Supporting our leaders to support other people's wellbeing

1. Supporting our leaders to support other
people’s wellbeing
Virtual Community Meeting
11th November 4pm
#Caring4NHSpeople
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

2. Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• One thing you’re doing to look after
yourself during this challenging time
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/

3. Our Wellbeing Community:
https://tribe.horizonsnhs.com/
#Caring4NHSpeople
To join the mailing list of people who
get the information about this
community:
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
Staying in touch…
To share what you’ve learnt or what’s inspired
you during these sessions or even suggest
new topics… Get in touch with Zoe!
Zoelord@nhs.net

4. 4 |
Dreams, goals & financial
plans whilst making your
money work for you
12 November 2020
4pm – 5pm
What’s coming next…
In this session we will cover:
• Getting into the savings habit and why it
pays to save regularly
• Saving for emergencies and putting the rest
where it can work harder for you
• Top tips for choosing a savings account
• Help to Save if you’re on a low income
• Credit Unions and saving
• What are investments?

5. Supporting our leaders to
support other people’s wellbeing
Virtual Community Meeting
11th November 4pm
#Caring4NHSpeople
Welcome to our monthly national community event
supporting the health and wellbeing of our NHS people
during the Covid-19 response

6. Aims of today’s
national health and wellbeing
community event…
• Offer support, ideas, knowledge and wisdom
to those with a role in supporting the health
and wellbeing of our staff
• Share the range of wellbeing support activities
that are available
• Connect with each other and collectively build
our community of those who support the
health and wellbeing of our staff

7. • 16 virtual meetings of the community with
more than 4,000 participations
• 110,000+ views of the sessions and
materials
• 100,000+ words shared in the chat boxes
during the sessions
• Nearly 2,000 #Caring4NHSPeople
newsletter subscribers
• 31 million Twitter impressions
#Caring4NHSPeople
Led by the People Directorate, NHS England and NHS Improvement
The community of people who support
the health and wellbeing of
#OurNHSPeople
(and those in partner organisations)
Sourceofimage:NHSNorthWestLeadershipAcademy

8. • Welcome – Zoe Lord & Elizabeth Nyawade
• National Wellbeing overview (Incl. civility & respect offer and wellbeing conversations
resources) – Steve Lee & Robyn Lalor
• New peer to peer network: Supporting our Managers #ChannelM – Alan Nobbs
• Barts Health NHS Trust – How we supported our shielding staff – Kate Pound, Marycate
MacLennan & Claire Mayes
• Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord
#Caring4NHSpeople

9. The team today
Contributors
Zoe Lord
Facilitators
Elizabeth Nyawade
Kate
Pound
Steve
Lee
Robyn
Lalor
Marycate
MacLennan
Chat box facilitators Social
Media
Olly Benson
YouTube host
Louise Pramas
Lynsey OgilvieIan Baines
Karen DumainPaul Woodley
Technical host
Alan
Nobbs
Claire
Mayes
John
Drew
#Caring4NHSpeople

10. National Wellbeing overview
Civility & respect offer and
wellbeing conversations resources
#Caring4NHSpeople
Steve Lee
Interim Head of Health and
Wellbeing
NHS England and Improvement
Robyn Lalor
Transformation Manager
COVID-19 H&W Response Team
NHS England and Improvement
@RobynLalor

11. 11 |11 |
• This presentation will cover the existing staff offer on health and wellbeing
• It will share progress and talk about the work that is under development to support staff
• We need your help in getting messages out to colleagues to help support our communications
drive
Health and wellbeing
Presentation title

12. 12 |12 |
Current offer - our brochure to aid
navigability
Presentation title

13. 13 |13 | Presentation title

14. 14 |14 |
Access and use of HWB offers
155,823 app downloads
7,918 SilverCloud sign-
ups
8,864 contacts with our
dedicated helplines
365,772 website sessions
322,993 users
2,686 leadership circle
940 common room
1,240 coaching & mentoring
1,244 REACT participants
3,706 primary care
coaching sessions
(1,239 further booked)
16,256 views
31m+ Twitter impressions
6,246 tweets
At 11 November 2020

15. 15 |15 |
• We are keen that staff know about the offer and how to access it – we receive feedback that staff
are unaware of what is available
• This is really important as we are keen to build from our current foundation and deliver products
on:
• Health and wellbeing conversations – more later
• Compassion at work through our Civility and Respect Toolkit
• Violence reduction through, for example our body-worn cameras pilot and violence reduction
standards
• Important to flag that we will not be introducing burden
• Aim is to produce practitioner/facilitator guides that are supported by ‘quick setup’ materials that
are easy to access for all
• Our desire is to support individuals and organisations in their health and wellbeing aspirations
• Which in turn create a cultural norm around health and wellbeing – the materials we produce are
designed to run alongside, not replace, line manager conversations
We have more to do
Presentation title

16. 16 |16 | Health and Wellbeing Posters – Autumn/Winter 2020-21
Planned communications – posters due to be launched
imminently

17. 17 |17 |
• Partnership with Invictus Games – to develop a physical health offer for
staff of all abilities
• Relate family and dependant support programme
• Mental health and wellbeing hubs:
Coming up and looking further ahead
Presentation title

18. 18 |18 |
• Please communicate our offer out to those you work with
• Three key access points for staff:
• The helpline – 0800 0696 222
• The textline – Text ‘frontline’ to 85258
• The website - people.nhs.uk
• Please help us to raise the profile and ensure we can get help and support to those who need it
• If you could commit to sharing what you have heard today with 20 colleagues that would be a
huge help
How you can help
Presentation title

19. 19 |
Health and wellbeing conversations
• WE ARE THE NHS: People Plan
2020/21 - action for us all
• Preparing for winter
• Responding to the impact of
Covid-19

20. 20 |
Supporting how we think about these
conversations
 Connecting and listening to
identify health and wellbeing
needs
 Supporting to build a wellbeing
plan to manage the impact of
Covid-19 and other high
impact working situations
 Signposting for further health
and wellbeing support where
needed

21. 21 |
 Clinical experts
 Senior and health and wellbeing leads from across the NHS
Learning and development advisors
Developed in partnership with
 The Restorative Resilience Model of Supervision by Dr Sonya Wallbank
Based on
 Key principles and who can facilitate them?
 Understanding what impacts our resilience
 Recognising when someone is struggling
 Compassionate listening skills: listening with empathy
 Things to do and say when supporting someone
 Remembering self-care when supporting others
 Additional training, tools and resources
Learning includes

22. 22 |
Where to from here?
People.nhs.uk
Guides and bitesize learning
 Health and wellbeing
conversations: Implementation
support for NHS Executives
 Health and wellbeing
conversations:
 Support for facilitators

23. New peer to peer network:
Supporting our Managers
#ChannelM
#Caring4NHSpeople

24. #Caring4NHSpeople

25. New peer to peer
network:
Supporting our Managers
#ChannelM
#Caring4NHSpeople
Alan Nobbs
Head of Design and Development
NHS Leadership Academy
@Alannobbs

26. What kind of things do
managers need help
with now?
#Caring4NHSpeople @Alannobbs

27. How can managers
help each other peer
to peer?
(in their own organisations and
across the country)
#Caring4NHSpeople @Alannobbs

28. Barts Health NHS Trust -How
we supported our shielding
staff
#Caring4NHSpeople
Kate Pound
Improvement Manager
NHS England & Improvement
@KateSlater2
MaryCate MacLennan
Senior Improvement
Advisor
Barts Health NHS Trust
Claire Mayes
Women's Sexual Health
Counsellor
Barts Health NHS Trust

29. Barts Shield
Liberating Structures
@ Barts Health
Wellbeing Community Webinar
11 November 2020

30. Barts Shield
How did we start?
● Social and emotional support networks are critical
● Those were disrupted
● We thought we could use Liberating Structures and high
quality virtual facilitation to create the conditions for
collaboration, new relationships, upstream resolution
● Why? to enable peers and colleagues to talk about
important and personal and professional challenges
● Psychological safety was paramount: heard, seen,
valued were our measures

35. Shielding
an NHS Employee Perspective
Personal Impact of shielding
The reality of shielding
Professional Impact
Stigma and challenges within teams and
the wider organisation
Barts Shield
The power of peer support and the added
value to the organisation
Lessons Learned
Future planning and the untapped resource
that is shielding staff.

36. Barts Shield
What does this mean for others?

38. Thank you!
If you have any questions please
feel free to get in touch
Ferzana Khan
ferzana.khan1@nhs.net

39. John Drew,
Director of Staff
Experience & Engagement
NHS England and NHS
Improvement
#Caring4NHSpeople
Reflections

40. Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

41. 41 |
Dreams, goals & financial
plans whilst making your
money work for you
12 November 2020
4pm – 5pm
What’s coming next…
In this session we will cover:
• Getting into the savings habit and why it
pays to save regularly
• Saving for emergencies and putting the rest
where it can work harder for you
• Top tips for choosing a savings account
• Help to Save if you’re on a low income
• Credit Unions and saving
• What are investments?