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How to Increase Driver Retention

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©2017 Strategic Programs, LLC
Driver Retention
May 24, 2017
Industry Trends and the Importance
of Collecting Driver Feedba...
©2017 Strategic Programs, LLC
In This Presentation
 Why collect driver feedback?
 Best practices for collecting good dat...
©2017 Strategic Programs, LLC
Why Collect Driver Feedback?
• As well as we know our fleets, we all
have blind spots
• Know...

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How to Increase Driver Retention

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Would you like to know what you can do to improve driver satisfaction and engagement?

Retaining qualified drivers is an ongoing challenge which can be particularly difficult if you do not understand what motivates your workforce and the possible triggers for turnover.

We invite you to review our recent presentation - Driver Retention: Industry trends and the importance of collecting driver feedback.

Topics Covered:

- The importance of collecting driver feedback
- New drivers and their unique needs
- The behavioral profile of a successful driver
- Best practices for engaging and retaining drivers
- The bottom-line benefits of a fully committed workforce

Would you like to know what you can do to improve driver satisfaction and engagement?

Retaining qualified drivers is an ongoing challenge which can be particularly difficult if you do not understand what motivates your workforce and the possible triggers for turnover.

We invite you to review our recent presentation - Driver Retention: Industry trends and the importance of collecting driver feedback.

Topics Covered:

- The importance of collecting driver feedback
- New drivers and their unique needs
- The behavioral profile of a successful driver
- Best practices for engaging and retaining drivers
- The bottom-line benefits of a fully committed workforce

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How to Increase Driver Retention

  1. 1. ©2017 Strategic Programs, LLC Driver Retention May 24, 2017 Industry Trends and the Importance of Collecting Driver Feedback
  2. 2. ©2017 Strategic Programs, LLC In This Presentation  Why collect driver feedback?  Best practices for collecting good data  Industry trends in driver feedback  The behavioral profile of a successful driver  Bottom-line benefits of an engaged workforce #HireRightWebinar
  3. 3. ©2017 Strategic Programs, LLC Why Collect Driver Feedback? • As well as we know our fleets, we all have blind spots • Knowing how drivers are feeling about their work experience can help you understand where to make adjustments to positively affect engagement and retention • Providing drivers with an outlet for allowing their voice to be heard will positively affect overall engagement #HireRightWebinar
  4. 4. ©2017 Strategic Programs, LLC Employee Voice Common low scores in the industry: – My opinion was valued – My suggestions and/or ideas for improving things were given consideration Collecting feedback from drivers and connecting your company’s actions and initiatives directly to that driver feedback will go a long way toward helping your drivers feel like their voice and opinions matter, and that their ideas are heard. #HireRightWebinar
  5. 5. ©2017 Strategic Programs, LLC Best Practices: Collecting Driver Feedback Make sure you have a solid, validated survey that asks the right questions Make sure your timing is right Make sure your organization is ready to make changes #HireRightWebinar
  6. 6. ©2017 Strategic Programs, LLC Industry Trends • Low scores from driver feedback: – The expectations I had matched the reality of the job – I received the miles/pay I was expecting – My opinion was valued – I was satisfied with opportunities available to make more money – Waste of time was minimal at the customer and at shippers/receivers #HireRightWebinar
  7. 7. ©2017 Strategic Programs, LLC Industry Trends • Top reasons for leaving from exited drivers: – Mileage expectations – Compensation – Communication – Home time – Equipment/maintenance #HireRightWebinar
  8. 8. ©2017 Strategic Programs, LLC Industry Trends • Disengaging items for current drivers: – Fleet/Driver managers not understanding the challenges drivers face on the job – Not receiving good and timely information from the company – Expectations (miles, money, home time) not matching the reality of the job – Lack of trust in senior leadership – Leadership not following through on commitments – Lack of pride in working for the organization #HireRightWebinar
  9. 9. ©2017 Strategic Programs, LLC Feedback From New Drivers • It’s all about expectations and the fleet/driver manager relationship • New drivers want to feel like they are getting what they signed up for • They want to feel like the company is committed to them, which is often the responsibility of the fleet/driver manager • Strong soft skills training for fleet/driver managers, recruiters, and trainers can have a big impact on new driver retention #HireRightWebinar
  10. 10. ©2017 Strategic Programs, LLC What Does This Mean for My Fleet? • All fleets are different • These trends may or may not match what is happening in your organization • Uncover your blind spots and find out what your drivers are thinking! #HireRightWebinar
  11. 11. ©2017 Strategic Programs, LLC Behavioral Profile of a Successful Driver Dominance Take charge Assertive Get things done Want/take authority Humble Composed Non-confrontational Supportive Extroversion People Expressive Outgoing Enjoy socializing Thinker Contemplative Private Reserved Pace Patience Persistent Steady Consistent Seek change Spontaneous Like fast pace Urgent Conformity Systems Follow procedures Disciplined Loyal Adventurous Desire freedom Non-traditional Independent #HireRightWebinar
  12. 12. ©2017 Strategic Programs, LLC Behavioral Profiles: Driver vs. Manager Profile of a typical driver manager Most common high trait – extroversion Least common high trait – pace Profile of a successful driver Most common high trait – pace Least common high trait – dominance
  13. 13. ©2017 Strategic Programs, LLC Behavioral Profiles: Skill Building High Dominance •Listen to others •Encourage team discussion •Soften comments •Affirm others appropriately High Extroversion •Organize thoughts before speaking •Keep message focused •Listen without interrupting •Ask for ideas of others High Pace •Express ideas and opinions •Confront others immediately •Give true feelings •Agree and commit to justifiable change High Conformity •Soften judgmental comments •Think of options before denying possibilities •Lessen negative reaction •Ask questions to clarify concerns #HireRightWebinar
  14. 14. ©2017 Strategic Programs, LLC Benefits of an Engaged Workforce  Increased productivity  Increased safety  Increased customer satisfaction  Your drivers become your best recruiters  Decreased turnover #HireRightWebinar
  15. 15. ©2017 Strategic Programs, LLC Questions #HireRightWebinar
  16. 16. ©2017 Strategic Programs, LLC Legal Statement Strategic Programs, LLC prepared these materials for informational purposes only. These materials are not intended to be comprehensive, and are not a substitute for, and should not be construed as, legal advice. HireRight and Strategic Programs, LLC do not warrant any statements in these materials. Employers should direct to their own experienced legal counsel questions involving their organization’s compliance with or interpretation or application of laws or regulations and any additional legal requirements that may apply.

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