A Kick-Ass Community Manager Round Table II

•Download as PPTX, PDF•

2 likes•1,092 views

This document contains 15 questions posed to various community managers. The questions cover topics like how they got started in community management, how they define and spend their time in their communities, tactics they use, challenges they face, and future plans. The community managers are asked to provide their perspectives and experiences related to developing and managing online communities.

Education

QUESTION 1
Tell us your story.
How did you get into community
management or become involved
in your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 2
A community manager is
______________________________.
Fill in the blank.
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 3
How do you define community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 4
How do you spend most of your
time in the community? What does your
typical day look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 5
What's the feature or system
in your online community you think
everyone should know about?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 6
What are your thoughts about lurkers?
Good, bad or indifferent?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 7
How do you use public social media
like Twitter and Facebook with
your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 8
How do you communicate success or ROI
to management, the board or those who
don’t participate in the community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 9
What's the single best kick-ass
community management tactic you use?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 10
What's the biggest surprise
you've had as a community manager
or in your community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 11
How do you manage risk in your
online community? The rules change
often, so how do you keep up?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 12
What advice do you have for new
community managers? And what resources
do you find helpful or recommend?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 13
Do you have a tip for
aspiring community managers?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 14
What’s the top challenge you’re facing
in your community and how are
you addressing it?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

QUESTION 15
Tell us more about your plans
for the future of your community.
What does 2016 look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

What's hot

#SMMW17 by Metricool

VF Marketing Consultant

#SMMW18 by Metricool

VF Marketing Consultant

Lender

Chace Fraser

#smmw16 – en San Diego Convention Center: Hall H Everyone in the industry wants to make it out to SMMW, but it’s not always a possibility every year. Tools like Metricool, however, make it possible to get a brief overview of what went down at the convention—even if you couldn’t attend. Let’s take a look at what happened at Social Media Marketing World 2017 and how it compared to 2016. https://metricool.com/social-media-marketing-world/

#SMMW16 by Metricool

VF Marketing Consultant

Smcrva jan 2011

Chris Gatewood

Recruiting in the age of Google ; Keynote HRus Katrina Collier

The Searchologist

Content Marketing Show 2013

Simon Penson

#GetUntethered! Hangout with Evernote Business Certified Consultants and Ambassadors Stacey Harmon and Kristi Willis. In December''s hangout, they discussed publishing with Evernote. Stacey and Kristi are independent entrepreneurs, passionate Evernote power users, and authors of Untethered with Evernote: Tips and Workflows for Independent Entrepreneurs (www.GetUntethered.com). Join us! This Get Untethered with Evernote Hangout is a monthly series discussing effective strategies for using Evernote to be more productive. You can voice your opinion on the topic for next months session in our Get Untethered Facebook Group. Ask to join the community now: www.Facebook.com/group/GetUntethered

Get Untethered with Evernote- Publishing with Evernote: Blogs, Books and More

Stacey Harmon

What Facebook's Latest Announcement Means For Real Estate

Inman News

Optimizely: A/B testing

Screen Pages

WE16 - Shine Theory

Society of Women Engineers

WE16 - Shine Theory

Society of Women Engineers

Don't drink and tweet - and other Twitter tips

Melanie Coulson

Isn’t it funny that we use the term “engagement” to describe audience interaction with our organizations? The word can mean ‘get together” -- a meeting or visit. It can also mean commitment as in promise to marry. As that range of definition implies, and two decades of arts consumer research shows, engagement has the plot lines of a love story. Take, for instance, that first engagement with a new audience member who has never before walked into your organization’s life. Their doing so is the culmination of a flirtation –or first date -- that might end up being a one-night stand or the beginning of a long-lasting relationship that imparts value (money) by both parties. Your organization’s understanding of patrons – especially those you’ve worked hard to bring in the first time –is part of the script. You write a happy ending or tear-jerker, depending on what you do. "Monetizing Audience Engagement, A Love Story" was presented at the Arts Reach National Arts Marketing, Development, and Ticketing Conference in San Francisco, CA, where TRG Arts’ veteran patron loyalty consultant Keri Mesropov and Director of Network Programs David Seals compared standard ways of relationship-building to the happily-ever-after best practices that are sustaining smart arts organizations.

Monetizing Audience Engagement, A Love Story

TRG Arts

Providence Health & Services: How we use Twitter to engage, inspire, and grow...

SocialMedia.org Health

Twitter04 15

Irene E. McDermott

CIPR Piide Awards South West

Precise Brand Insight

Burger King vs. McDonald's

Samantha Clark

When search and Social Collide

Alan K'necht

Carla Zanoni, executive emerging media editor at The Wall Street Journal, offers tips to journalists on how to use social media to identify and find their audience, authentically connect with them, manage the noise on social media, and measure success on social media. It is accompanied by a handout, "Optimizing Your Social Media." She prepared this presentation and the handout for Philadelphia NewsTrain on Nov. 13-14, 2015. NewsTrain is a training initiative of Associated Press Media Editors. More info: http://bit.ly/NewsTrain

Getting Your Story Read: Maximizing Your Use of Social Media for Personal Bra...

News Leaders Association's NewsTrain

What's hot (20)

#SMMW17 by Metricool

#SMMW18 by Metricool

Lender

#SMMW16 by Metricool

Smcrva jan 2011

Recruiting in the age of Google ; Keynote HRus Katrina Collier

Content Marketing Show 2013

Get Untethered with Evernote- Publishing with Evernote: Blogs, Books and More

What Facebook's Latest Announcement Means For Real Estate

Optimizely: A/B testing

WE16 - Shine Theory

Don't drink and tweet - and other Twitter tips

Monetizing Audience Engagement, A Love Story

Providence Health & Services: How we use Twitter to engage, inspire, and grow...

Twitter04 15

CIPR Piide Awards South West

Burger King vs. McDonald's

When search and Social Collide

Getting Your Story Read: Maximizing Your Use of Social Media for Personal Bra...

More from Higher Logic

April 10-16, 2016 is National Volunteer Appreciation Week…and because we love volunteers, we’re celebrating all month long. On Thursday, April 7 thought leader Peter Houstle, CEO of Mariner Management shared his perspective on why volunteers are the indispensable human link to the professions and industries we serve. They are the air we breathe — subject matter experts, “free” labor, and our bosses. The webinar also included an exploration of data and examples of how organizations can make this relationship a true win-win: ▪︎ Real world examples of successful volunteer management programs for a variety of association sizes and structures; ▪︎ Essential attributes of highly effective volunteer management systems that will work best for your association;

Volunteers: The Air We Breathe

Higher Logic

Heather McNair, Vice President of Engagement Strategy at Higher Logic, the leading cloud-based community platform, and Kevin Ordonez, Owner and Founder at .orgCommunity, a digital communications and technology group serving associations, presented on Growing Membership with an Online Community Solution. The discussed how associations can use online communities to expand their member base and increase retention. They also covered case studies and examples of organizations that use communities to: - Drive engagement with an active and engaged online community - Create a rich knowledge base of member-generated content - Boost member participation and collaboration using pre-populated member data

Grow Membership with an Online Community Solution

Higher Logic

From the Dream of Community to ROI Reality: How to Get Your Executives Buy-in with Vanessa DiMauro, CEO and Chief Digital Officer of Leader Networks. Online community champions often find it difficult to communicate effectively with executives in business terms which can impede their understanding of the community value. During the webinar Vanessa shared her insights on "selling” the idea of launching an online community by demonstrating its value. She also discussed: ▪︎ Getting support and resources you need to bring your online community to life ▪︎ Translating the value of community in relevant terms: time, revenue, retention ▪︎ Overcoming common obstacles online community champions face in feasibility, business model and organizational impact

From the Dream of Community to ROI Reality: How to Get Your Executives' Buy-in

Higher Logic

How is your organization competing to win, in a world where access to anyone or anything is constantly available and automatically recommended? Join Brian Vellmure, Principal/Founder of Innovantage LLC to better understand how you can help your organization and communities win—win membership, win engagement, and win your users’ time, energy and attention. Assuming the current trajectory, we soon will have an interconnected, global network of people, machines, robots, appliances, cameras, smartphones and devices we have not even conceived yet. A faster and richly connected Internet continues to outpace our individual comprehension of how to leverage new technology—but will we remain captive to an old way of thinking? In a networked economy, the concept of competing and winning may be outdated. Or perhaps it’s simply the methods, measurements and outcomes that have become old-fashioned. The better question may be: How will you continually create value in a constantly evolving world?

Creating Value in an Era of Exponential Change Learning Series

Higher Logic

Higher Logic, the leading cloud-based community platform, hosted the second 2015 Higher Logic Learning Series session called: Prove Value with Analytics, Benchmarking and Engagement Reporting on Tuesday, June 30. Higher Logic's President and Chief Customer Officer, Andy Steggles, discussed the results from the 2015 Community Benchmarking Report Highlights included the: - 50+ engagement metrics you can use to find trends and opportunities - New ways to measure engagement and benchmark your organization - What the highest scoring organizations are doing to grow engagement - How and where to use this year's report to make an impact

2015 Community Benchmark Report

Higher Logic

Higher Logic and The Community Roundtable are pleased to present a webinar on The State of Community Management 2015 that took place on June 10, 2015 at 2pm ET. The sixth edition of the annual report series from The Community Roundtable provides a snapshot of the progress and changes in community management, based on research from more than 200 community leaders from large and small, for-profit and nonprofit organizations. The State of Community Management 2015 is built on The Community Roundtable’s Community Maturity Model framework, analyzing the state of maturity of online communities across eight key competencies – strategy, leadership, culture, community management, content and programming, policies and governance, tools, and metrics and measurement. Join The Community Roundtable co-founders Rachel Happe and Jim Storer for a review of the report, and an exploration of the strategic, operational and tactical takeaways you can immediately apply to improve the engagement and effectiveness of your community.

The 2015 State of Community Management Webinar

Higher Logic

April 12-18 2015 was National Volunteer Appreciation Week! We’re celebrating in a number of ways, including hosting our second Higher Logic Learning Series webinar on Thursday, April 16, at 2pm Eastern, with two of the leading topic innovators. Hear Peggy Hoffman, CAE, of Mariner Management, and Elizabeth Weaver Engel, M.A., CAE, of Spark Consulting, for a dynamic discussion called Supercharge Member Loyalty & Power Community Engagement. Peggy and Elizabeth will share how mission-driven volunteering can be a game-changer for your organization. They covered association case studies demonstrating the real-world impact of employing new concepts in volunteerism like adhocracy, micro-volunteering, and virtual volunteering. Additionally, you’ll learn the critical importance of effective volunteer management and orientation. If you’re looking for ways to involve new members or users in their first year, this session will provide ideas and answer your questions about how to get started.

Higher Logic Learning Series - Supercharge Member Loyalty & Power Community E...

Higher Logic

Whether we are ready for it or not, the future of business is here. It’s a future in which organizations must learn how to move faster, flatten their hierarchies, share more openly and operate more digitally. And although many of these changes are a direct result of the Millennial generation shaking up today’s workplaces, it’s bigger than that. This new era goes beyond generations—it requires leaders from every generation to learn new ways of working, leading and managing. On Thursday, February 19 at 2pm Eastern, Maddie Grant, CAE and Jamie Notter of Culture That Works will share research, case studies and lessons learned from their newest book, When Millennials Take Over. They will facilitate a robust discussion to explore the new thinking that is driving the most powerful workplaces in today's economy, particularly the innovative ways they are becoming more digital at the core of their cultures. And yes, the King and Queen of Social will hang out and answer questions.

When Millennials Take Over: How to Prepare Your Organization for the Future o...

Higher Logic

In honor of CMAD, The Community Roundtable and Higher Logic have teamed up to co-sponsor the release of The Community Manager Handbook, with a dedicated webinar on February 4 at 2pm ET. This new resource, The Community Manager Handbook: 20 Lessons from Community Superheroes, puts community superheroes at the forefront of change for organizations, including research and case profiles on how the relationships among companies, employees and customers work.

The Community Manager Handbook Webinar

Higher Logic

Higher Logic, the leading cloud-based community platform, hosted the 2014 Higher Logic Learning Series Holiday Edition session called: Make a Difference: Build Wildly Successful, Fierce Communities on Thursday, December 11 at 2:00PM Eastern. The holiday season is the perfect time to focus on giving back. Communities – online and off – succeed in giving back around the world. But it’s the fierce communities that are the most profitable and happy. We invited community engagement expert, Sarah Robinson, of Fierce Loyalty, to the conversation. Sarah shared: • 10 secrets of wildly successful communities • Real world examples of communities changing the world • Fierce engagement strategies your community can use right away • How communities will save us all Learn more about Higher Logic's interactive webinar series: www.higherlogic.com/resources/learning-series.

Make a Difference: Build Wildly Successful, Fierce Communities

Higher Logic

Higher Logic, the leading cloud-based community platform, hosted the 2014 Higher Logic Learning Series session called: A Kick-Ass Community Manager Round Table on Thursday, November 6 at 2:00PM Eastern. We’ve invited a panel of kick-ass community managers to the conversation. We asked our partner Ben Martin, CAE, Chief Engagement Officer for Online Community Results, to facilitate an interactive dialogue covering all things community. Ben asked the tough questions, our panel brought real answers. If you’re interested in the next conversation about community management, this is the session for you. Topics included: • Community strategy • Engagement tips • Gamification ideas • Benchmarking resources Kick-Ass Panel: Teah Hopper, Missouri REALTORS® Anne Margaret Olsson, SHRM Christine Q. Shupe, CAE, VHMA Angelika Lipkin, Higher Logic Heather McNair, Higher Logic Learn more about Higher Logic's interactive webinar series: www.higherlogic.com/resources/learning-series.

Higher Logic Learning Series: A Kick-Ass Community Manager Round Table

Higher Logic

Higher Logic, the leading cloud-based community platform, hosted the 2014 Higher Logic Learning Series crowd-sourced session called: Make an Impact with Benchmarking, Analytics and Engagement Reporting on Thursday, September 18 at 2:00PM Eastern. You voted. We listened. Our President and Chief Customer Officer, Andy Steggles, shared the results from The 2014 Community Benchmarking Report. Listen to learn: • Over 50 engagement metrics you can use to find trends and opportunities • New ways to measure engagement and benchmark your association • What the highest scoring associations are doing to grow engagement Learn more about Higher Logic's interactive webinar series: www.higherlogic.com/resources/learning-series.

Higher Logic Learning Series: Make an Impact with Benchmarking, Analytics and...

Higher Logic

Learn how fellow Personify users are engaging members, committees, volunteers, mentors and staff by leveraging the partnership between Higher Logic and Personify. Your colleagues from three associations will highlight how member communities, staff intranets, volunteerism, mentoring programs and the use of community engagement data is enhancing the experiences of everyone who comes in contact with their organizations. Presenters: Adam Rosenbaum – Director of Information Systems, Council for Advancement and Support of Education Jeanne Martinez – Online Services Administrator, International Legal Technology Association Liz Messner, CAE – Senior Manager - Membership, Society of Petroleum Engineers

Improving Member & Staff Engagement with Community

Higher Logic

[Presented at The 2014 ASAE Annual Meeting & Expo] Micro-volunteerism, social mentoring and inbound/content marketing are just a few of the top disruptive trends with major implications for associations. Take a look at these trends, hear real examples of associations embracing (and implementing) them, and walk away with a solid understanding of the best and worst member collaborative practices and how to measure them. Andy Steggles President & Chief Customer Officer Higher Logic andy@higherlogic.com 202.559.7733 higherlogic.com/andysteggles Michael Cummings Principal Tate/Cummings mcummings@tatecummings.com 646.241.7748

Hot Trends in Association Social Tools - ASAE 2014

Higher Logic

Content is about more than just white papers, case studies, and what your marketing department creates. Your customers and members are taking information into their own hands to create, curate, and share what they want—they no longer rely on you to get what they need. Now the best content marketers, they use resources such as Twitter, Pinterest, YouTube, personal blogs, and push out influential testimonials on a daily basis. So how can businesses use this content to truly find success in building more traffic, leads, and customers? In this passionate webinar, Marcus Sheridan will cover three essential topics to impact your company if you follow his precepts: 1. What is the essence of successful content marketing? 2. How can you implement a program that gets the results you're looking for? 3. What impact will this have on the company when done right? Educate your customers and prospects with content they are already seeking and creating. From current blogs, photos and infographics, to the oft-forgotten books and presentations, develop a system for creating what people crave. THOUGHT LEADER: Marcus Sheridan, Founder, The Sales Lion Learn more about this interactive webinar series: www.higherlogic.com/resources/learning-series.

Higher Logic Learning Series - How to Engage Your Audience Through Content Ma...

Higher Logic

Higher Logic's Connected Community™ Helps Franchise Engagement The key to franchise system growth is engagement - franchisees and franchisors collaborating and working together. Do you want to learn more about how you can increase sales and growth, and build brand loyalty? We hosted a candid conversation with the leading franchise engagement expert, Evan Hackel, to discuss. Evan is the President and Founder of Ingage Consulting, and will share the key findings from his study with the Franchise Business Review of over 24,000 franchises and their engagement levels. Plus, he'll share five tips to increase franchise engagement. Learn more about how you can improve your franchise engagement to increase sales, improve growth and retention, and build both loyalty and profit.

5 Tactical Tips To Increase Franchise Engagement Webinar

Higher Logic

Engagenomics: Member Engagement Drives Satisfaction

Higher Logic

Keeping Members & Customers Coming Back With Content Marketing

Higher Logic

Facebook and other social media vehicles are perfect for the new focus some associations have employed using micro-volunteerism. Andy will bring case studies of how Associations have harnessed the discrete “moments” volunteers have, and tips to help you harness your social media tycoons. Andy will look at the top disruptive technology trends against which association execs need to guard. Additionally, he will give examples of “social mentoring” that you can employ as you develop your own, next generation speaker bureau and expand your chapters/ components as a critical part of your technology driven communications strategy. Finally, see how all these innovative technologies blend together to form the foundation of your content marketing initiatives and the measurable results you can expect. Andy Steggles President & Chief Customer Officer Higher Logic

Member Collaboration, Micro-Volunteerism, Social Mentoring, Inbound Marketing...

Higher Logic

Higher Logic, the leading social enterprise platform, hosted the 2014 Higher Logic Learning Series session called: How To Build Bigger, Better, and More Active Online Communities on Thursday, April 24 at 2:00PM Eastern. Do you want to learn how to increase activity in your online community? In this fast-paced webinar, Richard Millington, Founder & Managing Director of FeverBee, will explain how you can apply basic social sciences to significantly increase the level of engagement in your online community. He'll cover tips to apply a community management framework and initiate the right types of activities that encourage people to not only join, but also to participate. THOUGHT LEADER: Richard Millington, Founder & Managing Director, FeverBee Learn more about this interactive webinar series: www.higherlogic.com/resources/learning-series.

Higher Logic Learning Series - Learn How to Build Bigger, Better and More Act...

Higher Logic

More from Higher Logic (20)

Volunteers: The Air We Breathe

Grow Membership with an Online Community Solution

From the Dream of Community to ROI Reality: How to Get Your Executives' Buy-in

Creating Value in an Era of Exponential Change Learning Series

2015 Community Benchmark Report

The 2015 State of Community Management Webinar

Higher Logic Learning Series - Supercharge Member Loyalty & Power Community E...

When Millennials Take Over: How to Prepare Your Organization for the Future o...

The Community Manager Handbook Webinar

Make a Difference: Build Wildly Successful, Fierce Communities

Higher Logic Learning Series: A Kick-Ass Community Manager Round Table

Higher Logic Learning Series: Make an Impact with Benchmarking, Analytics and...

Improving Member & Staff Engagement with Community

Hot Trends in Association Social Tools - ASAE 2014

Higher Logic Learning Series - How to Engage Your Audience Through Content Ma...

5 Tactical Tips To Increase Franchise Engagement Webinar

Engagenomics: Member Engagement Drives Satisfaction

Keeping Members & Customers Coming Back With Content Marketing

Member Collaboration, Micro-Volunteerism, Social Mentoring, Inbound Marketing...

Higher Logic Learning Series - Learn How to Build Bigger, Better and More Act...

Recently uploaded

ICT Role in 21st Century Education & its Challenges.pptx

AreebaZafar22

HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx

Esquimalt MFRC

HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx

marlenawright1

SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx

Amanpreet Kaur

Python Notes for mca i year students osmania university.docx

Ramakrishna Reddy Bijjam

Wellbeing inclusion and digital dystopias.pptx

Jisc

Spellings Wk 3 English CAPS CARES Please Practise

AnaAcapella

How to Give a Domain for a Field in Odoo 17

Celine George

Wizards are very useful for creating a good user experience. In all businesses, interactive sessions are most beneficial. To improve the user experience, wizards in Odoo provide an interactive session. For creating wizards, we can use transient models or abstract models. This gives features of a model class except the data storing. Transient and abstract models have permanent database persistence. For them, database tables are made, and the records in such tables are kept until they are specifically erased.

How to Create and Manage Wizard in Odoo 17

Celine George

Towards a code of practice for AI in AT.pptx

Jisc

Spatium Project Simulation student brief

Association for Project Management

Making communications land - Are they received and understood as intended? webinar Thursday 2 May 2024 A joint webinar created by the APM Enabling Change and APM People Interest Networks, this is the third of our three part series on Making Communications Land. presented by Ian Cribbes, Director, IMC&T Ltd @cribbesheet The link to the write up page and resources of this webinar: https://www.apm.org.uk/news/making-communications-land-are-they-received-and-understood-as-intended-webinar/ Content description: How do we ensure that what we have communicated was received and understood as we intended and how do we course correct if it has not.

Making communications land - Are they received and understood as intended? we...

Association for Project Management

Fostering Friendships - Enhancing Social Bonds in the Classroom

Pooky Knightsmith

Food safety_Challenges food safety laboratories_.pdf

Sherif Taha

FSB Advising Checklist - Orientation 2024

Elizabeth Walsh

UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf

Nirmal Dwivedi

Salient Features of India constitution especially power and functions

KarakKing

SOC 101 Demonstration of Learning Presentation

camerronhm

Google Gemini An AI Revolution in Education.pptx

Dr. Sarita Anand

Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...

Pooja Bhuva

Recently uploaded (20)

ICT Role in 21st Century Education & its Challenges.pptx

HMCS Max Bernays Pre-Deployment Brief (May 2024).pptx

HMCS Vancouver Pre-Deployment Brief - May 2024 (Web Version).pptx

SKILL OF INTRODUCING THE LESSON MICRO SKILLS.pptx

Python Notes for mca i year students osmania university.docx

Wellbeing inclusion and digital dystopias.pptx

Spellings Wk 3 English CAPS CARES Please Practise

How to Give a Domain for a Field in Odoo 17

How to Create and Manage Wizard in Odoo 17

Towards a code of practice for AI in AT.pptx

Spatium Project Simulation student brief

Making communications land - Are they received and understood as intended? we...

Fostering Friendships - Enhancing Social Bonds in the Classroom

Food safety_Challenges food safety laboratories_.pdf

FSB Advising Checklist - Orientation 2024

UGC NET Paper 1 Mathematical Reasoning & Aptitude.pdf

Salient Features of India constitution especially power and functions

SOC 101 Demonstration of Learning Presentation

Google Gemini An AI Revolution in Education.pptx

Sensory_Experience_and_Emotional_Resonance_in_Gabriel_Okaras_The_Piano_and_Th...

A Kick-Ass Community Manager Round Table II

2. Lauren Dave Hunter Ava Caitlin Marina

6. QUESTION 1 Tell us your story. How did you get into community management or become involved in your online community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

7. QUESTION 2 A community manager is ______________________________. Fill in the blank. Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

8. QUESTION 3 How do you define community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

9. QUESTION 4 How do you spend most of your time in the community? What does your typical day look like? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

10. QUESTION 5 What's the feature or system in your online community you think everyone should know about? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

11. QUESTION 6 What are your thoughts about lurkers? Good, bad or indifferent? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

12. QUESTION 7 How do you use public social media like Twitter and Facebook with your online community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

13. QUESTION 8 How do you communicate success or ROI to management, the board or those who don’t participate in the community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

14. QUESTION 9 What's the single best kick-ass community management tactic you use? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

15. QUESTION 10 What's the biggest surprise you've had as a community manager or in your community? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

16. QUESTION 11 How do you manage risk in your online community? The rules change often, so how do you keep up? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

17. QUESTION 12 What advice do you have for new community managers? And what resources do you find helpful or recommend? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

18. QUESTION 13 Do you have a tip for aspiring community managers? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

19. QUESTION 14 What’s the top challenge you’re facing in your community and how are you addressing it? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

20. QUESTION 15 Tell us more about your plans for the future of your community. What does 2016 look like? Ben OCR @bkmcae Matt ASAE @MattCAE James ACUHO @james_baumann Tom MTI @tommorrison Megan NTEN @penguinasana Bethany NTEN @betalister

A Kick-Ass Community Manager Round Table II

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

More from Higher Logic

More from Higher Logic (20)

Recently uploaded

Recently uploaded (20)

A Kick-Ass Community Manager Round Table II