oily hair and plaits

DAY MAKE UP
• Should be light, delicate and carefully applied to
medium shades. i.e. Pinks, peaches should be used.
• Blush-on on the cheek bones and along the neck is a must.
• It enhances features.

EYE MAKE UP
• A light application of mascara, a light shade of eye shadow.
• Dark shades of eye shadows e g Brown, pink, red should be avoided.
• Dark circle should be covered with under eye make up.

HANDS FOR LADIES
• Hands should always be clean
and well-manicured.
• Use of mehndi on hands or
any part of the body is not
allowed.
• Nails should be well shaped
with a medium colour
application of nail polish.
• Extremely long nails,
enamelled with very bright or
dark shades of nail polish are
not allowed.

SHOES FOR LADIES
Low heeled are appropriate
Shoes are not to reveal your heels or toes

MISCELLANEOUS
Cosmetics worn must be natural looking not heavy.
Stockings that are worn should complement the skin tone of the
associate.

BASIC GROOMING AND HYGIENE
Take bath daily.
Nails should be properly trimmed.
Be very careful about the body odor use a deodorant.
Never have a bad breath. Use a mouthwash.
Clothes should be clean and tidy.
Shoes should always be polished and shining.
Must have a SMILE on the face.

DO’S AND DON'TS AT THE
WORKPLACE
DO’S
 Respect every colleague.
 Show empathy towards
everyone here.
 Prioritize your work
DON’TS
 Inappropriate language
 Unnecessary argument
 Procrastination
 Don’t wear too shiny or
eye catching colors

WORK ETHICS
 Ethics is a collection of values and behaviors which
people feel are moral.
 In other words, ―”ethics” is the name we give to our
values or good behavior.
 Positive work ethic is the collection of all the values and
actions that people feel are appropriate in the work place.

1. Attendance
2. Character
3. Loyalty
4. Honesty
5. Trust worthiness
6. Initiative
7. Responsibility
8. Teamwork
9. Attitude
10. Self Confidence
11. Organizing skills
12. Communication
WORK ETHICS
To be successful in a career you must possess both strong occupational skills and
good work ethics.
The following are fourteen areas of work ethic traits and performance standards
you are expected to show at the workplace:
13. Cooperation
14. Respect

ALWAYS REMEMBER!!!!
 EVERY CUSTOMER HAS ITS OWN WORTH
 REMEMBER Every customer is important
 Please NO BACK BITING no comments about any customer…
 DON’T MAKE ASSUMPTIONS ABOUT CUSTOMER buying
 TREAT EVERY CUSTOMER ALIKE
 SADDRUDDIN HASHWANI EXAMPLE
 We are moving to DIFFERENT PHASE BETTERMENT now

6 PROMISES TO BE MADE
1. HONESTY
2. HARDWORK
3. PUNCTUALITY
4. OBEDIENCE
5. DISCIPLINED
6. LONG TERM

CONCLUSION
• In return of SALARY and all OTHER BENEFITS which the
company is giving you, in return the company wants only 3
promises from you
 HONESTY
 LOYALTY
 RESPONSIBILITY