Holly Graff has over 15 years of experience in EMR implementation, training, and technical writing. She has worked with E-clinical, Humana, Sunrise Systems, and the Florida Department of Health on various EMR projects involving implementation, interface development, workflow analysis, training, and user support. Her skills include EMR certification, documentation management, spreadsheet creation, and collaboration with project teams.

1. Holly Graff
Margate, FL 33063
Cell: 954-520-4305
Hollygraff18@gmail.com
Professional Skills:
Experience
Over three years experience in implementation, training, support, troubleshooting for eCW, E-clinical,
Eclinicalworks EMR system, Technical writing.
Learning Facilitator/Trainer for Humana Inc. 1/2015 to 1/2018
E-clinical EMR Trainer
• Train medical office staff on E-clinical EMR system.
• Involved in developing and modifying workflow and operational processes for the Model Office project for Humana owned
entities.
• Write and update all EMR procedures from Visio process maps, as well as manage documentation for the E-clinical
clinical platform in Mentor using Webtop.
• Create and manage all training documentation for the E-clinical system, learning manuals for end users.
• Tracked all procedural changes (technical writing).
• Support end users in system.
• Attend Go-Live weeks to assist staff in using system.
• E-clinical EMR Certified.
• Certified in the Webtop document management system.
• Excel spreadsheet creation and management.
• Visio, PowerPoint and SharePoint expertise.
• Collaborated with several Project Managers, Process Managers, and Facilitators for updates to clinical workflows and
documentation.
Contractor with Sunrise Systems 10/2013-12/2014
Systems Trainer
• Implementation and training on new laboratory ordering system for medical offices. Responsible for creating training
documentation for staff and clients.
• Project management for large groups and with various EHR vendors to create an interface integration with a lab ask and
order system for managed lab testing.
• Gathering data from large medical groups to assist in setting system requirements and gap analysis between previous
system and new lab ordering system
• Trained less technical staff on new system working towards ensuring complete client satisfaction
Brunet-Garcia, Contract with the State of Florida, FL, Dept. of Health, Bureau of Immunizations 8/2007 - 5/2013
Implementation
Specialist
• EHR Project management, tracking, problem resolution, clinical work flow assessment, application configuration and
implementation, end-user training and post implementation support transition
• Implemented and tested HL7 interfaces between several EHR software applications to upload immunization records to a
state immunization registry using HL7 file formats.
• Client support on interface and data issues. Assisted in creating and testing interfaces.
• Requirements gathering and analysis for the development of HL7 interfaces.
• Trained end users on all facets of EHR software modules.
• Bridged the gap between end users and software developers to ensure successful implementation of software interfaces
• Installed, implemented, and tested HL7 interfaces for Go-live implementations for numerous EHR products including E-
clinical systems.
• Set up/configured interface engines within certain EHR products to pull specific data fields to be placed in specific HL7
segments
Education:
• Bachelor's Degree in Advertising and Marketing in the College of Communications, University of Illinois, US-IL-
Champaign
• Data Processing and Programming, Cobol on IBM, Oakton Community College US-IL-Des Plaines