Caitlin Harper

1. Building an inclusive
company culture from
the ground up
With Caitlin Elizabeth Harper
Director of Operations & Company Culture at Insider Inc.
@caitlinrenegade @InsiderInc @insiderinccultureclub

2. What is company culture?
@caitlinrenegade @InsiderInc @insiderinccultureclub

3. What is inclusivity?
@caitlinrenegade @InsiderInc @insiderinccultureclub

4. What do I mean by “the
ground up”?
@caitlinrenegade @InsiderInc @insiderinccultureclub

5. Building a culture is a bit
like sculpture
@caitlinrenegade @InsiderInc @insiderinccultureclub

6. “
”
What does everybody want? —
okay, go for it
What our CEO says — which is music to my ears.
@caitlinrenegade @InsiderInc @insiderinccultureclub

7. If you’re ready to go for it — you
have to commit
Only when the culture is positive, conscious, open, and engaging, can it be
inclusive — and building that takes commitment.
@caitlinrenegade @InsiderInc @insiderinccultureclub

8. So how do you sculpt an inclusive
company culture?
And why doesn’t everyone do it?
@caitlinrenegade @InsiderInc @insiderinccultureclub

9. Find your culture steward
If you’re serious about having a great company culture that is positive and
inclusive and is going attract great talent and keep your existing employees
pumped to come to work, someone needs to own that responsibility.
@caitlinrenegade @InsiderInc @insiderinccultureclub

10. “
”
Grab a friend, that’s your
second — your lieutenant when
there’s reckoning to be
reckoned.
Some things are best said with a Hamilton quote. If you’re the steward, find your
allies — if you’re not, be an ally.
@caitlinrenegade @InsiderInc @insiderinccultureclub

11. Assess the situation
@caitlinrenegade @InsiderInc @insiderinccultureclub

12. Start asking other people
questions
And master the art of “the pleasant why?”
@caitlinrenegade @InsiderInc @insiderinccultureclub

13. Let people tell you what
they want
@caitlinrenegade @InsiderInc @insiderinccultureclub

14. Allow a forum for anonymous
feedback
Without it, you will miss out on the voices of some of your team members,
especially those who are the most vulnerable.
@caitlinrenegade @InsiderInc @insiderinccultureclub

15. Take risks & don’t be afraid
to fail
Huge cliché, but not wrong.
@caitlinrenegade @InsiderInc @insiderinccultureclub

16. Build inclusion into everything
This takes a lot of networking, but it’s essential.
@caitlinrenegade @InsiderInc @insiderinccultureclub

17. Don’t try to fool anyone
The people you want on your team should be too smart to be fooled.
@caitlinrenegade @InsiderInc @insiderinccultureclub

18. Don’t hire brilliant jerks
The brilliant jerk is the death of productivity, of inclusion, of collaboration, and
of equity. You will not have a positive and inclusive company culture if you hire
brilliant jerks.
@caitlinrenegade @InsiderInc @insiderinccultureclub

19. “
”
…there will be a time when we
must choose between what
is easy and what is right.
Dumbledore is not wrong — realize that not everyone is going to agree with what
you’re doing, but don’t give up.
@caitlinrenegade @InsiderInc @insiderinccultureclub

20. Reward your culture ambassadors
@caitlinrenegade @InsiderInc @insiderinccultureclub

21. Get excited! You’re doing
something awesome
@caitlinrenegade @InsiderInc @insiderinccultureclub

22. Take care
@caitlinrenegade @InsiderInc @insiderinccultureclub

23. Never stop learning
@caitlinrenegade @InsiderInc @insiderinccultureclub

24. Thank you!
Connect with me!
My Twitter: @caitlinrenegade
Company Twitter: @insiderinc
Our Culture Club Twitter: @insiderinccultureclub
Email: charper@insider-inc.com
LinkedIn: linkedin.com/in/caitlineharper