Asked to provide some provocative thoughts on the UK learning industry in 2012.

1. Learning in 2012 A partial and prejudiced view of the future of the learning and development industry

9. Total Cost of Learning C Change Requirement M Change Mechanism D Delivery Management Why What How Who When What skills or behaviours are lacking in an individual or group? Why is the acquisition of these skills important to the individual, group and organisation as a whole? 5-10% of TCOL How will the individual achieve the required change in behaviour? Through what instrument(s) will they change? Instructor based classroom learning, distance learning, coaching, mentoring, P2P, IBT/CBT or simply reading a book. 20-25% of TCOL Who needs to be where, when to achieve the required change? This includes vendor selection (client’s cost of purchase and suppliers cost of sale), scheduling, cancellations and transfer, travel, accommodation and expenses. 65-75% of TCOL Where