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Humberto da Costa Guimarães
Brazilian, married, 52 years, 4 children
Phones: RJ (21) 2437-7280 (21) 9805-3894
ES (27) 3329-0988 (27) 9949-7374
Email: hcg@uol.com.br
Telecom & IT Solutions (CTS and Wireless, Data Communication, IT, CRM, ProVision)
ACADEMIC FORMATION
Doctorate – Ph.D.: Computer Engineering - University of Berkeley, California, USA
Masters: Computer Engineering - University of Berkeley, California, USA
Post Graduation: Computer and Systems Engineering - UERJ Universidade do Estado do Rio de Janeiro.
Superior: Electronics and Telecommunications Engineering - UERJ Universidade do Estado do Rio De Janeiro.
Superior: Mathematics - UFF Universidade Federal do Estado do Rio de Janeiro.
LANGUAGES SPOKEN:
Fluency in the English language, and good knowledge of Spanish, Italian and French.
PROFESSIONAL PROFILE:
Vast experience of more than 35 years in the areas of Telecommunications and IT, acquired in large renowned
companies such as: Petrobras, BraslTelecom, CPqD, ANATEL, TELEFONICA CELULAR, LUCENT
TECHNOLOGIES, TELEBRAS, EMBRATEL, AVAYA, CPM SYSTEMS, CTIS COMPUTER SCIENCE, DATAPREV,
BRADESCO, UNISYS, VARIG, DATAMEC, BANCO DO BRASIL and fiveTECH, acting as Telecommunications
Manager, Project Manager, Systems Auditing Manager and IT Manager.
Working since 2005 in the IT PETROBRAS Department, in charge of management with the development of the
PMO in defining and disseminating best practices for monitoring and controlling the progress of the projects and
support managers for managing their projects. These activities involve support and administration of Microsoft EPM,
MS Project guidance and continuous use of PS SAP/R3 module for planning and consulting IT projects.
Accomplished the course EMP273 and other management-related projects of Petrobras in SAP training, taking the
project coordinator role and access to BW to consult on physical and financial progress of project profiles, besides
the annual planning of projects in SAP.
Knowledge in MS Project and PS SAP/R3 , Oracle , PL / SQL and Delphi module, besides the basics of Agile
Project Management Methodology, Java, Access, Unix , Rational Rose and UML.
As a Senior Project Manager, I am responsible for planning the delivery of the project at hand.
Manage the day-to-day working, utilization, implementation and technical consultants engaged on client
assignments from ensuring the correct material turns up before a job, to explaining the work ethics and activities to
colleagues.
Report progress on projects by suitable media to sector management, maintain and update project reporting,
checkpoints and financial reporting to a high standard.
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Plan and arrange visits to existing and new potential clients, ensuring every client receives sufficient support to
enhance their relationships.
Develop contacts with senior staff, directors, and other influential staff within each account during the
implementation phase.
Co-ordinate required support levels and training.
Produce reports on each project at agreed intervals, and whenever substantive actions are required.
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Effective participation in the implantation of ProVision at BrasilTelecom - BrT, from the beginning of the project until
the present date, especially in OMS and OBJECTEL, together with Accenture. including the field inventory survey
made at BrT branch offices for the loading of OBJECTEL, as well as in the Roll-Out in all the branches of BrT.
In charge of management, definition and specification of processes of Project SLM (Service Level Management),
both in the implantation as well as for the relationship with BrT and Accenture, once this system is directly
connected to the CLARIFY, OBJECTEL and OMS. This Project is in its final phase of attended operation.
Responsible for the management of service activities of wirelines, wireless, Call Center, IT and CRM, including
auditing against frauds in these environments and in Mediators of TELECOM (Telefonica, EMBRATEL and Lucent
Technologies); staff management; management and purchasing of telecom equipment; implantation and
reorganization of different departments inherent to the mentioned areas.
Effective participation in the definition, specification and sizing of hardware and software for PABX-DAC, URA,
CMS, Centre Vu and CTI for Telefonica Celular, EMBRATEL/ BrasilCenter and Banco do Brasil (Brasilia - DF), as
well as of Integrated System of Management, using tool DNM - Definity Network Management.
Responsible for the definition and reinstallation of PABX/DAC - Call Center of Telefonica Celular, with the change of
physical location of the site without interruption of the services, installation of redundancy/ expansion of the
Transmission Means (Enlaces), of the Melita Predictive System and NiceLog Recording System, tests and
implantation of new Net Topology, using the exchange of Signaling SSC#7 for ISDN-PRI through IVR. Responsible
for the technical support of all the Call Center of Telefonica Celular, with 800 positions.
Management and in charge of the CPqD – Telecommunications Research and Development Center - team aiming
at the implantation of Project SLM - SLA of BrasilTelecom, as well as management of Maintenance Contracts with
the PABX/DAC and Central suppliers (LUCENT - AVAYA, NEC, Ericsson and Nortel) and suppliers of integrated
solutions for Call Center - CTI, URA, Dialers, amongst others.
The CTI Solutions use technology TSAPI (Passageway Telephony Services) and/or ASAI. The applications are
developed in C++ Appearance, Appearance Basic and Delphi in Windows NT, Unixware and Netware
environments.
Responsible for the specification of the hardware e software, implantation and training for the implementation of the
Voice Net Management System of Telefonica Celular.
Consultant for Development and Auditing of Systems Methodologies, Auditing in TELECOM - having participated in
the audit at Telefonica Celular in 2001 (Frauds) - and Methodology for Implantation of Total Quality Programs,
Coordination of Projects in the area of Administration of Data, Data base and Administration of Quality, highlighting
the period where acted in England, at ROLLS-ROYCE, and used Systems directed towards the area of
Manufacturing (Costs and MRP II).
Effective performance as Lecturer in more than 70 seminaries e more than 40 lectures, in the majority of Brazilian
capitals and, also, overseas (the USA - UK - Portugal), for an accumulated audience of more than 4.000
professionals, along the last 15 years, on subjects related to the area of Management of Projects, Management of
Technology and Management of Quality.
Professor at Universidade do Estado do Rio De Janeiro, at Faculdades Reunidas Professor Nuno Lisboa and
Assistant Professor at Pontifícia Universidade Católica – PUC - RIO DE JANEIRO in the areas of Computer and
Systems Engineering and Engineering of Telecommunications. Counselor of Masters Degree applicants in the
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different areas of Engineering at UERJ, PUC-RJ and PUC-RS. Visiting Professor at UTD (The University of Texas
at Dallas) during 18 months, acting at the Erik Jonsson School of Engineering & Computer Science at UTD, have
given courses in several companies, such as: UNISYS, IBM do Brazil and IBM Corp. (the USA), Lucent
Technologies and AVAYA (Dallas - Texas and Denver - Colorado), Instituto Latino Americano de Tecnologia (IBM
Brazil), CTIS (São Paulo, Brasília, Rio De Janeiro and Salvador), SCI (Rio de Janeiro), MSAInfor (DATAMEC) and
Herkennhof & Prates (Vitória, Belo Horizonte, England and Portugal).
LAST PERFORMANCE (last five years)
Manager of Project and Relationship of Project SLM, through CPqD – Telecommunications Research and
Development Center.
Acting as CPqD Consultant at BrasilTelecom – Brasília, DF, in the implantation of the Project Provisioning
(ProVision - OMS, OBJECTEL) and CRM, these under the management of the Accenture.
INTENTIONAL EXPERIENCE
Several business trips to the United States, England, Italy, France, Spain, Portugal and countries of Latin America.
Vitória, Feb 22, 2016.
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