2. See Chiang Jiunn G1001198D

3. Tan Li Liang G1001205L

5. Phased VS Big Bang Transition [7]

6. Transition Challenges [7]

8. thus need to put in more work to mitigate the risksEnsure an effective project management methodology in place with good monitoring and control throughout the process. Establish milestone and move forward only if both companies agree. Each milestone include decision criteria for moving on to next phase. Establish a back-up plan for each anticipated challenges and a fall-back approach if milestone is not met or there is a delay in resolving issue. Establish a SWAT team to analyze Strengths, Weaknesses Lessons learned Best practices The team should discuss all issues arose and feedback to the stakeholders.

10. have the capabilities to quickly identify a problem,

11. are authorized to resolve the issues in a short time.

14. Valued at $200 Million. [4]

15. 178 Qantas employee to be transfer to IBM or make redundant. [3]

16. Employee who chose not to leave Qantas would be given 3 weeks’ pay for each year of service, up to and including 5 years’ service with a minimum of 4 weeks’ pay. More than 5 years of service, for each year they get 4 weeks pay. [4]

17. IBM would also provide project management delivery expertise, deep industry knowledge and proven process capabilities to Qantas. [2]

19. Unofficial new report that non acceptance of offer resulted in employee been asked to leave Qantas. [4]

20. Only 50 employee took up IBM offered as at 4 November 2009, after offer acceptance closing date due on 30 September 2009. [5]

21. Affected Employee fear that their job would be sent overseas once they join IBM. [3]

23. Qantas have outsource the services to TATA and Satyam based in India. [6]

25. REFERENCE [1] Tay, L. (2009, September 11) . IBM, Qantas ink seven year outsourcing deal. Retrieved from: http://www.itnews.com.au/News/155428,ibm-qantas-ink-seven-year-outsourcing-deal.aspx [2] IBM Press Release. (2009, September 9). IBM and Qantas Sign Project Delivery Agreement. Retrieved from: http://www-03.ibm.com/press/us/en/pressrelease/28349.wss [3] Foo, F. (2009, September 15). Qantas staff fear IBM transfer. The Australian. Retrieved from: http://www.theaustralian.com.au/australian-it-old/ibm-in-200m-qantas-outsource/story-e6frgamo-1225771339428 [4] Foo, F. (2009, September 10). IBM in $200 Qantas outsource. The Autralian. Retrieved from: http://www.theaustralian.com.au/australian-it-old/ibm-in-200m-qantas-outsource/story-e6frgamo-1225771339428 [5] Tindal, S. (2009, November 4). Qantas workers refuse IBM jobs. ZDNet. Retrieved from: http://www.zdnet.com.au/qantas-workers-refuse-ibm-jobs_print-339299354.htm [6] (2009, September 11). Outsourcing: Qantas in seven year deal with IBM. Chiefofficers.NET. Retrieved from: http://chiefofficers.net/888333888/cms/index.php/news/management/business_strategies/outsourcing/outsourcing_qantas_in_seven_year_deal_with_ibm [7] Goolsby, K. (2009). Best Practices for Risk Mitigation in Outsourcing Transitions. Outsourcing Excellence Awards Best Practice Series 4.